Carlton Hotel3.0 out of 5.0
Recent guest reviews
We booked this hotel at the very last minute when we were in London. We had originally booked a Youth Hostel but this appeared to be an impossible place for our babygirl to sleep in so we had to look for an alternative. We found this hotel on booking.com and moved there. The whole experience was a bit Fawlty Towers-like but we got a good night's sleep and that's the main thing. 1. The receptionist seemed thoroughly uninterested in her job. 2. The lift was so tiny it could not fit the 3 of us with our Luggage, so my husband had to use the crooked stairs. 3. The flooring on our corridor was uneven so it felt like you stepped into a hole at some point. 4. The door of our bathroom was creaky and wouldn't close properly, we called it our room-ghost :). 5. The bathtub wouldn't close properly and there were some rusty faucests. 6. The breakfast was in a dingy basement, no high chair available. The breakfast consisted of toast, boiled eggs, juice, coffee or tea from a machine, jam and cheese. Very dissapointing and definitely not worth paying for! 7. A very big plus point however: the bed is comfortable and there was absolutely no noise from the street, even though the hotel is so close to st. Pancras! All in all: if your expectations are low, you don't want to pay much and you are looking for good bed and no fuss I can recommend this hotel, otherwise keep looking.
we travelled to London by coach so wanted a cheapish hotel not to far away the Carlton hotel was cheapest in the area was not expecting much but was pleasantly surprised the room was a good size for the 2 of us it had a double bed and a single might have been a bit tight for 3 people it was clean with teas and coffees, the toilet/shower wet room was a bit small and there was a step up which at night in the dark someone could have fell over. breakfast was included in the price tea,coffee, small selection of cereals, toast yogurts and fruit juice served in a small downstairs room the staff were friendly and helpful as i always have trouble getting in rooms with key cards and explained about putting card in holder to turn electric on we will return again to the Carlton hotel
It was easy to get to from the bus station. Accommodated myself, teenage daughter and 3 nieces in the one room. Bathroom very tiny but usable. Good location to what we wanted. Good service, very friendly and helpful. We actually travelled Dec 2014. I thought I had already done a review but seems not.
2 out of 5 might seem a bit brutal, but I should emphasize that I wouldn't rule out staying here again. It was the cheapest place I found in this area, and it is an excellent location. The room was very small, and I didn't mind that a bit. The bathroom was so small that... okay, this is the point in the review where I try to describe the shower. Imagine a WC. Now imagine a WC with a sink next to the toilet. Now imagine that on the opposite wall from the toilet is a shower head that sticks out of the wall. And there is a shower curtain which can divide the WC diagonally. That's the bathroom. I suppose it could have worked, but the drain in the floor was slow, so the water from the shower went all over the floor of the entire bathroom. The bathroom fan also couldn't be turned off; it eventually turned off by itself after a couple of hours. And there were no hand towels or washcloths. Breakfast was very spare, like everything else here. I also didn't mind that; it met my very low expectations. It included two kinds of bread for toasting, three kinds of cereal, two kinds of yogurt, orange juice, milk, and coffee. Literally nothing else. The front desk guy seemed dispassionate, and wasn't around when we left to register any complaints. So that's what you should expect. Again, if those kinds of things are worth it to have a place in this location for a below average price, you should consider staying here. But if you do, would you mind asking them to check into the fan and the shower drain in #206? Thanks.
I don't take any pleasure in writing this review, as I wouldn't normally give a hotel a 'terrible' rating unless under extreme circumstances. We got very little sleep at his hotel, which should be the basic principle, so I had no other option but to leave this review. We arrived at the hotel at 1pm (an hour before checkin time) and we appreciated the fact we were still given our room keys prior to when we should. The two gentlemen behind reception were friendly. Good location close to both Pimlico & Victoria stations. On arrival in our room we noticed it was very small, especially the bathroom, but it seemed clean. We then went out to explore London and didn't return until later in the evening. We needed to be up early in the morning due to an appointment at the US Embassy, so needed a good nights sleep. Unfortunately the heating was so overpowering in the room this was nigh on impossible, with no way of turning it down. Also in the room we had, the window didn't fully close flush with the frame so there was really bad traffic & aircraft noise throughout the night. This wouldn't have affected us if the window doors shut properly, there was just one small latch that didn't properly close the window. We only managed a couple of hours sleep at best. For these reasons, we couldn't leave a more positive review. Although cheap and clean, we would never stay here again due to the room temperature and the window not closing. The shame is these are such easy things to rectify and they've been neglected to do so.
