El Polo Hotel & Suites

4.0 star property
Hotel with free parking, steps from United States of America Embassy Lima

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Photo gallery for El Polo Hotel & Suites

Daily buffet breakfast (USD 14 per person)
Private kitchen
Deluxe Suite, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe
Grand Suite | Premium bedding, down comforters, minibar, in-room safe
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
  • Place, United States of America Embassy Lima
    ‪2 min walk‬
  • Place, San Pablo Clinic
    ‪3 min walk‬
  • Place, Jockey Plaza
    ‪4 min drive‬
  • Airport, Lima (LIM-Jorge Chávez Intl.)
    ‪52 min drive‬

Room options

Premium Room

9.0 out of 10
Wonderful
(10 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds

Senior Suite, 1 Queen Bed

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

Senior Suite, 2 Double Beds

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds

Grand Suite

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Santiago de Surco

El Polo Hotel & Suites places you next to United States of America Embassy Lima and within a 5-minute walk of other popular sights like San Pablo Clinic. This 60-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Centro Comercial El Polo - 1 min walk - 0.1 miles
  • United States of America Embassy Lima - 2 min walk - 0.1 miles
  • San Pablo Clinic - 3 min walk - 0.2 miles
  • Clínica Internacional, Sede Surco - 5 min walk - 0.3 miles
  • Jockey Plaza - 4 min drive - 1.2 miles

Getting around

  • San Juan Station - 9 min drive
  • Presbítero Maestro Station - 12 min drive
  • Jorge Chávez Intl. Airport (LIM) - 41 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Isolina Taberna Peruana - ‬4 min walk
  • ‪Osaka - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Oryyinal Art - ‬3 min walk

About this property

El Polo Hotel & Suites

Hotel with free parking, steps from United States of America Embassy Lima
At El Polo Hotel & Suites, guests have access to free WiFi in public areas, conference space, and a computer station. There's free parking, and an airport shuttle (available 24 hours) for USD 45 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include laundry facilities, a garden, and a banquet hall.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 14 for adults and USD 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Polo Bistro

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 14 for adults and USD 14 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 20333712505

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

Frequently asked questions

Is free cancellation available at El Polo Hotel & Suites?

El Polo Hotel & Suites offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to see around El Polo Hotel & Suites?

This hotel is located in Santiago de Surco, just steps from Centro Comercial El Polo. You'll also find Jockey Plaza and La Rambla San Borja within a short drive.

Is there parking available at El Polo Hotel & Suites?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does El Polo Hotel & Suites include a casino on the premises?

No, El Polo Hotel & Suites doesn't have a casino.

Will I find an indoor pool at El Polo Hotel & Suites?

No, there is no indoor pool at this hotel.

Is El Polo Hotel & Suites a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and a turndown service.

Are there hot tubs at El Polo Hotel & Suites?

Yes, some guestrooms at this hotel feature private spa tubs.

Does El Polo Hotel & Suites have a restaurant with a breakfast menu?

Yes, El Polo Hotel & Suites serves buffet breakfast for a surcharge each morning at Polo Bistro.

Will El Polo Hotel & Suites allow pets to stay for free?

No, pets and service animals aren't allowed at El Polo Hotel & Suites.

Are there connecting rooms at El Polo Hotel & Suites?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from El Polo Hotel & Suites?

The closest major airport to El Polo Hotel & Suites is Jorge Chávez Intl. Airport (LIM), which is 20.4 mi away (41 minutes by car).

Are there rooms with balconies that I can book at El Polo Hotel & Suites?

Yes, some guestrooms at El Polo Hotel & Suites offer a balcony.

El Polo Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 91 reviews
Rating 8 - Good. 24 out of 91 reviews
Rating 6 - Okay. 14 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 4 out of 91 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Rudiney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Caius

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023

10/10 Excellent

Jean-Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

CONRAD, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022

10/10 Excellent

maria, anaheim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022

10/10 Excellent

Omar

Stayed 3 nights in Feb 2022

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021

10/10 Excellent

STEPHEN, NEWPORT

Stayed 13 nights in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

ood hotel under conditions

Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2020

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Santiago

Stayed 14 nights in Sep 2019