Crowne Plaza Lima4.0 out of 5.0
Recent guest reviews
We stayed for 4 nights so got a pretty good impression of the hotel. The rooms were better than average but a bit small for a family of 4 with older sons. The breakfast on 3 of the mornings was Impressive. The front staff were very helpful (especially Gino). They do laundry but at highway robbery prices. Cost us almost $200 to get what was maybe 1/2 a load of laundry if done at home. We were desperate so had no choice. Our trouble hit on the last night. Our pickup from the hotel was to be at 3:30am so we pre-ordered breakfast the evening before to arrive for 3am. We even wrote it all down and handed it to the concierge who went over it with us. By 3:15 we are calling front desk as now we are down to 15 minutes to eat IF it showed up. The front desk sounded like they had no clue but trying to cover. The food showed up at 3:25 causing us to cram food in at a horrid rate and rush downstairs to catch our shuttle to the airport. I'm giving 4 stars because the bulk of the stay was good, one person dropping the ball is frustrating but doesn't mean it's a regular thing. Will give the benefit of the doubt but recommend if you need an early breakfast, try to call down as soon as you wake up to confirm it.
This is a nice, small CP in a quiet, suburban Miraflores location. The suites are very large and comfortable--like small apartments. The staff are excellent, too, BUT I experienced two serious problems during my stay. First, the internet was TERRIBLE. It's been a long time since I've been in a hotel with such bad internet. It was so bad that it was simply impossible to use at times. When I reported this upon check-out, however, the receptionist said that they were having trouble with it, so maybe this is not a permanent problem. For my stay, however, I had to resort to my international data plan since their internet was not serviceable. Second, I experienced problems with their transportation services. Most seriously, my advance booking of an airport transfer upon arrival was not processed for some reason, leaving me stranded at the airport. A call to the hotel got it sorted out quickly enough, as I was simply directed to the taxi counter with which they have an arrangement. A first-time visitor that might be unable to call them, however, could find himself in quite a predicament stranded at the airport when expecting a pick-up. The taxi service was good but expensive, and I was offered no apology, explanation, or compensation for the missed booking. The hotel needs to tell first-time guests what to expect and do upon arrival, which they did not do in my case. Using the around-town transportation services provided by the hotel also left me with an unpleasant feeling since the costs and terms of the services were so opaque. Hiring a hotel car involved a rather convoluted discussion about the cost, leaving a bad taste. I don't know why they don't just publish their transportation services and their cost so as to avoid giving the impression of a rip-off. That said, everyone was very helpful, and the transportation services, while expensive, were very good, with good cars and good, experienced drivers. They really need to develop a more transparent system for their transportation services, however. Unless you know of a better alternative, be prepared to pay a lot to get around. Also, be aware that charging transportation services to your room will result in significant additional taxes of around 30% or so.
We enjoyed our stay here. This followed a cruise from Buenos Aries to Lima and we decided to spend our last night in this part of Lima rather than the airport area. The hotel provided a nice breakfast and concierge services were excellent. Whilst you are faced with a one hour drive from the airport, this part of town is, in my opinion, well worth it.
We enjoyed our stay. The concierge, Gino, was very helpful. The room was better than expected; I received a much appreciated upgrade because of my status. The breakfast was great -- a cooked omelette to order and attentive wait staff. I had the hotel help me with tour and car service and was very happy with the results. We walked to the love park, Kennedy park, great dining (Al Fresco and Lorca Mall -- Popular) and the Inca market. There are drug and convenience stores close by. I liked the neighborhood and would stay here again.
Though the building is a little old (you can tell it was a 5-star hotel some yearse ago), the hotel was properly renovated, providing a very comfortable stay in an excellent location in Miraflores, at walking distance from the local central park, handicraft market, restaurants and shopping mall. It is located one block away from Maido (among the world's 10 best restaurants) and a short taxi drive from Central (another 10 best), and to other districts as Barranco and San Isidro.
Stayed for 2 nights in a family room. We recieved upgrade, the family didn't want to leave. We enjoyed breakfast. Walking distance to the sea and Canda park. The swimming pool a bit small. Helpfull stuff
My stay here was awesome, room was perfect, staff was very friendly and they welcomed us very warmly, breakfast buffet was awesome and the location is amazing, in the heart of miraflores, walking distance to everything, I highly recommend it.
We stayed in the Crowne Plaza on our last night in Lima before returning to the uk. I read on trip advisor that the hotel was shabby. I can confirm it's not! The staff could not do enough and even gave us late checkout till 4pm. The reception and concierge were very friendly and accommodating. The hotel located near the centre of Miraflores and walking distance to the Larcomar which has numerous restaurants and shops. Picture attached along with Kevin the barman serving us Pisco Sours on our last day.
Great hotel! We stayed for 4 nights. They upgraded our room to a huge room with a living room for no charge. I'm so happy we chose to stay here vs staying at the Hilton. The location was perfect! Very close to everything we wanted. Short nice walk to the ocean. Well worth the money spent! Breakfast was delicious so many things to choose from, we had it everyday! We plan on visiting Lima again next year and we will deff be staying here again.
I booked through Expedia and got a great deal. I stayed in room 1409 on the 14th floor with decent views of the city. I haven't Stayed in a crowne Plaza for a number of years so I thought I would try this hotel as I got a very good deal on Expedia. Check in process Was very smooth . Professional and friendly. Offer of a champagne welcome was unique and a great touch. I was very impressed with Alessandra who checked me in and also Gino who escorted me to my room. They were a real pleasure to deal with and very professional and courteous they offered to help me in every possible way and nothing was too much trouble. Room condition Very clean and comfortable and a large space. I didn't need two beds in the room but this was fine. They did offer to move me but I declined. The rooms might be a little dated given this is a 10 year old hotel but the service and cleanliness really made up for it. The rooms are kept in a very good condition. The view from my room was pleasant and I had a good view of the ocean The bathrooms have dated sanitary ware but they were functioning and clean. I understand following my conversation with the director of operations that a refurbishment program is pending Breakfast The choice of breakfast on offer is comprehensive and impressive. I was particularly impressed with service from Andrea Heredia who delivered some outstanding service. She is very polite, professional and was eager to assist me with my order and my unique requests. Bar service Couldn't fault then superb Peruvian warm hospitality. The bar has a great selection of whiskeys and gin. I didn't use the spa facilities so I can't comment on that. Location Located in Miraflores, a sound and safe neighbourhood, the hotel is located within a ten minute walk to the coast. Outside the hotel there selection of good restaurants casinos and other facilities Summary I will be returning to this property. The big sell is the location, the outstanding warm hospitality and condition of the hotel. If you intend to stay in Lima and especially Miraflores then you need to stay here. I recommend this highly .
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 552 reviews