Napa Mermaid Hotel & Suites

4.0 star property
Suburban hotel with 2 restaurants and a full-service spa
VIP Access

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Photo gallery for Napa Mermaid Hotel & Suites

Indoor pool, outdoor pool, open 9:30 AM to 6:30 PM, pool umbrellas
Junior Room, Sea View | Living area
2 bars/lounges, poolside bar
Front of property - evening/night
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
45 Kryou Nerou, Ayia Napa, 05344
  • Ayia Napa Sculpture Park
    ‪3 min walk‬
  • Love Bridge
    ‪7 min walk‬
  • Fig Tree Bay
    ‪12 min drive‬
  • Larnaca (LCA-Larnaca Intl.)
    ‪49 min drive‬
VIP Access
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Room options

Standard Room, Sea View

8.8 out of 10
Excellent
(5 reviews)
  • 205 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room, Partial Sea View

9.0 out of 10
Wonderful
(6 reviews)
  • 237 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Grand Suite, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 883 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Executive Room, Pool View

  • 334 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite with outdoor Hot Tub

  • 452 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Double or Twin Room, Partial Sea View

8.8 out of 10
Excellent
(9 reviews)
  • 205 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Room, Sea View

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Ayia Napa

Located in Ayia Napa City Center, Napa Mermaid Hotel & Suites is within a 5-minute walk of Glyki Nero Beach and within 15 minutes of other popular attractions like Ayia Napa Sculpture Park. This 4-star hotel has 150 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.

What's nearby

  • Ayia Napa Sculpture Park - 3 min walk - 0.2 miles
  • Love Bridge - 7 min walk - 0.4 miles
  • Grecian Bay Beach - 8 min walk - 0.5 miles
  • Ayia Napa Monastery - 17 min walk - 0.9 miles
  • Fig Tree Bay - 12 min drive - 6.5 miles

Getting around

  • Larnaca Intl. Airport (LCA) - 43 min drive

Restaurants

  • ‪Vassos (Psarolimano) Fish Tavern - ‬18 min walk
  • ‪Kaliva On The Beach - ‬14 min walk
  • ‪Sesoula Kalamaki - ‬17 min walk
  • ‪Jello - ‬17 min walk
  • ‪Ocean Basket - ‬16 min walk

About this property

Napa Mermaid Hotel & Suites

Suburban hotel with 2 restaurants and a full-service spa
At Napa Mermaid Hotel & Suites, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for EUR 70.00 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, safes, and phones.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 15 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, German, Greek, Italian, Polish, Russian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elia Taste & More
  • Flavors Restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Handrails in stairways (35 inches high)
  • Magnifying mirror
  • Portable shower seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 45.00

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Cribs/infant beds are available for EUR 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 70.00 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 45.00 (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:30 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mermaid Napa
Hotel Napa Mermaid
Mermaid Napa
Mermaid Napa Hotel
Napa Mermaid
Napa Mermaid Hotel
Napa Mermaid Hotel Ayia Napa
Napa Mermaid Ayia Napa
Napa Mermaid Hotel Suites
Napa Mermaid & Suites
Napa Mermaid Hotel & Suites Hotel
Napa Mermaid Hotel & Suites Ayia Napa
Napa Mermaid Hotel & Suites Hotel Ayia Napa

Frequently asked questions

Is a free cancellation option available at Napa Mermaid Hotel & Suites?

Napa Mermaid Hotel & Suites provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do close to Napa Mermaid Hotel & Suites?

This hotel is situated in Ayia Napa City Center, just steps from Glyki Nero Beach, and within a 10-minute walk of Love Bridge and Ayia Napa Sculpture Park. You'll also find Nissi Beach and Konnos Bay Beach within a short drive.

Is parking available on site at Napa Mermaid Hotel & Suites?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Is there a spa at Napa Mermaid Hotel & Suites?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, aromatherapy, and body wraps.

Does Napa Mermaid Hotel & Suites feature a casino at the property?

No, Napa Mermaid Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Napa Mermaid Hotel & Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have pool access between 9:30 AM and 6:30 PM.

What will couples enjoy most about a stay at Napa Mermaid Hotel & Suites?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Are there hot tubs at Napa Mermaid Hotel & Suites?

Yes, this hotel has a spa tub.

Does Napa Mermaid Hotel & Suites have a restaurant that serves breakfast?

Yes, Napa Mermaid Hotel & Suites has 2 restaurants, and serves free buffet breakfast each morning.

Will Napa Mermaid Hotel & Suites allow pets to stay free of charge?

No, pets aren't allowed at Napa Mermaid Hotel & Suites.

