I booked an Ocean View room and tjey try to put me in a parcial view because I Ocean Vien rooms are not same of Front Ocean View. I couldn't bealivevthat Marriot can tryvto trick guest likevthat. El desayuno espectacular!!!
Bathrooms are dated... used glasses in bathroom not replaced.. requested bathrobes 2x and gave up.. spoke with front desk on rapid test to flu back to US.. told good luck.. 2nd time appointment was scheduled... with a hotel under renovation I would expect other services to go above and beyond.. too many new choices in Lima to continue to stay at the JW Marriott
Very friendly staff, excellent atmosphere, meals. They maintain an excellent disinfection process, to avoid the spread of COVID-19
Excellent hotel, good location, good service, I will recommend to friends
Had to wait long after check in because our room wasn’t ready. Was told they had a late check out in our room. Was charged for items that never should have been charged.
Overall I enjoyed my stay, it was clean, comfortable, and appealing. However, for the cost of the stay I would have liked to enjoy the pool services that I expected. Unfortunately the pool was closed for the season. Nonetheless, the service was extraordinary and I would book a hotel here again.
Amazing quality. Incredible service. Spectacular location. Wonderful ambiance
Perfect location, beautiful views, super friendly and helpful staff. Very please
The location was the best, the worse was that the restaurant staff didn't respect the agreed reservation
Great location, loved the mall across the street. Hotel staff very friendly. Very comfortable beds and lovely sheets. Large bathroom and shower. Outstanding ocean view!
This was a staycation for us and at the front desk they never told us the pool was closed for renovation. Also, we ordered mac and cheese to the room for our daughter and a huge piece of plastic was found in the middle of it. We returned the dish and they apologized but this should not happen in a 5 stars hotel. Very disappointing.
Good location, wonderful panoramic view. excellent breakfast.
Just Amazing in all aspects! room, lobby, people, service.
I was visiting Lima for business spent 3 nights at JM Marriott. Best location yet that I have stayed.
Located in Miraflores within a mile (2 km) of Kennedy Park, JW Marriott Hotel Lima is within 2 miles (3 km) of other popular sights such as Miraflores Central Park. This 300-room, 5-star hotel has a restaurant along with conveniences like a 24-hour gym and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 8:00 AM to 10:00 AM.
37-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
JW Marriott Hotel Lima features a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for USD 10 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a 24-hour business center, a seasonal outdoor pool, and express check-in.
I booked an Ocean View room and tjey try to put me in a parcial view because I Ocean Vien rooms are not same of Front Ocean View. I couldn't bealivevthat Marriot can tryvto trick guest likevthat. El desayuno espectacular!!!
Bathrooms are dated... used glasses in bathroom not replaced.. requested bathrobes 2x and gave up.. spoke with front desk on rapid test to flu back to US.. told good luck.. 2nd time appointment was scheduled... with a hotel under renovation I would expect other services to go above and beyond.. too many new choices in Lima to continue to stay at the JW Marriott
Dear Thomas, Thank you very much for taking the time to share your comments with us. Every comment helps us to continue growing. Rest assured that we are always working on improving our service. We hope to have you with us again after the renovation is finished. Best regards,
Very friendly staff, excellent atmosphere, meals. They maintain an excellent disinfection process, to avoid the spread of COVID-19
Thank you very much
Dear Guest thank you for your kind response, I hope you are very well and your family, as well. Sincerely, Jaime Escalante
Estimado huésped: Gracias por su apreciación de nuestro producto & servicio, estaré compartiendo con nuestro equipo su comentario. Esperamos su pronta visita a esta su casa. Saludos, Jaime Escalante
Excellent hotel, good location, good service, I will recommend to friends
Dear Guest: Thank you very much for your recognition in regards to your recent stay with us. We look forward to welcoming you back soon. Sincerely, Jaime Escalante
Dear Guest: Thank you for your positive feedback, be assured I will share it with our hotel staff. We look forward to welcoming you back soon. Sincerely, Jaime Escalante
Had to wait long after check in because our room wasn’t ready. Was told they had a late check out in our room. Was charged for items that never should have been charged.
Dear Mr. Stephen: Thank you for bringing this issue to our attention, be assured I will share it with our Front Desk team. We look forward to welcoming you back soon. Sincerely, Jaime Escalante
Overall I enjoyed my stay, it was clean, comfortable, and appealing. However, for the cost of the stay I would have liked to enjoy the pool services that I expected. Unfortunately the pool was closed for the season. Nonetheless, the service was extraordinary and I would book a hotel here again.
Dear Macarena, Thank you very much for sharing your experience with us. We regret that your experience with us has not been what you expected, rest assured that we are always working on improving our service. Every comment helps us to continue growing. We hope to have you with us again. Greetings,