Comfotel PRPL

3.0 star property
Hotel in London, near Kensington High Street

Choose dates to view prices

Photo gallery for Comfotel PRPL

Quadruple Room | In-room safe, desk, iron/ironing board, free WiFi
Front of property
Courtyard
Lobby
Breakfast buffet

Reviews

6.4 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
33 Shepherd's Bush Road, London, England, W6 7lu
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Place, Olympia Events
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪28 min drive‬

Room options

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Single Room

  • Sleeps 1
  • 1 Twin Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

London

Located in Hammersmith within a short walk of Westfield London Shopping Centre, Comfotel PRPL is within a mile (2 km) of other popular sights such as Kensington High Street. The 19 rooms at this 3-star hotel include coffee makers and flat-screen TVs.

What's nearby

  • Westfield London Shopping Centre - 10 min walk - 0.6 miles
  • Kensington High Street - 14 min walk - 0.8 miles
  • Olympia Events - 14 min walk - 0.8 miles
  • Royal Albert Hall - 7 min drive - 2.1 miles
  • Hyde Park - 7 min drive - 2.3 miles

Getting around

  • Shepherd's Bush Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪The Sindercombe Social - ‬4 min walk
  • ‪BrewDog Shepherd's Bush - ‬4 min walk
  • ‪Another Brother - ‬2 min walk
  • ‪Liz Cafe - ‬4 min walk
  • ‪Richmond Arms - ‬1 min walk

About this property

Comfotel PRPL

Hotel in London, near Kensington High Street
At Comfotel PRPL, guests have access to free WiFi in public areas. Staff members are on hand to provide luggage storage and a safe deposit box at the front desk.
Guests can expect to find free WiFi and flat-screen TVs with digital channels. Other amenities include coffee makers, safes, and desks.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Euro Hotel Hammersmith, 31 Shepherds Bush Road W67LX (Next door)]
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Comfotel Prpl Hotel London
Comfotel Prpl Hotel
Comfotel Prpl London
Comfotel Prpl Hotel
Comfotel Prpl London
Comfotel Prpl Hotel London

Frequently asked questions

Is free cancellation available at Comfotel PRPL?

Comfotel PRPL offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Comfotel PRPL?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Comfotel PRPL on Nov 10, 2025 start from $79.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Comfotel PRPL?

This hotel is situated in Hammersmith within a short 16-minute walk of Kensington High Street and also 12 minutes on foot from Westfield London Shopping Centre. You'll also find Hyde Park and Marble Arch within a short drive.

Is there parking available at Comfotel PRPL?

No, there isn't parking at this hotel.

Does Comfotel PRPL include a casino at the property?

No, Comfotel PRPL doesn't have a casino.

Will I find an indoor pool at Comfotel PRPL?

No, there is no indoor pool at this hotel.

Does Comfotel PRPL have a hot tub?

No, there isn't a spa tub at this hotel.

Does Comfotel PRPL have a restaurant with a breakfast menu?

No, Comfotel PRPL doesn't have a restaurant that serves breakfast.

Will Comfotel PRPL allow pets to stay for free?

No, pets aren't allowed at Comfotel PRPL.

Does Comfotel PRPL have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Comfotel PRPL?

The closest major airport to Comfotel PRPL is Heathrow Airport (LHR), which is 13 mi away (32 minutes by car). Another top airport is London City Airport (LCY), which is located 16.4 mi away (69-minute drive).

Are there rooms with balconies at Comfotel PRPL?

No, at Comfotel PRPL, there aren't any guestrooms that list a balcony.

Reviews

Comfotel PRPL Reviews

6.4

6.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 108 out of 537 reviews
Rating 8 - Good. 130 out of 537 reviews
Rating 6 - Okay. 119 out of 537 reviews
Rating 4 - Poor. 83 out of 537 reviews
Rating 2 - Terrible. 97 out of 537 reviews

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Be careful for the fake photos

We checked in and checked out on the same day because of the room had no air conditioning and no fan and located underground. The room had a bad smell. I stayed for about an hour and I felt extremely sick due to my asthma attack. The pictures are not true to what they offer. I spoke to the staff and they asked me to talk with hotel.com for the refund. And I have requested for the refund from the hotel.com but it takes long time for them to contact to the staff. It’s about four days+, still need to wait for another 48hours to confirm with the hotel. I am not sure if we can get our money back.
Stayed 4 nights in Jul 2025

4/10 Poor

yinan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My shower stopped working mid shower and water did not come back on until almost 10minutes later and it was luke warm water.
Stayed 1 night in Jul 2025

8/10 Good

Paul

Good
Stayed 3 nights in Jul 2025

6/10 Okay

Allan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was cheap for one night, four of us stayed. The room was tidy but I wouldn't call it clean, carpet (which looked like an apprentice had fit it) and some of the furniture had some questionable marks on it. They've tried to make it look like an upmarket hotel but have come up short. The floorboards creaked, it was warm (a massive fan was provided), the place just felt like it needed a deep clean, the extractor fan in the bathroom was full of dust. It was OK for the price, we literally slept there and that was it, we wouldn't stay again.
Stayed 1 night in Jul 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Philip

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Don't expect too much

Good value, basic hotel, that appears to be undergoing updating. Friendly healthy staff. I stayed in 2 rooms where the mattresses were not great. A lot of stairs if you get a room on higher floors.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff is very friendly and helpful. However the room was terribly warm with no air conditioning and very dirty and dusty
Stayed 2 nights in Jul 2025

