Mercure Saint Etienne Parc de l'Europe4.0 out of 5.0
Recent guest reviews
I have been staying at this hotel for many years and each time I am trying to ask for an upgrade and more than 90% is not available. I fully respect about this if there is not available. However, should they show some sort of appreciation for an Accor Platinum membership say free soft drinks in the freezer in the room? For many Accor hotels in Asia say in Hong Kong and in China, such as Novotel, they provide even free breakfast for a Plantinum member. Please consider other ways to improve the services. Many thanks.
Stayed on a Saturday night, at check-in were told that there was no restaurant service, later told there was no milk because the kitchen was locked. I'm a Silver Card holder with Accor, so was given a voucher for a welcome drink, only to be told 10 minutes later the bar was shut. There was no room service, primarily it seems because there was only one staff member and that was the girl on reception. It is truly unbelievable that a major Hotel in a major city can be so totally lacking in any aspect of service. Had they bothered to tell us the lack of customer facilities when we booked, we could have made alternative arrangements. There was breakfast, but again the 'service' was sadly lacking and food/beverage items were only replenished when verbally requested
We have stayed just for a night in Saint Etienne. The hotel is far from the city center, but it has easy access to the motorway and has it's own very safe parking area. It is situated in a very nice park. Good service. Nice breakfast. Old furniture.
Good place with great breakfast area and free parking lot. Room is good but looks old somehow. Still using keys for the rooms instead of magnetic cards, this gives the impression that that is a old facility. Nice lobby area and bar also. It is in front of a park that is great for jogging.
When you walk into the hotel the lobby is very modern and updated which kind of sets you up for a surprise when you walk into your room. The rooms are definitely older but, they are well maintained, clean, and the bed was incredibly comfortable, probably the best sleep I've had during my European tours which I am 3 months into. The hotel is located across from a really nice park and from the window I had a view of mountains and homes. Near the hotel there are a few places to eat as well as a grocery store. It was a short taxi ride to the city center which was picturesque as well. The hotel staff was very kind and friendly. They assisted with everything on how to work the shower to ordering food delivery to the hotel. Breakfast was included and while it was pretty basic, overall it was good. I think it was the staff that made this such a pleasant stay as well as the good nights sleep.
I live in this town and decided to sleep at the Mercure, because of construction work at my house. What a horrible experience. No electricity in the middle of the night (for a period of almost two hours), and my room was freezing. When I called reception to know more, the receptionist told me that he was trying to fix the problem and my call was making him waste his time. After the power was restored, the heating system was noisy and not working properly, my room was freezing all night and morning until I left. No room service available on Saturdays. No mini-bar either, just a small bottle of mineral water. I requested another bottle and I was told to go out of the hotel and buy one (it was 1:00 a.m. and no grocery store or supermarket opened in town). There were stains on the carpet, walls with dark spots in some places, etc. They still have an old fashioned key typical of last century and I was obliged to push very hard to open the room door. TV is old and small. I am French and I must say service in France is famous for being poor, but this hotel's mediocrity is second to none.
I have been at least 300 hotels around the world. But never see hotel like this. When I left the hotel I forgot my expensive coat in the shelf in my room. And after I called them just to find it and so my friend could pick it up. But after 5 calls they said me they can not find, it is not there. The worst hotel I have ever been.
This was on a quick business trip. Check in and check out was relatively painless - except their card machine doesn't work well. The breakfast room is lovely with a stunning view of the park. The rooms are very outdated but have all the necessities and are rather spacious. The beds are huge and comfortable however the rooms were quite warm at night as the aircon didn't work so well. Overall it was an average stay but nothing special or extraordinary.
Mercury Saint Etinne is a very spacious and beautiful place nice cozy business and holiday Hotel love the stay I had 2 nights there will definitely come back if I get an opportunity also very conveniently located close to the station
Stayed one night in this hotel during our travels through France. The room was spacious and very clean. Coffee/tea making facilities provided, which is a nice change in country France. Staff were pleasant and helpful. The hotel is out of the city centre, but transport is only about 3 minutes walk away.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Business center
Within a short walk of Jean Monnet University, Mercure Saint Etienne Parc de l'Europe is within 2 miles (3 km) of Musee d'Art et d'Industrie. This 4-star hotel has 120 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. It's also near Cathedral of Saint Charles Borromeo and Cite du Design.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
Mercure Saint Etienne Parc de l'Europe's 120 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and TVs with digital channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.
Guests of Mercure Saint Etienne Parc de l'Europe enjoy access to free WiFi in public areas, 5 meeting rooms, and a business center. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 388 reviews