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Americana Hotel

3.0 out of 5.0

Recent guest reviews

As Americans, we're used to more expansive rooms and lifts that will accommodate more than 2 people. As tourists, we were quite happy with the location, the staff and the breakfast.- so much so that we've booked again for May 2016.

Good location, friendly service desk and staff, room is a bit small but quite comfortable and very clean, Good decent breakfast. Rare antique elevator still functioning great. Will stay here again the next time we are in London.

This was the worst hotel I have stayed at in a decade. In my opinion, it does not qualify as a 3.5 star hotel. The hotel has NO Air Conditioning and was approximately 20 degrees hotter at night than outside. The front desk refused to provide an extra fan. The front desk clerk at night was rude and refused to help with the elevator when it was stuck, saying he was too busy. The carpet is extremely worn, old and dirty. One positive, the day staff was nice, friendly and helpful. I checked out after the first night and booked another hotel even though the remainder of my stay was non-refundable.

1.. A Clean Room, Bathroom, 2.. A Small Elevator bu fits the needs 3.. Exceptionally Great Staff Helpfull from Checkin to Checkout 4.. Close to Baker Street Station Which is a very well connected Tube Station 5.. Free Tea And Coffee in the Lobby Area all day long, free and sufficient breakfast 6.. No luxuries in the room the room is basic and small but very very well designed and comfortable and clean 7.. Much much better than 3* hotels I stayed in near the same area very competitive price.

Extremely worn out hotel. Doors, floor carpet, everything is old and subject for replacement. Breakfast was Ok. Price - no comments...

Me and two of my college roommates from Chicago planned a trip to visit our other roommate in London who is studying abroad there. As three 20 year olds, we were very excited to visit London and have a great time. It was not going to be a long trip, only from Thursday to Sunday but we were excited to be there. Anyways, I booked a hotel room with two beds and a sleeper sofa at the Americana hotel a few months in advance just to make sure everything went smooth. But when we arrived at the hotel, the manager insisted that because I didn't tell them (the hotel) that there were three of us for the room, the room was not available? And what he could do was give us two separate rooms on different floors and then transfer us to a different hotel the next night that was 3 miles away. I kept trying to explain the situation but he kept inferring it was all my fault; i told him we specially booked this hotel because it was only .4 miles from our friend and we would even just accept getting a cheap 1 bedroom room and two of us could sleep on the floor; we wouldn't get what we payed for but we really didn't care anymore. The manager said no because he already booked us into another hotel (keep in mind he never consulted or asked if that was okay, he told us and we had no choice). We didn't want this to ruin our trip so we just said whatever and accepted his "offer". Obviously not pleased and unhappy, they told us they will book and pay for the cab from our new hotel to the airport when we leave; we thought that was a nice gesture and made up for some of the troubles. Fast forward to the day we leave and the taxi is nowhere to be seen and we were stressing out because we were worried we might miss the flight. I called the Americana hotel and asked where the taxi was and they, in short, said "you misunderstood us, we didn't say we'd pay for the taxi", when all three of us where positive he offered that to us. I said some unpleasant things and hung up. In the end, we barely made the flight and had to pay the fee of 60 pounds (roughly 90 US$) for the taxi. Overall, it was a terrible experience and very unfortunate. I'm not sure if they overbooked the room we initially booked or what but I strongly suggest to look elsewhere. Terrible staff and didn't feel cared about; just the cheapest alternative for them.

This hotel has a nice exterior and lobby, but the rooms themselves are more like dorm rooms than hotel rooms. The parts of our rooms that could be cleaned were clean (sink, toilet, bed) but the carpet was stained, the walls dirty and in dire need of fresh paint. On the plus side, the location is good--near Regents Park, and our room was in the back facing a school, which was empty for the summer, and thus quiet. The breakfast was very nice--they have a coffee/latte maker so you can make your own beverage of choice, yogurts, fresh fruit, and lots of breads. We stayed 2 nights during the Olympics so the prices were outrageous for the level of lodging. During a normal season, if the rates are cheap, it might be worth enduring dirty carpet. Only recommended if the price is right.

Room was tiny and noisy (streetside and no AC, so had to leave window open), but OK for our needs. Bathroom was modern and clean. Great location, good complimentary breakfast, and helpful staff. Unusual in Europe that there was no electric kettle in the room, but hot drinks were available downstairs.

Everything was fine and the breakfast was just what we needed in the morning. The room and bathroom felt small, but overall it was good.

