I had a phenomenal experience at the Cromwell in September 2024, which led me to choose it again. Regrettably, my recent stay for my brother's 40th birthday and New Year's celebration was a nightmare , a 360-degree decline. Upon arrival, the check-in staff were unfriendly and uninformed, and I incurred additional fees without prior notification, significantly which caused me to have little to none spending money . Additionally, my friend encountered issues with the bathroom door which resulted to the door failing on her, housekeeping reused the same bed linen, the shower drain was clogged, and I discovered a suspicious white powdery substance(drugs) while searching for the TV remote. The Cromwell has deteriorated substantially, and I would not recommend it, rating it 0/10.