Napa Mermaid Hotel & Suites4.0 out of 5.0
Recent guest reviews
My husband and I stayed here for a few nights in June as we were attending a wedding in Protaras and this was also a mini moon after our own wedding in Cyprus in April. On arrival we were upgraded to the bungalows which was a lovely surprise. The rooms are excellent and the whole hotel is great. We were staying on a bed and breakfast basis and their was ample of choice , even for late risers like ourselves. Never a shortage of sunbeds around the pool. The hotel bar was reasonably priced and did great cocktails. The location was perfect for us, just a short walk into the lively town or a cab ride into the local villages for amazing Meze. The reception staff were very informative and have great recommendations for restaurants. This is a quiet hotel which was perfect for us on this occasion. It’s more for couples seeking a chilled getaway than large groups of people or families. Would highly recommend and will definitely be going back.
My husband gave me a massage and facial at this spa as a gift. I'd never visited this spa before and I was so impressed by the friendliness of the staff and how PERFECT the whole experience was! the massage was very relaxing and the therapist took special care where I have a sports injury. the facial was done with lots of care and had multiple stages involving cooling and warming elements. after the treatment I was sent to sit in a quiet area and offered a detox drink as well as water. the therapist didn't rush me to leave and asked if she could bring me anything else even though technically my time was up. :) I will definitely visit this spa again. there is a hair salon as well and there was a girl having her hair styled and it looked GREAT! I think when people do a good job and customer service is excellent it should be acknowledged. I 100% recommend this spa and will be giving my friends treatments here for their Christmas gifts!
We stayed in one of the pool side bungalows. I think they are a bit of a gimmick as you have no access from the front to the pool. You have to walk around from the back of the bungalows. Also you do feel that your in full view of people seated around the pool. The bathroom has a huge window that looks into the rest of the room whilst your in the bathroom! You can actually see people outside from inside your bathroom... Which is unusual to say the least. You do have the option of a blind which can be pulled down to obscure the view. But overall the Napa Mermaid is a lovely hotel, very clean, helpful staff, modern design. Ideally located for all Ayia Napa has to offer.
We have stayed at this lovely hotel many times and we always had a very nice and relaxing summer vacation. Choosing either the junior suit or the bungalow can only add to the experience. Hotel staff is really nice and always willing to help. This hotel has all the usual facilities but what i really like is the new design of the indoor swimming pool and the bar restaurant facing the sea. I would definitely recommend this HOTEL. Every time i choose to go to Ayia Napa i choose Napa Mermaid.
I have been here once on a business trip and once for business and pleasure. Both times very impressive. Especially the styling of the reception/ lounge very well done. The restaurant buffet evening dinner was exceptional and Evert evening( I can say that as I’m a frequent traveler ) Bar/ lounge with most of the time live music was great. Last but not least the staff, represented by Christos Luca, is very remarkable. Personal attention and frequent questions asked about our stay, is hotel management at its highest level. This is a high performing class hotel with a very good price/ quality balance. Eibergen, The Netherlands Jos
Well what can I say , another wonderful holiday at this hotel .i have stayed at Dubai in 7 star hotels but this place is the the best place to stay , clean best food in Ayai Napa , great staff always helpful . Rooms clean and maids can't do enough for you , if you are thinking of booking do it now as we booked before we even got there for next yr as the hotel is so popular and gets booked up fast don't miss out you will love it
Having stayed at the Napa mermaid numerous times before and being very much in love with Cyprus, we decided to liaise with the hotel in regards to having our wedding there... with the help of Maria, this was made possible and she went above and beyond to help us plan our dream wedding. I have to say the Napa mermaid is an amazing place to stay, it is immaculate, superbly managed with truly wonderful staff that go out of their way to make your stay perfect and never fails to please. The food is exceptional offering a huge variety on the breakfast and evening meal and the lunches on offer taste sublime. We stayed for 2 weeks and were upgraded to the junior suite, we were treated to an amazing champagne breakfast and candlelit dinner for two plus lots of little thoughtful extras along the way and even beautiful wedding presents. Our room looked stunning as it was candlelit with rose petals for our wedding, a surprise to us both. The wedding day it's self was just dreamy from decoration to food to the staff that made it so amazing. Every single member of staff is what makes this place what it is, without them it wouldn't be the same. Every year we have been back and seen the same faces and this shows in the hospitality provided as they are clearly so happy in their work. Maria you planned our dream wedding and we couldn't be more grateful, nothing was too much trouble. Ladies in housekeeping, We loved seeing your smiley faces everyday. Antonis, Millie still calls you 'her friend' so I need say no more other than she misses her slush drink, evangelos - you spoilt Millie with roses made from napkins and she treasures the memories... George - well you really do have the biggest heart and along with the bond you formed with Millie, we love you and thank you so much for everything you have done for us. Glamorous Ladies on reception, everyday we chatted and you always had time for us so thank you. Augusta - my wedding nails were absolutely amazing and all the girls in the salon are fabulous. I could go on to say something about everyone but it would take too long. You get the point though, each and everyone of you is amazing! Thank you so so much for being so wonderful. We will see you again next year no doubt :-) Laura, steven and Millie (The bride and groom)
Another fantastic & perfect stay at this beautiful hotel. Stayed in The Grande Suite, a 2 bedroom self contained room which meets our every whim. The cleanliness is outstanding as is every other aspect of this hotel. Every member of staff goes the extra mile and it is very much appreciated. I cannot find a single complaint about this beautiful hotel and look forward to my next stay early next year.
I had a standard room with both a view to the pool and ocean, very nice ! everything was pretty much new and in good order. Aircon was a lifesaver for me :) quiet rooms, no noise from neighbors. If the balcony had been just a bit bigger, it was all perfect.. it was so small that I could hardly stretch my legs unless sitting sideways, but that is the only negative I can think of ! The staff was very good, kind and professional. Really great service all around, but I have to emphasize the crew at the bar :) Even had a small chat with the Manager one day. I only had breakfast at the hotel, but the buffet had virtually everything you might want, even Soymilk, but not yet the more exotic "dairy" products.. Bacon isn't done crisp as standard, but you can ask the cook to make it for you. I didn't try the restaurant for lunch or dinner, but word was that it is quite good. City center is really close by and no problem to take a walk there. Smaller shopping needs are also within waling distance. Beautiful beach just 100 meters away across the road. 4,5 stars is spot on. You truly get what you pay for.
Great hotel just across the road from the beach. Out of downtown so it is quiet. Terrific staff. A great breakfast with lots of selections including eggs and hot selections. Room wasn't huge but comfortable. Very reasonably price. Great bar and pool area. If I go back to Ayia Napa I would stay here again.
- Close to Ayia Napa Monastery
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
Napa Mermaid Hotel & Suites is a short distance from popular attractions such as Ayia Napa Sculpture Park and Agios Epifanios Church. This 4-star hotel has 150 guestrooms and offers conveniences like free breakfast, a full-service spa, and an indoor pool. Love Bridge and THALASSA Municipal Museum are also within a short walk.
Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Napa Mermaid Hotel & Suites's 150 rooms are air-conditioned and provide furnished balconies, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and desks.
Guests of Napa Mermaid Hotel & Suites enjoy a full-service spa, an indoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 55.00 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 1524 reviews