The room was rundown and had cockroaches. It had a urine smell to it.
The property was acceptable. The customer service was absolutely horrific. It took me 4 hours too long to leave and find a better place. 'Jerome' should not be at the front desk with such an impatient, rude, unprofessional, obnoxious attitude. There should be customer service training and front desk monitoring. The detailed list is too long. I witnessed 3 others having problems the same day. 2 of them checked out, the other just left. I was told he "didn't have to give me a room at all"! That's when I should've accepted the loss of funds -and left. Thank goodness i was able to find a close alternative. After 20 hotel reviews, this was my worst experience EVER!! Even at the lowest rate, I'd never go back. I recommend any hard working individual to find other accommodations.
Kitchenette was awesome. A peaceful environment. Poor house keeping job.
Staff helpful. Building dark and landscaping not maintenanced. Not safe.
Very poor room keeping my room was full of roaches. Lots of drug dealing. Fire alarm was covered with a towel signs of meth cooking in my room also dirty syringes I found in cabinets also I had to buy a blow up bed due to bedbugs in the bed at facility
It was a horrible stay. The room was roach infested. Wholes in the walls. Cookin burners dodnt work properly.
Dead roach in window sill. Very dingy “motel” vibes... nothing like I expected.
The beds were weird like they came from a fold out couch.
Do not stay at this hotel!! Roaches everywhere and when I asked for a refund because i was not gonna stay with roaches they guy acted like he wont surprised! Never have i seen something so nasty!!
I have been requesting a refund and I would like someone to call me regarding the matter please
My wife and children were never even able to check into the hotel. They had to sleep in a van in the parking lot. I'm currently fighting the hotel to get my money back. They are refusing to refund me
I was very disappointed in the staff. Not friendly at all and the lady that checked us in and checked us out really needs some customer service skills!!!! Will not stay there again!!!
Well I hate to give a bad review but I do. Its 1 30 am sharing the room with some odd odor and fruit flies. Fun. Luckily the gas station here had odor trees. No amenities at all. Except bugs. Even the phone is just for show. Make sure you have a cell phone and everything youd need to sleep. They have none.
Rooms were brand new and recently rentivated. Nicely tucked away from road noise and very nicely done. My biggest issue is that I booked the room on Orbitz only to arrive and be met with a lease contract even though I was staying for 1 night and then I was informed there was a required additional security deposit. If your going to list your place on Orbitz as a hotel then act like a hotel...not like an apartment!
blood stain on sheets. bath room is not clean at all.
They told me to check the room before paying. Floor unswept, sheets wrinkled. Had to filll form that waived my right to get a refund. After occupying it, I discovered the cockroaches. Management took 2 days to replace smoke alarm battery. I've stayed in worst hotels, but they were all in the Third World.
room had 2 double beds instead of full. Clean, but sparse furnishings and amenities
HomeTowne Studios by Red Roof Atlanta - Lawrenceville places you within a mile (2 km) of Gwinnett Hospital System and Gwinnett Historic Courthouse. This 118-room hotel welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.
The 118 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls and desks are other standard amenities. Housekeeping is available on request.
Guests staying at HomeTowne Studios by Red Roof Atlanta - Lawrenceville enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is included with your stay. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
The room was rundown and had cockroaches. It had a urine smell to it.
The property was acceptable. The customer service was absolutely horrific. It took me 4 hours too long to leave and find a better place. 'Jerome' should not be at the front desk with such an impatient, rude, unprofessional, obnoxious attitude. There should be customer service training and front desk monitoring. The detailed list is too long. I witnessed 3 others having problems the same day. 2 of them checked out, the other just left. I was told he "didn't have to give me a room at all"! That's when I should've accepted the loss of funds -and left. Thank goodness i was able to find a close alternative. After 20 hotel reviews, this was my worst experience EVER!! Even at the lowest rate, I'd never go back. I recommend any hard working individual to find other accommodations.
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.
Kitchenette was awesome. A peaceful environment. Poor house keeping job.
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.
Staff helpful. Building dark and landscaping not maintenanced. Not safe.
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay.
Very poor room keeping my room was full of roaches. Lots of drug dealing. Fire alarm was covered with a towel signs of meth cooking in my room also dirty syringes I found in cabinets also I had to buy a blow up bed due to bedbugs in the bed at facility
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our staff and will be used as a training opportunity.
It was a horrible stay. The room was roach infested. Wholes in the walls. Cookin burners dodnt work properly.
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.
Dead roach in window sill. Very dingy “motel” vibes... nothing like I expected.
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our staff and will be used as a training opportunity.
The beds were weird like they came from a fold out couch.
Sorry for the inconvenience.
Do not stay at this hotel!! Roaches everywhere and when I asked for a refund because i was not gonna stay with roaches they guy acted like he wont surprised! Never have i seen something so nasty!!
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.
thanks
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.