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Recent guest reviews

Reception staff talked us into the hotel over the phone . Great dinner at hotel restaurant. Everyone very accommodating.

Great location. Nice room. Great views. Unfortunately, the air conditioning did not work well in either our room or our travelling companion's room.

Bad location and horrible rooms, the hotel staff was really rude

The location is great, but the hotel really needs update. Our bathroom ventilation did not work and the room felt damp. While the hotel was only half full, the staff was only willing to move us two doors down on the same lower floor, not upper one with better view.

Was in Portugal for a conference with my wife and we had 2 days of free time. A colleague suggested going to Sintra to unwind. Saw this hotel during my search and booked a room. Great location within 5 minute walking distance to center of Sintra. Parking is a challenge, as are narrow streets in Sintra but this is to be expected. Staff were friendly and helpful. Room was clean. Suggest reserving a room overlooking the valley, view is magnificent. You can see the castle at the top of the hill that is lit up. During the day you can see the palace standing proud on the side of the hill. Very relaxing. Internet was not free and expensive. However, there is free internet access on a computer they set up off the lobby. I would stay here again.

Excellent location, Big room with balcony (City View) TV (not Flat Screen) with a lot of International Channels, a lot of storage space, nice breakfast, friendly and helpful staff

This clean, modern hotel sits unobtrusively behind the palace in central Sintra. It's a surprisingly tall structure, built on a steep hillside, such that the main entry on the palace side is at the the building's 4th floor level. The rooms have balconies, some facing toward the palace, but those facing the valley behind have much better views.

Location is the key value for this hotel in the center of Sintra with balconies and beautiful views. However the hotel does not appear to have been updated since it opened. Furniture is frayed, carpets in rooms are stained, sheets are thin and beds are old. The interior space and lobby is spacious with views of the valley and castles. The Tivoli chain appears to have forgotten about this hotel. Stay for the view, not creature comforts. Breakfast is not free nor is WiFi.

Usually I'm critical but I didn't find anything wrong. The room was big (always ask for twin beds in Europe). The location near the palace. Free parking. Breakfast was 10 Euro per person but good and the view is amazing. It was also very quiet so we slept late.

The hotel was very well located, had free parking, helpful staff. Also a good restaurant. Our dinner was very good and the buffet breakfast outstanding.

Praca da Republica Sintra

Hotel highlights

  • Walking distance to Sintra National Palace and Quinta da Regaleira
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Tivoli Sintra places you next to Sintra National Palace and within a 10-minute stroll of other popular attractions like Quinta da Regaleira. This 4-star hotel has 77 rooms and welcomes guests with a restaurant, free in-room WiFi, and a conference center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.


Rooms

All of Tivoli Sintra's 77 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Desks are also available.


Property features

Tivoli Sintra features free WiFi in public areas, a conference center, and a business center. If you drive, self parking is EUR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 100 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free newspapers, a terrace, and laundry facilities.

Room options

Standard Room, Valley View

2 Twin Beds | 1 Double Bed | Sleeps 2

Standard Room, City View

2 Twin Beds | 1 Double Bed | Sleeps 2

Standard Room, City View (Extra Bed 3 adults)

2 Twin Beds | 1 Double Bed | Sleeps 3

Standard Room, City View (Extra Bed 2 adults + 1 child)

2 Twin Beds | 1 Double Bed | Sleeps 3

Guest reviews for Tivoli Sintra

Everyone (2) Couples (4) Family (2) Other (1)
5
Friends

Reception staff talked us into the hotel over the phone . Great dinner at hotel restaurant. Everyone very accommodating.

By on Nov 29, 2019

4
Family Friends

Great location. Nice room. Great views. Unfortunately, the air conditioning did not work well in either our room or our travelling companion's room.

