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Best Western Las Mercedes Leon

3.0 out of 5.0

Recent guest reviews

I cannot say enough about Octavio and his staff's service. After I had checked out and was about to leave the hotel, I discovered that the battery in my car was dead. Octavio's team immediately set about to help us out and despite numerous attempts to jump the battery with increasingly robust cables, there was no success. Finally, Octavio took the battery out of his own car and replaced my battery with his own in order to get the engine started. Once that was done, the original battery was replaced and we were on our way. Thank you so much - your service was above and beyond anything I've experienced before.

Staying here was very comfortable. The room was exactly want we needed since we only stayed to shower and sleep. The staff was amazing. Everything is walking distance from the hotel, the cathedral, restaurants, shops. I would stay here again.

The location is quite central and the front desk personnel were very welcoming, helpful and professional. The other staff (security, breakfast staff, car attendant) provided excellent service and always with smiles. Such hospitality made me ignore the fact that the property is quite average with the rooms accessed through a catwalk (and the only window opening into the catwalk). Also, the bathroom is quite small but clean. Just because of the hospitality, I would stay here again.

Booked this property online, flew into Managua, got in late, drove to Leon approximately two hours and was looking so forward to staying at a decent hotel. Got to the Best Western in Leon and gave the clerk my name and he stated he had no reservation. I had printed copies of my confirmation. He called the hotel manager who was very nice, brought us a beer while he looked into it. Bottom line is the Manager apparently only occasionally checked his email and had not done so for several weeks and never saw our registration. We were turned away even though we had two rooms reserved. They sent us to a nearby hotel which was clearly not the same standard. Manager said he would email me the next day with more information and some options I never received that email. So my warning to travelers is avoid this place until they figure out that booking a room is Hotel101 and find the right people to work there.

A big group of people and I were staying at this hotel for 2 weeks. The staff from janitor to manager are all so caring and they really care about the comfort of the guests. The lobby area is partially open to the outside, so it really feels like a balance of nature and indoors. Great room service daily, they even took care to fold my fold neatly on the neatly made bed, instead of just tossing it onto the side. I cannot express how kind the staff was. Every breakfast, they have a station where they make fresh omelets right in front of you. And there's a cafe right next door, which you can access from inside the hotel as well. Also the plaza of the cathedral is literally a few steps away from the entrance of the hotel. It is a prime location for tourists. When we were there, there was a music, art festival thing going on, so at night we just walked a few steps and enjoyed the dance and music they performed at the plaza. All around, the experience staying here was very comfortable and great.

The reception housekeeping & kitchen staff are wonderful. The hotel is basic in its accommodations but clean & functional. I missed having natural sunlight because rooms face a covered patio. Very good location.

We rolled in after a long day of travel (group of 37) and Don Octavio showed us the type of hospitality that he likely shows his 93 year old grandmother when she visits. We're a school group and the incessant, inevitable whining of teenagers was dealt with in a professional manner. The rooms are cleaned to a high standard the the super efficient air-con keeps you cool in the humid air. Breakfast was served in the semi-open courtyard and featured local favourites along with a few specialties to keep the North Americans happy. I highly recommend making a bacon sandwich, storing it in your bag for a few hours then munching it when you get to the top of the Cathedral (see my other review of the Cathedral). Our 4 night stay was delightful and I would highly recommend this hotel to someone travelling to Central America for the first time as it is a good bridge between worlds.

The hotel is located right next to the central park and the cathedral. You can go out at night and it's very safe, the rooms are clean and comfortable, the only thing I didn´t like is that my room didn´t have a window looking outside. Breakfast is complementary and it's pretty good (Nicaraguan or continental). Service was great, they were super helpful and gave us all the directions we needed. The hotel also lets you use their bikes which is pretty cool!

Wow -- Our mission team --MOST Ministries from Ann Arbor , MI and Immanuel Lutheran, Alpena, MI --- was warmly greeted by this hotel ---all things were taken care of --- rooms and food were great ---security was super

Located right beside the cathedral and felt very safe with security 24/7. Some rooms don't have windows, but not a big deal. Free breakfast was good. There is a big firehall type alarm at 7am, and some people complain about it, but the city is already bustling so just wake up! Front desk very helpful with organizing things as well.

Catedral de León, 50 metros Norte Leon

Hotel highlights

  • Free full breakfast
  • Free parking
  • WiFi in public areas (fees apply)
  • Laundry facilities

Best Western Las Mercedes Leon places you next to Los Heroes y Martires Mausoleum and Cathedral of Leon. The 21 rooms at this 3-star hotel include coffee makers and LCD TVs and guests can enjoy free breakfast. Centrally located in Leon, the hotel is also a short walk from La Perla Casino and Recoleccion Church.


Dining

Start your day off right with a free full breakfast.


Rooms

All 21 rooms provide coffee makers, safes, and ironing boards. LCD TVs come with satellite channels. Hair dryers and desks are other standard amenities.


Property features

At Best Western Las Mercedes Leon, guests have access to WiFi in public areas, express check-in, and laundry facilities. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has an ATM.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 204 reviews