I was concerned about a recent bout with bedbugs. However, I was pleased with the steps the hotel took to eradicate the monsters along with their openess and honesty. My daughter and I stayed there and the room was great with a dryer, plenty of towels, helpful desk staff and shower gel, shampoo and sink gel soap. It was clean and close to tube stations.

My Mom and I were visiting our cousins in London and were looking for a decent afforable hotel in a good location. This is it. The staff were incredibly helpful and attentive. The room was small but clean. The breakfast and all day tea/coffee was a nice touch.

I stayed a week in June 2010. I reserved a room with two twins, but all the twin rooms face busy Gloucester St, so I asked for a change to a double room in the back part of the hotel. They changed me with no difficulty and I was happy with the quiet room. Strangely it had no clock (or alarm) so I went and bought one, and the TV was pretty small, but in a small room it was certainly adequate. Maid service was efficient. They provide a very solid breakfast bar every day including OJ, various types of coffee, two kinds of cereal, cheese, cold cuts, croissants and/ or bread rolls, fruit, and yogurt. People were helpful. Overall I would recommend it unless you are a large person. Sitting on the toilet the sink is in your lap, and I could barely turn around in the shower stall. It was clean and quiet (off the street!) and the price was right.

Hotel is located 2-3 blocks from two London underground stops, British railway and airport bus service to low price airports. Staff was friendly and morning breakfast was a great surprise.

Staff was extremely helpful. Room small, but we slept well. Breakfast was diffrent; non-US, but ok. When you leave the Tube go right for 2 block, turn right for three blocks. Excellent location for the Tube; we went everywhere on the Tube. We will stay there on our next visit.

Fantastic! Upon arrival we were offered a larger room due to the kids. Hotel staff were friendly and outgoing to make our stay as comfortable as possible.

We stopped at the Americana three times this summer for stays of 2 to 4 days. The staff were super helpful and friendly. The breakfast was wonderful. Since we like to walk, we found it a great place to see many of London's attractions from. Tube access is easy, but we didn't use it as much as we had expected. Staff were very helpful with any requests or questions. They helped us with what there was to see, how to get there, the best way to book, etc. Regent's park is fantastic and just outside your door. Baker street Tube is maybe 800m and an HSBC is at the same corner. Shops, restaurants, groceries, bus, all close to hotel. Recommend highly for mobile people sho like to walk a little.

This hotel has NOT been "completely refurbished in 2006" and it is NOT "first class". All carpeting has decades of soil ground into it, and walls are not clean either. Linens & towels are clean but skimpy. Tiny room, tiny elevator. Clean, tiny bathroom (but not updated). 4 pound charge to use the internet connection (use the internet cafe down the street for 1 pound instead). Good location for sightseeing because it's just several blocks from Baker Street underground station. Great pub nearby on the same street (Allsop's) - decent selection of restaurants on Marleybone, also not far.

Our visit was a four day stop, first visit to London. The location was great. Easy access from Heathrow via Tube. Baker st. station is only about 5oo metres. We like walking and you are close enough to walk to many attractions. Rooms are small but adequate. Breakfast was terrific. Staff very helpful and friendly. Will return!!

Great for singles or couples, but way too small for families. Clean rooms. Decent free continental breakfast. Lots of restaraunts nearby. Tube within 5min walking distance. Baker St tube station with adequate number of different lines, so that making multiple changes to get to your destination not really an issue. Quiet place to come back to at the end of the day. Would definitely stay here again.

Great hotel, staff Very helpfull, owner great help. Stayed one week, other than phoning out from room issues, which were being fixed, Had great time. great location, clean and safe.

Room options

Twin Room

Twin 2 | Sleeps 3

Double Room Single Use

Full 1 | Sleeps 2

Guest reviews for Americana Hotel

Couples (10) Business (1) Family (7) Friends (2) Other (1)
4

perfect for our needs

Couples

As Americans, we're used to more expansive rooms and lifts that will accommodate more than 2 people. As tourists, we were quite happy with the location, the staff and the breakfast.- so much so that we've booked again for May 2016.

By on Nov 9, 2015

4

pleasant stay in london

Families

Good location, friendly service desk and staff, room is a bit small but quite comfortable and very clean, Good decent breakfast. Rare antique elevator still functioning great. Will stay here again the next time we are in London.

By on Jul 14, 2015

1

terrible hotel

Families

This was the worst hotel I have stayed at in a decade. In my opinion, it does not qualify as a 3.5 star hotel. The hotel has NO Air Conditioning and was approximately 20 degrees hotter at night than outside. The front desk refused to provide an extra fan. The front desk clerk at night was rude and refused to help with the elevator when it was stuck, saying he was too busy. The carpet is extremely worn, old and dirty. One positive, the day staff was nice, friendly and helpful. I checked out after the first night and booked another hotel even though the remainder of my stay was non-refundable.