By on Jul 11, 2019

Review comment responded on Aug 14, 2019

Dear Guest, Thank you for sharing your opinion about your experience at Tivoli Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town I sincerely apologize if some of our facilities did not meet your expectation. I will be sharing your comments with the team responsible so as ensure ongoing improvement. I hope you will come stay with us again and allow us to serve you better. Best Regards, Inês Crasto-Costumer Care

2
Everyone

Bad location and horrible rooms, the hotel staff was really rude

By , from Ile De France on Jul 13, 2018

Review comment responded on Jul 30, 2018

Dear Tomas, Thank you for sharing your opinion about your experience at Tivoli Sintra. I sincerely apologize if some of our facilities did not meet your expectation. I can, however, assure you that we give special attention to our service, to provide a range of quality products which are fitting for a hotel of our status. For this reason, I will be sharing your comments with the team responsible so as ensure ongoing improvement. All your comments about our hotel were already shared with the staff, and will be considered in the near future, to improve our quality standards. I hope you will come stay with us again and allow us to serve you better. Best regards

2

great location but old condition

Everyone

The location is great, but the hotel really needs update. Our bathroom ventilation did not work and the room felt damp. While the hotel was only half full, the staff was only willing to move us two doors down on the same lower floor, not upper one with better view.

By , from Boston on Mar 11, 2017

Review comment responded on Mar 19, 2017

Dear Eric, , Thank you for taking the time to write a review regarding your recent stay in Tivoli Sintra. We strive to provide all our Guests with flawless experiences and are sorry to hear that yours was disappointing. Please accept my personal apologies for the inconsistencies during your stay and the inconveniences which you have experienced. I assure you that I already passed to the Managers of each department your comments for their aware and immediate action. Once again, please accept our apologies, if you decide to give us the opportunity to welcome you back please contact us directly and we will do our best to provide you a truly memorable experience. Kind Regards, Mário Custódio - Tivoli Sintra General Manager.

5

nice break during business trip to portugal

Couples

Was in Portugal for a conference with my wife and we had 2 days of free time. A colleague suggested going to Sintra to unwind. Saw this hotel during my search and booked a room. Great location within 5 minute walking distance to center of Sintra. Parking is a challenge, as are narrow streets in Sintra but this is to be expected. Staff were friendly and helpful. Room was clean. Suggest reserving a room overlooking the valley, view is magnificent. You can see the castle at the top of the hill that is lit up. During the day you can see the palace standing proud on the side of the hill. Very relaxing. Internet was not free and expensive. However, there is free internet access on a computer they set up off the lobby. I would stay here again.

By on Jun 23, 2015

5

right in the center of the historic center

Couples

Excellent location, Big room with balcony (City View) TV (not Flat Screen) with a lot of International Channels, a lot of storage space, nice breakfast, friendly and helpful staff

By on May 12, 2014

4

good choice in sintra old town

Family

This clean, modern hotel sits unobtrusively behind the palace in central Sintra. It's a surprisingly tall structure, built on a steep hillside, such that the main entry on the palace side is at the the building's 4th floor level. The rooms have balconies, some facing toward the palace, but those facing the valley behind have much better views.

By on Mar 17, 2014

3

needs serious updating

Couples

Location is the key value for this hotel in the center of Sintra with balconies and beautiful views. However the hotel does not appear to have been updated since it opened. Furniture is frayed, carpets in rooms are stained, sheets are thin and beds are old. The interior space and lobby is spacious with views of the valley and castles. The Tivoli chain appears to have forgotten about this hotel. Stay for the view, not creature comforts. Breakfast is not free nor is WiFi.

By on Jan 7, 2014

5

great place

Couples

Usually I'm critical but I didn't find anything wrong. The room was big (always ask for twin beds in Europe). The location near the palace. Free parking. Breakfast was 10 Euro per person but good and the view is amazing. It was also very quiet so we slept late.

By on Sep 6, 2013

4

great location, very good hotel

Other

The hotel was very well located, had free parking, helpful staff. Also a good restaurant. Our dinner was very good and the buffet breakfast outstanding.

By on Jan 5, 2011

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