Does Napa Mermaid Hotel & Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Napa Mermaid Hotel & Suites?

The closest major airport to Napa Mermaid Hotel & Suites is Larnaca Intl. Airport (LCA), which is about 23.1 mi away.

Are there rooms with balconies at Napa Mermaid Hotel & Suites?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio where guests can enjoy sea or pool views.

Does Napa Mermaid Hotel & Suites have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Napa Mermaid Hotel & Suites.

Napa Mermaid Hotel & Suites Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 392 out of 589 reviews
Rating 8 - Good. 160 out of 589 reviews
Rating 6 - Okay. 25 out of 589 reviews
Rating 4 - Poor. 9 out of 589 reviews
Rating 2 - Terrible. 3 out of 589 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Loraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here five times and will no doubt stay again. Wonderful hotel, set on the edge of Ayia Napa, just a hop from a beautiful beach and stunning coastline, and a short drive from Cape Gkreko and the Protaras area. The staff are second to none, from reception to restaurant to housekeeping. Excellent buffet breakfast and themed dinners. However, vegetarian options are limited, but they are very happy to prepare something special to order. Love love love this hotel.
Stayed 10 nights in Nov 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the Mermaid, it has good facilities, great breakfast, lovely pool and a well equipped gym. The restaurant has live music each night which was excellent. Definitely stay again
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice modern stylish hotel.
Stayed 11 nights in Oct 2024

10/10 Excellent

Leif

Traveled with family

Family Olsson Saltsjöbaden

We are her to get some sun, and we did. Location next to Grecian Bay is great, a nice a cosy common beach with very clear water and possibility to jump from the cliffs. Hotel service was excellent, very friendly and service minded. Gym and spa also great as well as the padel court. We used these facilities frequently. Breakfast great. Really not much to complain about, maybe the big road between hotel and the beach, but diffucult to do anything about. Highly recommended.
Stayed 7 nights in Oct 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relatively small but classy establishment. The staff were absolutely charming and wonderful down to the last person. There is a very good gym for both cardio and weight training. I used the spa for a facial and massage and the staff were wonderful and provided a really top notch experience. A very very extensive buffet breakfast, though it is the same options every day, and there are 2 restaurants for dinner, with lots of very high end fine dining options within a short distance. I found my whole experience there relaxing and pleasant.
Stayed 6 nights in Oct 2024

6/10 Okay

Abdelkader

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Niclas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect holiday

We stayed in the grand suite and it was great. The staff is so helpful. The beach by the hotel is really good.
Stayed 7 nights in Sep 2024

10/10 Excellent

dawid

Stayed 3 nights in Sep 2024

2/10 Terrible

Nir

Stayed 1 night in Sep 2024

10/10 Excellent

Paulo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in front of the beach
Stayed 8 nights in Aug 2024

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really clean and comfortable. Rooms were cleaned properly everyday, environment was clean and beautiful. Also the pool area was nice. Breakfast was fresh and there was alot of choices. Also it was nice you could ask the chef make an omelette etc. Staff was very helpful. Helped us rent an atv and got us taxi to the airport. I would recommend this hotel if you visit Agia Napa.
Stayed 7 nights in Aug 2024

6/10 Okay

Simon

Stayed 14 nights in Jul 2024

10/10 Excellent

Sean

Stayed 7 nights in Jul 2024

8/10 Good

Rasads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average hotel

Enjoyed the free parking and close proximity to beach and restaurants/ bars but not close enough to hear the noise from clubs/pubs. Breakfast is not dairy-free friendly - had to go and ask for a plant milk each breakfast; no tofu for breakfast. If you eat meat, milk and dairy then the breakfast should be fine. If you are vegan, look for elsewhere. Rooms are not sound-proof. Your neighbours will hear you and you will hear them, especially at night. Swimming pool was ok but had quite a bit sand on the bottom of it. Nice cocktails in the hotel bar. To summarise - between 3 and 4 star hotels. Compared to 4 star hotels in Canary Islands this is a 3 star hotel.
Stayed 9 nights in Jun 2024

10/10 Excellent

Argyrios

Liked: Cleanliness, staff & service, property conditions & facilities
hi
Stayed 3 nights in Jun 2024

10/10 Excellent

Eytan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrzej

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goof Place to Stay

Very convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Stayed 4 nights in Nov 2023

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

deborah

Traveled with group
Disliked: Amenities
The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board. Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean. The men by the pool bar if you don’t leave a tip they don’t smile. The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite. This is not a four star hotel.
Stayed 9 nights in Sep 2023

10/10 Excellent

Hideyuki

Stayed 4 nights in Sep 2023

2/10 Terrible

Velissarios

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023