Mercure Saint Etienne Parc de l'Europe4.0 out of 5.0
Recent guest reviews
When you walk into the hotel the lobby is very modern and updated which kind of sets you up for a surprise when you walk into your room. The rooms are definitely older but, they are well maintained, clean, and the bed was incredibly comfortable, probably the best sleep I've had during my European tours which I am 3 months into. The hotel is located across from a really nice park and from the window I had a view of mountains and homes. Near the hotel there are a few places to eat as well as a grocery store. It was a short taxi ride to the city center which was picturesque as well. The hotel staff was very kind and friendly. They assisted with everything on how to work the shower to ordering food delivery to the hotel. Breakfast was included and while it was pretty basic, overall it was good. I think it was the staff that made this such a pleasant stay as well as the good nights sleep.
I live in this town and decided to sleep at the Mercure, because of construction work at my house. What a horrible experience. No electricity in the middle of the night (for a period of almost two hours), and my room was freezing. When I called reception to know more, the receptionist told me that he was trying to fix the problem and my call was making him waste his time. After the power was restored, the heating system was noisy and not working properly, my room was freezing all night and morning until I left. No room service available on Saturdays. No mini-bar either, just a small bottle of mineral water. I requested another bottle and I was told to go out of the hotel and buy one (it was 1:00 a.m. and no grocery store or supermarket opened in town). There were stains on the carpet, walls with dark spots in some places, etc. They still have an old fashioned key typical of last century and I was obliged to push very hard to open the room door. TV is old and small. I am French and I must say service in France is famous for being poor, but this hotel's mediocrity is second to none.
I have been at least 300 hotels around the world. But never see hotel like this. When I left the hotel I forgot my expensive coat in the shelf in my room. And after I called them just to find it and so my friend could pick it up. But after 5 calls they said me they can not find, it is not there. The worst hotel I have ever been.
This was on a quick business trip. Check in and check out was relatively painless - except their card machine doesn't work well. The breakfast room is lovely with a stunning view of the park. The rooms are very outdated but have all the necessities and are rather spacious. The beds are huge and comfortable however the rooms were quite warm at night as the aircon didn't work so well. Overall it was an average stay but nothing special or extraordinary.
Mercury Saint Etinne is a very spacious and beautiful place nice cozy business and holiday Hotel love the stay I had 2 nights there will definitely come back if I get an opportunity also very conveniently located close to the station
Stayed one night in this hotel during our travels through France. The room was spacious and very clean. Coffee/tea making facilities provided, which is a nice change in country France. Staff were pleasant and helpful. The hotel is out of the city centre, but transport is only about 3 minutes walk away.
This hotel suffers from the drawback that the restaurant does not open for dinner on Saturdays, and there is no bar service on Saturdays or before 1930h on Sundays. In addition, on public holidays, and sometimes on the days before and after, the restaurant only offers a restricted menu, which gives very little choice. When the restaurant is open and the full menu is available, the food is quite good. The guest rooms do not appear to have been redecorated for a while, but they are adequate.
We enjoyed delicious fare in a bright dining room in a modern hotel, but the restaurant could have been situated in any town in France. Service was prompt and the Maitre d' funny. Good quality food, relatively small portions, reasonably high prices.
This run down Mercure hotel charged us 315 euros for a basic room, presumably less than a 100 euros the rest of the year. We understand supply and demand during a football tournament, but this goes way beyond that. At least the staff had the good grace to look embarrassed when we paid and offered us a " free breakfast". We are Accor club members too!
The Mercure Saint Etienne is one run down , somewhat dilapidated, souless hotel ....Definitely not 4 star in any shape or form & definitely in need of a major refurbishment. Bed was clean which was about as good as it got. Worn discoloured dirty carpet, damp patches on the peeling artex walls & paper coffee cups in the room. Shabby old fashioned corridors with noisy clunking lifts all night (even though my room was relatively far away from the lift). Per other reviews there was only one member of staff on duty & no restaurant service. It cost me €20 euros each way for taxis into town. I booked this hotel on the basis it had a so called rated restaurant (their claim) as being here alone with work I like to have the option of somewhere to eat. Breakfast was mediocre & again no service or staff in sight. Maybe had it been cheap I could have overlooked some of its flaws but at €150 per night I expected much more ...maybe the excessive rate for such a dump is due to the fact the Euro's are currently taking place here? Thankfully due to the euros I couldn't get in for 2 nights as originally planned. Would I recommend? No - unless you get at a bargain price.
Within a short walk of Jean Monnet University, Mercure Saint Etienne Parc de l'Europe is within 2 miles (3 km) of Centre Two. This 4-star hotel has 120 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. It's also near Musee d'Art et d'Industrie and Museum of Modern Art.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Mercure Saint Etienne Parc de l'Europe's 120 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and TVs with digital channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.
Guests of Mercure Saint Etienne Parc de l'Europe enjoy access to free WiFi in public areas, 5 meeting rooms, and a business center. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 336 reviews