We stayed for 3 nights at the 3 star Carlton Hotel. We were really disappointed for the following: It is very expensive for the poor service given. The rooms were very small. We barely had space to move. When something runs out during breakfast it is not replaced. Breakfast lasts till 9 and when we arrived at 8 30 and asked for milk all we got was "its finished". Same applies for bread and orange juice. My idea of a continental breakfast is not bread and cereal anyway as those were the only options. Our shower was not draining properly. One time we got back from the hotel and found a lot of hair (probably shaved from legs) in our shower. We would like to think it was due to the poor drainage system. The photo attached is evidence to what we found in our shower. Drainage improved when asking for maintenance though. We asked for a taxi service and the receptionist made all the arrangements. We made it clear that we were 5 and would not fit in 1 car and hence we need 2. However at 2 30 in the morning only 1 taxi arrived. The taxi driver complained that the receptionist failed to mention that we need 2 taxis. Suggestion: do taxi arrangments yourself! We paid 210 euro each for 3 nights and 2 rooms. Up to my standards I think it was quite expensive for the service and accomodation.
We liked the neighbourhood from our previous visits and wanted something cheap and convenient for our 3 days stay. So we got it. That is why we ignored the winding staircase, the tiny room and basic breakfast. We had everything we needed close by - cafes, supermarkets, an underground station and the 24 bus stop. Victoria Coach station is a 10 minute walk and less than a 5 pound drive by taxi if the weather is awful.
checkin was very easy, room was nice and clean with tea,coffee etc and a bathroom although a Little small. Breakfast was continental but offered plenty. This hotel is perfect for a stayover and to explore the city. Would definitely recommend.
Check in time is strict or pay 25£ extra. Wireless internet is 5£ extra. Room prices are low but so is what you get with old sheets, worn mattress, tired towels. It was just a place to stay. Breakfast is included but I had to leave before breakfast time.
We needed a last minute hotel late one evening and booked this online as it was cheap and in a convenient location to Victoria Coach station. I was a bit concerned as some of the reviews weren't great but at this point we were so tired we just needed a safe place to sleep! I was pleasantly surprised by the room however, it was new looking and clean and actually quite nice. I've stayed in much, much worse rooms. It wasn't the biggest room ever and the ensuite was tiny but what do you expect for such a cheap price in London? On arrival the man on reception didn't really explain anything to us about breakfast or check out but there was a notice on the desk. In the morning we missed breakfast as it only runs till 9am (which seems a bit early, especially if you check in very late like we did). Also we had someone knocking on our door reminding us about the check-out time. I thought this was a bit rude as we knew when to check out, we're already up and still had a couple of hours to go. The man on reception as we left looked as if he'd been up all night and couldn't be bothered to be there. He barely spoke to us as we checked out and wasn't too friendly. Overall it was an okay place to stay, the room itself was nice, cozy and clean. The staff though, I weren't as impressed with but it could have been a lot worse. I'd recommend this place if you're staying a night or too as a quick stop over but nothing more.
- Walking distance to Victoria Palace Theatre and Tate Britain
- Free continental breakfast
- WiFi in rooms and public areas (fees apply)
- 24-hour front desk
Located in London City Centre, Carlton Hotel is a leisurely stroll from popular sights such as Victoria Palace Theatre and Tate Britain. The 20 rooms at this 3-star bed & breakfast include coffee makers and TVs and guests can enjoy free breakfast. It's in central London and also close to Buckingham Palace and Big Ben.
Free continental breakfast is included with your stay and awaits you each morning from 7:30 AM to 9:00 AM.
All 20 rooms provide coffee makers and phones. Guests can enjoy TVs and stay connected with WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers.
Guests of Carlton Hotel enjoy WiFi in public areas, express check-in, and express check-out. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets.
Reviews from Trip Advisor
27% of guests recommend this hotelTotal of 268 reviews