The staff were friendly and very inviting. The room and the hotel at large were clean and well organized. The room had all the features I wanted: refrigerator, microwave, plenty of easily accessible outlets, an iron and ironing board, and a blow dryer. The room was pretty quiet, barely heard any outside noise.
It was great
The room was so much better than I expected especially for the price. I had no complaints but did have a minor inconvenience. Part of the digital numbers were out on the ac/heater so I had a hard time regulating the temperature for a while since I didn’t know what it was set on. I would definitely stay here again and recommend the hotel.
The property was in a good location near my friend I came to visit. However, I had attempted to change my reservation but NOBODY emailed, texted or called me to inform me that it was changed!! Therefore I came down on the original date and had to argue with two different people before it was taken care of. The hotel was FULL and my room on the third floor must have been near a water spill on the carpet or something because it smelled like mold. The next morning at breakfast, it was soo full of students participating in a volleyball tournament that I sat to eat near the front desk on a chair. I would have liked to have made myself a waffle but the students were crowded around that so I ate my breakfast sandwich and was on my way!!!
When taking shower & curtain is closed, there is not a hand support to prevent falling
Standing in front of the hotel, I could see that some window furnishings were in disrepair. Upon entering the room, the carpet looked dirty. The bathroom needed serious work as every handhold in the shower was loose and held in place with rusting sheet rock screws. There was a diagonal crack in the shower stall that had been patched. I would not stay here again.
Ilike how was convient to main road. It was close to a lot of business as well.
There were stains all over from where guest allowed their pets to use the bathroom. Would have been nice if certain rooms were kept clean and pet stain free for guests that don't have pets.
Pretty much, what you would expect from a Comfort Inn. Very nice property, convenient location to food and travel routes. Nice hot breakfast. Undergoing renovation, with new rooms being outstanding.
I enjoy the location of this hotel close to restaurants.
The staff were very friendly and helpful. The property itself was in extreme disrepair. Our room had several issues, including being dirty and having a broken toilet. Additionally, we stayed five nights and on the first night, reported to the desk that there were kids in the room above us jumping and screaming all night long ... we requested they speak to the parents in that room. The kids continued to jump and scream over our heads for the remaining 5 days / 4 nights we were there, without interruption. Very unpleasant.
Nobody at the front desk at arrival, had to wait at least 5 minutes. The person that finally showed up was very disinterested. My room was a disaster: fridge didn’t work, coffee maker was defect, ceiling lamp didn’t work, trash can had not been emptied, one light bulb was broken. Had to change the room, which turned out to be ok. When I returned to the front desk, the person was staring at his phone and ignored me. I waited, no reaction. I finally said “I am sorry, I don’t want to bother you, but could...”. I will definitely not return!
Location was great very easy to get too and out of
The hotel is in a great location and is easy access to the University of Kentucky .
Located in Beaumont Residential, Comfort Suites Keeneland is within a 10-minute drive of popular attractions such as Arboretum and The Red Mile Racetrack. This 72-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekends from 6:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Sofa beds, sitting areas, and refrigerators are also standard.
Guests of Comfort Suites Keeneland have access to an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The staff were friendly and very inviting. The room and the hotel at large were clean and well organized. The room had all the features I wanted: refrigerator, microwave, plenty of easily accessible outlets, an iron and ironing board, and a blow dryer. The room was pretty quiet, barely heard any outside noise.
It was great
The room was so much better than I expected especially for the price. I had no complaints but did have a minor inconvenience. Part of the digital numbers were out on the ac/heater so I had a hard time regulating the temperature for a while since I didn’t know what it was set on. I would definitely stay here again and recommend the hotel.
Thank you for staying with us. we are sorry that it appears your stay wasn't quite what you expected due to the ac/heating issue. We will look into areas of improvement on this issue. We hope that you will visit us again next time in the Lexington area.
The property was in a good location near my friend I came to visit. However, I had attempted to change my reservation but NOBODY emailed, texted or called me to inform me that it was changed!! Therefore I came down on the original date and had to argue with two different people before it was taken care of. The hotel was FULL and my room on the third floor must have been near a water spill on the carpet or something because it smelled like mold. The next morning at breakfast, it was soo full of students participating in a volleyball tournament that I sat to eat near the front desk on a chair. I would have liked to have made myself a waffle but the students were crowded around that so I ate my breakfast sandwich and was on my way!!!
When taking shower & curtain is closed, there is not a hand support to prevent falling
Standing in front of the hotel, I could see that some window furnishings were in disrepair. Upon entering the room, the carpet looked dirty. The bathroom needed serious work as every handhold in the shower was loose and held in place with rusting sheet rock screws. There was a diagonal crack in the shower stall that had been patched. I would not stay here again.
Hello Patricia,Thank you for taking the time to complete our online survey. Your feedback is very important to us and we use it to improve our service.