Skip to main content
Beginning of main content

The Richmond, BW Premier Collection

4.0 out of 5.0

Recent guest reviews

Stayed here for 5 nights on room only rate, lovely clean hotel in great location, parked in Qpark on Dale Street, less than 5min walk from the hotel for £8 per night with discount card from hotel. Would highly recommend this hotel!!

Had my baby shower at the Richmond 12/11/17 can not fault it from booking to the actual event was top standard. So helpful and friendly brilliant prices can not thank them enough and such a beautiful place

I live in Canada but came back to Liverpool where I was born. The hotel was brilliant and exceeded my expectations in every way including price. The staff were awesome and I would recommend it to anyone. The water and fresh milk in the fridge were a delightful touch. A huge thank you Jackie

The hotel is fine, everythings lovely but when you get there you are made to pay a £50 deposit which you're told you will get back shortly after checkout. We left our room spotless by the way. It is now almost 2 weeks later and several emails later and still no deposit - this would definitely put me off staying here again

I booked a night's stay in this hotel for my partner and I as his birthday present because we were going to watch our favourite band (Nothing But Thieves) at the o2 academy. I had booked parking but wasn't told in advance what the procedure was so we turned up with no idea where to park and nothing immediately visible to us so we ended up having to park in a loading bay while we checked in. We were offered concierge parking at £15 or parking at a local multi storey for a discounted rate of £8 which we could claim back by requesting a discount ticket on check out. The directions to the multi storey were sketchy at best meaning we parked at the wrong place and ended up having to pay £21. Check in was very busy which is to be expected but what was not expected was the request to hold £50 on my card which would be refunded when we checked out (however it would take a week to go back into my account). I had paid for the room in full when I booked it and at no point was this mentioned. I simply refused to pay it and the receptionist didn't put up much of an argument. The room was lovely, it was absolutely spotless, warm and cosy. After we had been out we came back with some food and decided to watch a bit of T.V to wind down but were called by reception 10 minutes later saying they had received complaints about the TV being too loud and could we turn it down? Of course we did but as it wasn't particularly loud in the first place we couldn't hear it. The walls are very thin and through the night I was woken several times but some very drunk guests on the floor below us shouting and screaming, and by the noise of the street outside. Check out was easy apart from them asking me to settle to £15 concierge bill because the lady the day before hadn't updated our booking to say we had opted for self parking. However it was rectified quickly. All in all a lovely hotel and an enjoyable stay. I would stay here again however I would take ear plugs next time to ensure an uninterrupted sleep. We didn't have many dealings with staff but on the occasions that we did, they were very polite and professional.

First, I'll get the bad points out of the way. Young lady on reception was a little officious, my first meal was a gammon steak which was thin, over cooked and unacceptable, room a little dark despite big windows, the shower control fell to bits and our stay was not cheap. Now the good points and there are many. The hotel was situated a little away from the city centre so we were able to afford a Junior Suite. Big room, nice clean bathroom, separate kitchen area and large TV behind mirror. Clean and comfy bed, room large, clean and well appointed but no drawers! We opted for the dinner, bed and breakfast. Breakfast was very good with large choice, ask for a pot of tea though. We had three dinners and the first as already mentioned was poor. We had expected better after viewing the website. However, all the others were very good with lovely starters. Wine list is good, prices starting at £21 a bottle. Our waitress, Lauren, was a lovely Irish lady who really looked after us, especially when we tried the rather expensive cocktails! All in all a very nice stay in a well preserved hotel. Food was very good (not the gammon!), staff friendly and polite, only about a five minute walk from Liverpool One. Very recommended!

Absolutely lovely break away in Chester. Stayed in the Townhouse, the hotel was beautiful, really cosy and clean. The staff were welcoming, very friendly and helped with any needs. They made the whole atmosphere very comforting. Overall 10/10 hotel would recommend to anyone staying in Chester.

Lovely staff here but what an awful place! Had to ask for change of room because first one was dark and claustrophobic. Light bulbs were broken so very grim. We were 'upgraded' to an 'executive' room with dirty carpets. The fridge had been turned off so the fresh milk had curdled. The advertised high speed internet doesn't work. My husband had to abandon all hope of finishing a document for work. The heating was off but someone came to fix that when we went out. One of the lifts didn't work. I was woken in the morning by the sound of someone using the toilet upstairs. Terrible. I feel sorry for the staff here because they are trying their best in a difficult situation. Maybe there are better rooms where the wifi, fridge and heating work...we had a very bad experience. A real shame.

Well I just have to say what a delightful, young man " Kevin " is ... He made us so welcome and went the extra mile to make our stay enjoyable . Thank you for everything, for the gorgeous suite upgrade / prosecco, drinks at the bar. Checked to see everything to satisfaction, such a sweetie . Definitely would recommend, wonderful location .

I have stayed at The Richmond Hotel previously, and would happily do so again, as it provides good accommodation, with spacious rooms and a decent bar. However, a word of advice – don't bother upgrading to a balcony room since although it may sound like an appealing option, the doors and windows to the balconies are locked and sealed rendering them utterly pointless. Our room was stuffy with a fusty smell, but when I asked at the Reception Desk if the windows and / or the balconies could be unlocked to allow some air in, I was informed that they had to remain closed for "health and safety reasons," which rather negates the attraction of upgrading to a balcony room.

24 Hatton Garden Liverpool England

Hotel highlights

  • Walking distance to Liverpool ONE and St. George's Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Liverpool City Center, The Richmond, BW Premier Collection is within a 10-minute walk of popular sights such as St. George's Hall and World Museum Liverpool. This 130-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Liverpool and also a short walk from Liverpool ONE and Walker Art Gallery.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


The Richmond, BW Premier Collection's 130 individually decorated rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect 50-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones and desks are also standard.

Property features

The Richmond, BW Premier Collection features free WiFi in public areas, 3 meeting rooms, and conference space. Valet parking is offered for GBP 15.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out and wedding services.

Room options

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Suite, Multiple Beds, Non Smoking, Kitchenette

King 2 | Sleeps 4

Luxury Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 2288 reviews