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The Queen's Hotel

3.0 star property
Beach hotel in Lerwick with a 24-hour front desk

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Photo gallery for The Queen's Hotel

Exterior
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi
Exterior

Reviews

6.0 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB
  • Shetland Museum
    ‪3 min walk‬
  • Lerwick Town Hall
    ‪6 min walk‬
  • Up-Helly-Aa Exhibition
    ‪10 min walk‬
  • Lerwick (LSI-Sumburgh)
    ‪44 min drive‬

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Room options

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (sleeps 3)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room (sleeps 3)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room (sleeps 4)

Combined shower/tub, free toiletries, hair dryer, towels

Family Room (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Lerwick

The Queen's Hotel places you next to Bain's Beach and Shetland Museum. The 28 rooms at this 3-star hotel include electric kettles and TVs.

What's nearby

  • Shetland Museum - 3 min walk - 0.2 miles
  • Lerwick Town Hall - 6 min walk - 0.4 miles
  • Fort Charlotte - 6 min walk - 0.4 miles
  • Coastal Walk to the Knab - 7 min walk - 0.4 miles
  • Up-Helly-Aa Exhibition - 10 min walk - 0.6 miles

Getting around

  • Lerwick (LSI-Sumburgh) - 41 min drive

Restaurants

  • ‪Fjara Cafe Bar - ‬19 min walk
  • ‪Da Haaf Restaurant - ‬12 min drive
  • ‪Fort Cafe & Take Away - ‬5 min walk
  • ‪The Lounge Bar - ‬2 min walk
  • ‪The Cornerstone - ‬11 min drive

About this property

The Queen's Hotel

Beach hotel in Lerwick with a 24-hour front desk
Guests of The Queen's Hotel have access to free WiFi in public areas. If you plan to drive, free offsite parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Electric kettles, ironing boards, and desks are other standard amenities.

Languages

English, French

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Shetland Hotel

  • Free WiFi
  • Restaurant
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7.8 out of 10, Good, 178 reviews
$230 nightly
The price is $276
May 31 - Jun 1
Total includes taxes and fees
Shetland Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

What's there to see around The Queen's Hotel?

This hotel is located in Lerwick, just steps from Bain's Beach and Shetland Museum, and within a short walk of Lerwick Town Hall. You'll also find Coastal Walk to the Knab and Up-Helly-Aa Exhibition less than a mile away.

How much does it cost to stay at The Queen's Hotel?

As of May 29, 2025, prices found for a 1-night stay for 2 adults at The Queen's Hotel on Jun 8, 2025 start from $241.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Queen's Hotel?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does The Queen's Hotel include a casino at the property?

No, The Queen's Hotel doesn't have a casino.

Is there an indoor pool at The Queen's Hotel?

No, there is no indoor pool at this hotel.

Are there hot tubs at The Queen's Hotel?

No, this hotel doesn't have a spa tub.

Does The Queen's Hotel have a restaurant that serves breakfast?

No, The Queen's Hotel doesn't have a restaurant that serves breakfast.

Will The Queen's Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Queen's Hotel though service animals are welcome.

Are there connecting rooms at The Queen's Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Queen's Hotel?

The closest major airport to The Queen's Hotel is Lerwick (LSI-Sumburgh), which is 26.1 mi away (41 minutes by car).

Are there rooms with balconies that I can book at The Queen's Hotel?

No, at The Queen's Hotel, there aren't any guestrooms that list a balcony.

The Queen's Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 54 reviews
Rating 8 - Good. 22 out of 54 reviews
Rating 6 - Okay. 7 out of 54 reviews
Rating 4 - Poor. 8 out of 54 reviews
Rating 2 - Terrible. 13 out of 54 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.
Stayed 1 night in Dec 2024

2/10 Terrible

Harry, SAN JOSE

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”
Stayed 1 night in Oct 2024

10/10 Excellent

Emma Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend
Stayed 5 nights in Aug 2024

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities
Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Stayed 1 night in Aug 2024

8/10 Good

Maria Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views from our room!
Stayed 2 nights in Aug 2024

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.
Stayed 1 night in Jul 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.
Stayed 1 night in Jun 2024

2/10 Terrible

Gareth

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Adam

Stayed 1 night in Mar 2024

2/10 Terrible

Wilma

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Stayed 4 nights in Nov 2023

8/10 Good

Philip

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Stayed 3 nights in Aug 2023

2/10 Terrible

Erick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
Stayed 4 nights in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
Stayed 1 night in Aug 2023

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Stayed 1 night in Aug 2023

2/10 Terrible

Steve

Stayed 2 nights in Jul 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jean Jacques

Stayed 3 nights in May 2023

8/10 Good

Nicola

Stayed 2 nights in May 2023

8/10 Good

Devon

Liked: Cleanliness, staff & service
The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Decor was tired there was dust on pictures & frames in reception area a smell of dampness & wet root menu was repetitive & bar was only open from 5pm - 10pm no lounge area to meet relatives will not be back
Stayed 2 nights in Jul 2019

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