2/10 Terrible
Agustin
Traveled with family
Sep 7, 2025
No manager on duty past 7 PM? All four + stars hotels have an MOD. I would not recommend this hotel. Our stay and experience was poorly handle due to no accountability by manager not being present when requested upon it. In additon staff in place did not have any power of decision.
Hotel Direction may have done some renovation , but was really poorly done, shower unsafe since water were leaking and floor really slippery.
We were given an ADA compliant room for folks who did not needed. Additionally , the shower should have needed a chair and handles for a disable person.
We wanted to expierence The Costa Brava, but we felt , we were not welcomed. It took more than 4 hours of complain and asking for a manager who was not present. FINALLY!!! By 10 PM. the staff finally gave us a suite , we never receive a formal apology by the management only the staff in place were the one professional enough to do the right thing.
Really sad to encounter no accounatability in A 4+ hotel.
Agustin
Stayed 2 nights in Sep 2025
































