Four Points by Sheraton Lexington3.0 out of 5.0
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Recent guest reviews
Room was extremely dirty. Hotel staff not friendly or helpful. If the room hadn't been prepaid we would have moved to a different hotel.
Nice hotel and amenities. Easy check in and check out, hotel staff very friendly and helpful in checking me in and telling me about restaurant in hotel.
The hotel is very easy to get to and convenient to downtown. I liked the lobby, restaurant and bar area.
Close to the city. Clean and fair prices. Awesome satff
When we arrived the outside of the hotel looked a little run down for a Sheraton property however upon entering the lobby we were met with the familiar look of a Sheraton. The hotel is under renovation so some parts of the hotel are not pleasant to look at. The breakfast is not complimentary, but Ramsey's diner is close by! Overall, the hotel was clean and in a great location and we would stay there again.
Hotel staff was very friendly. I must say I was someone disappointed with the cleanliness of hallway carpets and water spots on ceiling. Over all room was very clean and comfortable.
I understand that the hotel is under renovation and that it will be much nicer soon, so I accepted the drab hallway and stairway (elevator not working). Our room was clean and comfortable and suited our needs very well. The staff was very friendly (when we could find them), but our check in clerk was inexperienced, there was not a soul in the restaurant in the evening to serve us so we ate somewhere else, and then we had to wait 15 minutes in the morning for a clerk at check out time.
For the price, I thought that there would be more to it, than there was. This being an older Hotel, with work being done, it was ok.
Lacks good lighting. Bulbs need replaced. Low end of 3 star rating. Providing light complimentary breakfast would help. They have two excellent lower cost breakfast places across the street. So charging 12 $ for their breakfast loses some votes.
The front desk people were nice. They had free appetizers out that were good. The room was nice. The location was good for me, right off the highway. They have a pool and exercise room.
Was not overly impressed with this hotel, but had low expectations given the other reviews. We stayed for one night on our drive back home. Ended up getting to the hotel later in the evening and did not receive good service from the front desk. He seemed annoyed and inconvenienced that he had to check me in. Was manageable for one night, but not the service or quality I am used to with Starwood properties.
I stay at this hotel several times throughout the year for horse shows and I have a daughter at the University of KY. I've watched this hotel go from clean and pleasant to old, tired and dirty. I'm pleased to say that it seems to be on the way back. The room was very clean and comfortable. The air conditioner worked well and was quiet and the staff very friendly. Keep it up!
THe staff at this hotel was very friendly and helpful. However, my room was very hot, and I couldn't get the tempature to adjust properly. Also, the rool was very dark , and had very little lamp light. The room needs more plugs for chargin iphones, laptops, ect. THe room did appear clean, and the bed was comfortable.
-Took over 30 minutes to check me into a room. They said it was because of you and that the reservation wouldn't go through and they had to call you everytime before they could process my reservation. -Once they gave me the keys to a room, and I went to go into it, it had people already in it, much to my surprise! -Was assigned a new room. Every time I left the room, the key wouldn't work and I had to go to the front desk to have it rekeyed, both days. -No bath soap, everyday, fortunately I had my own. -Staff in restaurant were not paying attention, but chatting in the back. Tables dirty, no coffee machines out. . -Was informed by the desk staff that some of the other internet sites would have given me a better rate. -While standing at the desk, someone else came in at a rate $10 less than what I paid.
This is just an average room at average quality. There was nothing special about it including the old school tube tv. Breakfast was supposed to start at 6:30am and still was not ready at 7:15. The convenience of breakfast at the hotel was part of the reason I even booked this hotel.
This hotel has not been upgraded in a very long time. When one pays for a Sheraton they shouldn't get a Motel 6. This hotel was neglected by the previous owner and there is new ownership but that will take several months and doesn't make my stay any better. The staff was great and tried their best but I blame Sheraton for not keeping better tabs on hotels using their name. I will not stay in another Sheraton as they can't be trusted to be on top of inspecting their namesake!
Friendly staff. Nice size room, clean and LOTS of pillows !!!
The room was nice except for the water leak coming from the ceiling which made a huge puddle on the carpet. We were ok with it except when we stepped in it! The room had no wireless internet and the first night I was not able to log on at all. The man at the check-in desk the first night was literally falling asleep while waiting on me. Service in the restaurant/lounge was very poor! Waited forever for our food, never got our salads until after the meal came and we asked where they were. No sauce at all on my chicken chesapeake. Mixed drink was not right. VERY OVERPRICED food for what we got. Oh, and did I mention I was charged for 4 calls from the room when I made 2?
While acceptable, this hotel looked like it was starting to need an upgrade. With a room on the 3rd floor, the buttons to the elevators were pushed in, requiring one to hoof it down the stairs. The restaurant and bar areas look like a check box item, being under supported. I was a little upset that the free airport shuttle didn't materialize, as I couldn't get anyone to answer the main phone. Overall, could have been better.
Check in was great. The room was OK. Bed was comfortable. Problems started the next AM. I took a shower with no problems. My husband was part way through his shower and the tub faucet flew off . He tried to replace it to no avail. He finished his shower by placing his knee against the faucet. We received a phone call asking about leaking water. There must have been water leaking into another room from the wall. On check out they were very nice about it and gave me points on my hotel card for a free night.