4/10 Poor

Alejandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Location was convenient, a 10 min to coffee shops, subway/tube and big shopping centre. However it is on a street where there is a police and fire station, and the noise of those emergency vehicles was super loud and would not let us sleep. The furniture is dated and the mattresses are awful, I’m still hurt from that. There is no AC and it was so hot during the night even with a fan. The guy at the reception was ok but got upset with me for asking for towels. It’s just ok if you don’t care for the items i just mentioned.
Room is in need of a good paint
Fan provided but not enough for the hot weather.
What it looked like mild in the shower.
Dirty shower when we arrived.
Stayed 5 nights in Jul 2025

6/10 Okay

AMI

Practical for budged minded travelers
Stayed 5 nights in Jun 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was okay, did not meet my expectation, stayed in the top floor. It was very dusty, I reckon that room was not used for a while and the window had so much dust and it was shedding into the bedding. And it was very hot as it was a top floor. They could do better with cleanliness.
Stayed 2 nights in Jun 2025

10/10 Excellent

ALI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Jun 2025

4/10 Poor

Marianna

Traveled with family
Disliked: Cleanliness

Awful

Couldn't find anyone at reception. Got to the room and it was filthy. On check out guy was rude. We knocked on the reception door to hand key back and check out. He shouts through the closed door to leave it on a window ledge. Awful customer service.
Stayed 1 night in Jun 2025

6/10 Okay

John

Business traveler
Liked: Staff & service
The room was OK. Nothing special but on the larger side. The bed was comfortable and the other furnishing were fine. No air conditioning (I was in room 17) but there are 2 sky lights that open and a fan. The biggest problem was the shower. It is a corner style shower and has a small opening. I am 175 cm and 90 kg and getting into and out of the shower was a tight fit. Once inside the shower, there is no place to put soap or shampoo. Literally, nothing but the shower floor. The toile wasn't too far so I would put the shampoo there. I'd soap up and toss the soap into the sink before rinsing. I would book the hotel again but it isn't without some compromises.
Stayed 2 nights in Jun 2025

6/10 Okay

jamie

Liked: Cleanliness, room comfort
No TV channels working
Stayed 1 night in Jun 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service
Servicably clean rooms with IKEA type furnishings. A great location to use as a homebase for exploring London. We found the 10 min walk to Hammersmith became our favorite route.
Stayed 1 night in Jun 2025

8/10 Good

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our favorite parts: ▪︎Walkable to Hammersmith for super easy tube connections to all the major locations in London via the Picadilly and District lines. ▪︎Sainsbury's grocery store and ATM directly across the street. ▪︎Fan in the room helped drown out road noise at night AND kept us comfortable without air conditioning. ▪︎Mini fridge was a real plus for us! ▪︎Friendly staff at check in and thoughtful maid kept our trash emptied and towels fresh. Not our favorite parts: ▪︎Fire, police, and ambulance stations down the street made for lots of sirens in addition to road noise until about 10pm. ▪︎The tube station is about a 10 min walk either direction with bags. If walking bothers you, probably not the best location for you. After a few days the walk seems shorter. Only bothered us day 1 with bags. ▪︎The room and I KEA type furnishings are a bit worn and chipped but the linens were fresh and white and the room was servicably clean. It didnt bother us.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Only was in the room for night time but the mattress was uncomfortable and only one pillow with no spares, otherwise it was ok
Stayed 2 nights in May 2025

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was 5 star except the beds bedding was good but the mattress was horrible spring mattresses had 3 beds and all family had same issue couldn't sleep on them other than this Everything was 5 star
Stayed 3 nights in May 2025

6/10 Okay

ErikoB

Very good location as closed to train station. The staff is nice, but they recently repainted the walls, so the room smells strongly of paint.
Stayed 2 nights in May 2025

4/10 Poor

Roseline

Disliked: Staff & service, property conditions & facilities, room comfort
I had to go for a meeting without taking a shower. The bathroom door was jammed and there was no one to help open it. The manager did not pick calls and the night desk manager did not respond when I knocked on the reception door.
Stayed 5 nights in May 2025

10/10 Excellent

Fereshteh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was exactly what we needed for our short stay. There wasn't anything fancy about
Stayed 2 nights in May 2025

8/10 Good

Thomas

Business traveler
Liked: Staff & service, property conditions & facilities

Simple but effective accommodation for a work trip

A decent, no-fuss hotel stay. The photos on the website suggest the availability of food options that just don't exist in the real site, so I suggest these misleading images are removed ASAP. It's worth noting that this is a converted 5-storey townhouse and there's no lift, but this wasn't a problem for me. Walls are paper-thin and every time the guy in the next room opened his door I thought he was opening mine! This means it might not be great for a romantic weekend, but for a business trip like mine it was a great option that was relatively low cost (for the area).
Stayed 2 nights in May 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

COMFORTEL PRPL DISGUSTING

The room was certainly below 1* condition. It was scruffy and tired TV had fallen off the wall and was propped up on table with the tea and coffee items. Hairdryer was damaged but worked both headboards were very badly damaged. There was old liquid stains that had run down the wall still present the base of the beds were dirty and stained as was the carpets. Shower tray was stained hot radiator/towel rail in bathroom was very dirty and stained. I am very surprised that you even had this terrible hotel on your list. Would not recommend it and would certainly not stay again it was well below value for money
Stayed 1 night in May 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025