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Best Western Las Mercedes Leon

3.0 out of 5.0

Recent guest reviews

First the good stuff:v.cheap;great location on side street from main square;the female lobby staff are lovely and helpful.Bedroom surprisingly well decorated.Now for the bad:I got the infamous windowless room (no window,just poky skylight);room scent-eau de sewage;no safe in the room.;breakfast is barely tolerable with synthetic orange juice.That’s such a shame In a town where tangerines/oranges are sold everywhere.Maybe the other rooms are fine but for me the windowless room is only ok for 1 night or 2 max.After that it could get quite depressing.

I stayed here for a couple of nights when I first arrived in Nicaragua. The location is great. It's very close to the cathedral which makes it easy to find when you are wandering around the city. The room I stayed in also had working air con, fast wifi and a safe which was great. However, as mentioned in some other reviews it was very noisy and I found it hard to sleep. The room I stayed in was right above the eating area and at 5 am I was woken up by the staff getting breakfast ready. Then all day there was a band playing on the street right outside the hotel so I got little rest. The room itself is also just ok - kind of dark and very basic. Again, it's handy for a couple of nights but if I were going back I might try to find something with a bit more character and privacy.

Although the rooms are big some of the essentials are missing: larger desk, no shampoo, a/c remote and safe not working. Worst of all is the breakfast time when the noise is unbearable. Good location . Value ok.

We spent three nights in Leon at the Best Western. Our biggest problem was finding it the first time. I used the GPS in my phone and it lead us down the walking street which we had to back out of. Then after driving around corners and the wrong way down one-way streets to a location that was a few blocks from downtown we abandoned the GPS and went by the address on our booking of "50 meters North of the cathedral" After circling like vultures for a while I pulled over to ask at the Pizza Hut and they told me it was just in front of where I parked, just beyond the fence blocking the road. So I walked up and asked where I could park, they told me the parking lot was just around the corner. I drove ahead and saw a Very narrow entrance and decided that we couldn't fit the car through that small opening and there must be another entrance. Once again we circled like vultures before realizing that we needed to find a way to fit down the small alley. Well with a bit of back and forth we fit through and were able to get to their parking lot. The check on service was great and we were shown to our room overlooking the dining area. The room was nice and had both hot and cold running water, a luxury in Nica. We had breakfast each day which is a bit sparse but they will make you an omelet to your specs which will fill you up for your day ahead. I had the girl at the front counter spend some time booking me a ferry to Ometepe and although it was a lot of work for both of us she went well beyond her call of duty. The service is way above average, as is the location. It was so nice being able to walk out our front door and be at the center of the city within 30 seconds. There is shopping, restaurants and attractions all within a very short walk. We did have one other problem with this hotel. One night just before bed we were watching TV and my wife heard "a smoke detector with a low battery beeping" I told her it was a cricket but she insisted I go down and have them fix the problem. As I walked by the fireplace in the courtyard I could tell for sure it was a cricket. I asked the girl on the counter if she could "turn the cricket off" but she told me that was beyond her control so I went back to the room. Luckily she was able to figure out how to turn the cricket off by the time we were ready to go to sleep. If you are going to be staying in Leon I would highly recommend this hotel. The location can't be beat and the service is fantastic.

This is a good hotel to stay at if your flight gets in late, or leaves early in the am. Staff are super helpful Room, beds are comfortable good breakfast is included Ensure that you do not get a room near the smoking area - I think its room 38 - super noisy and smells of smoke

This is an excellent location, as literally, out the door you are by the largest cathedral in Central America. Centrally located near the market, coffee shops, and bars, this is the best thing! There is free WiFi and breakfast (beans, eggs, some fruit). The staff were as friendly as anywhere. The only thing is that we didn't get washcloths or small towels in our room. Also, the shower head (room 18) was a little whacky. The room was clean. There was a safe, and again, the price was right. Definitely good for a night or two.

I cannot say enough about Octavio and his staff's service. After I had checked out and was about to leave the hotel, I discovered that the battery in my car was dead. Octavio's team immediately set about to help us out and despite numerous attempts to jump the battery with increasingly robust cables, there was no success. Finally, Octavio took the battery out of his own car and replaced my battery with his own in order to get the engine started. Once that was done, the original battery was replaced and we were on our way. Thank you so much - your service was above and beyond anything I've experienced before.

Staying here was very comfortable. The room was exactly want we needed since we only stayed to shower and sleep. The staff was amazing. Everything is walking distance from the hotel, the cathedral, restaurants, shops. I would stay here again.

The location is quite central and the front desk personnel were very welcoming, helpful and professional. The other staff (security, breakfast staff, car attendant) provided excellent service and always with smiles. Such hospitality made me ignore the fact that the property is quite average with the rooms accessed through a catwalk (and the only window opening into the catwalk). Also, the bathroom is quite small but clean. Just because of the hospitality, I would stay here again.

Booked this property online, flew into Managua, got in late, drove to Leon approximately two hours and was looking so forward to staying at a decent hotel. Got to the Best Western in Leon and gave the clerk my name and he stated he had no reservation. I had printed copies of my confirmation. He called the hotel manager who was very nice, brought us a beer while he looked into it. Bottom line is the Manager apparently only occasionally checked his email and had not done so for several weeks and never saw our registration. We were turned away even though we had two rooms reserved. They sent us to a nearby hotel which was clearly not the same standard. Manager said he would email me the next day with more information and some options I never received that email. So my warning to travelers is avoid this place until they figure out that booking a room is Hotel101 and find the right people to work there.

Catedral de León, 50 metros Norte Leon

Hotel highlights

  • Free full breakfast
  • Free parking
  • WiFi in public areas (fees apply)
  • Laundry facilities

Best Western Las Mercedes Leon places you next to Los Heroes y Martires Mausoleum and Cathedral of Leon. The 21 rooms at this 3-star hotel include coffee makers and LCD TVs and guests can enjoy free breakfast. Centrally located in Leon, the hotel is also a short walk from La Perla Casino and Recoleccion Church.


Dining

Start your day off right with a free full breakfast.


Rooms

All 21 rooms provide coffee makers, safes, and ironing boards. LCD TVs come with satellite channels. Hair dryers and desks are other standard amenities.


Property features

At Best Western Las Mercedes Leon, guests have access to WiFi in public areas, express check-in, and laundry facilities. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has an ATM.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 215 reviews