By on Jul 8, 2015

4

a hidden diamond in london

Couples

1.. A Clean Room, Bathroom, 2.. A Small Elevator bu fits the needs 3.. Exceptionally Great Staff Helpfull from Checkin to Checkout 4.. Close to Baker Street Station Which is a very well connected Tube Station 5.. Free Tea And Coffee in the Lobby Area all day long, free and sufficient breakfast 6.. No luxuries in the room the room is basic and small but very very well designed and comfortable and clean 7.. Much much better than 3* hotels I stayed in near the same area very competitive price.

By on Apr 13, 2015

1

business traveller

BusinessTravelers

Extremely worn out hotel. Doors, floor carpet, everything is old and subject for replacement. Breakfast was Ok. Price - no comments...

By on May 24, 2014

1

terrible experience

GetawayWithFriends

Me and two of my college roommates from Chicago planned a trip to visit our other roommate in London who is studying abroad there. As three 20 year olds, we were very excited to visit London and have a great time. It was not going to be a long trip, only from Thursday to Sunday but we were excited to be there. Anyways, I booked a hotel room with two beds and a sleeper sofa at the Americana hotel a few months in advance just to make sure everything went smooth. But when we arrived at the hotel, the manager insisted that because I didn't tell them (the hotel) that there were three of us for the room, the room was not available? And what he could do was give us two separate rooms on different floors and then transfer us to a different hotel the next night that was 3 miles away. I kept trying to explain the situation but he kept inferring it was all my fault; i told him we specially booked this hotel because it was only .4 miles from our friend and we would even just accept getting a cheap 1 bedroom room and two of us could sleep on the floor; we wouldn't get what we payed for but we really didn't care anymore. The manager said no because he already booked us into another hotel (keep in mind he never consulted or asked if that was okay, he told us and we had no choice). We didn't want this to ruin our trip so we just said whatever and accepted his "offer". Obviously not pleased and unhappy, they told us they will book and pay for the cab from our new hotel to the airport when we leave; we thought that was a nice gesture and made up for some of the troubles. Fast forward to the day we leave and the taxi is nowhere to be seen and we were stressing out because we were worried we might miss the flight. I called the Americana hotel and asked where the taxi was and they, in short, said "you misunderstood us, we didn't say we'd pay for the taxi", when all three of us where positive he offered that to us. I said some unpleasant things and hung up. In the end, we barely made the flight and had to pay the fee of 60 pounds (roughly 90 US$) for the taxi. Overall, it was a terrible experience and very unfortunate. I'm not sure if they overbooked the room we initially booked or what but I strongly suggest to look elsewhere. Terrible staff and didn't feel cared about; just the cheapest alternative for them.

By on Oct 30, 2012

2

dorm room style accommodations

Couples

This hotel has a nice exterior and lobby, but the rooms themselves are more like dorm rooms than hotel rooms. The parts of our rooms that could be cleaned were clean (sink, toilet, bed) but the carpet was stained, the walls dirty and in dire need of fresh paint. On the plus side, the location is good--near Regents Park, and our room was in the back facing a school, which was empty for the summer, and thus quiet. The breakfast was very nice--they have a coffee/latte maker so you can make your own beverage of choice, yogurts, fresh fruit, and lots of breads. We stayed 2 nights during the Olympics so the prices were outrageous for the level of lodging. During a normal season, if the rates are cheap, it might be worth enduring dirty carpet. Only recommended if the price is right.

By on Aug 19, 2012

3

good value for the money

GetawayWithFriends

Room was tiny and noisy (streetside and no AC, so had to leave window open), but OK for our needs. Bathroom was modern and clean. Great location, good complimentary breakfast, and helpful staff. Unusual in Europe that there was no electric kettle in the room, but hot drinks were available downstairs.

By on Aug 17, 2012

3

good, but small

Couples

Everything was fine and the breakfast was just what we needed in the morning. The room and bathroom felt small, but overall it was good.

By on Aug 9, 2012

4

cute little gem

Families

I was concerned about a recent bout with bedbugs. However, I was pleased with the steps the hotel took to eradicate the monsters along with their openess and honesty. My daughter and I stayed there and the room was great with a dryer, plenty of towels, helpful desk staff and shower gel, shampoo and sink gel soap. It was clean and close to tube stations.

By on May 25, 2011