BelleVue Aquarius3.0 out of 5.0
Recent guest reviews
Excellent value for money. Location could not be better. Excellent live entertainment close bye. Food good and variable choice. Staff friendly and helpful. Have been on holiday here on three occassions, never been dissappointed.
Arrived mid-day and was told our room would not be ready until 1500hrs. Previous occupants have to be out by mid-day so unsure why there was such a long delay. At 1445hrs we were given the key to room 119 which turned out to be a 'shed with a couple of beds'. The ceiling fans did not work, it was 35 degrees, and the safe door was falling off to mention a few things. After expressing my disappointment to the gentleman on reception he promptly moved us to room 103, a ground level apartment that was a palace compared to the previous allocation. We upgraded to HB with Pepe and found the restaurant food and service up to its usual good standard. Perhaps though, the food could do with a little less time cooking. Natalya with her beautiful smile and Seve with his lovely sense of humour along with the rest of the attentive pleasant staff made meal times enjoyable. Normally when we stay here, the rooms are cleaned and the towels and bed linen are cleaned/changed on a regular basis. However this was not the case this time. It would appear some savings have been made in this department! Overall, our stay was relaxing and pleasant and the staff went a long way to making that so.
Apartment was clean but the fan made loud noise and couldnt sleep, windows are too big to open at night and bangs, I asked for a desk fan and they said I had to rent it and that even wasn't available. So I had trouble sleeping as there was no aircon and fan was too loud to turn on so was very hot. They didnt seem to care. Cleaner came in our apartment and started texting, the job should take them 5 mins as they only empty the bins and change bedding took them 15 mins. Oh and they wake you up at 9am sometimes. Upstairs apartments doors are not very secure, TV doesnt work properly and you have to pay for English channels and for remote you have to give deposit of 15 euros. Wifi is not free either. Beds are very old but comfortable enough. P.S. Pool is too deep for someone who cant swim and closes at 6pm
My stay at this hotel was enjoyable but in a very odd sort of way as I found I was in two minds about my opinion on the hotel. Benefits Friendly staff Good value for money All Inclusive food and drink variety good Rooms with kettle, fridge, pans and cutlery Cons Cannot stand in pool unless on tip toes and I'm 5 ft 6 Small Pool and Sunbathing area Additional Wifi and safe add on fees Cleaners forgetting to change the sheets All the chairs in the hotel are falling apart But overall the experience was good as the pros mainly outweighed the cons it really depends what you want from your holiday.
We visited as a family of 6 spread between 2 apartments. Upon arrival the reception team were friendly and directed us to our apartments, these were helpfully placed next door to each other. The rooms were very humid and there was a ceiling fan in each room, the one in the front room worked well, but the one in the bedroom was not great. The apartment was clean and well maintained. The pool area was very clean, the pool is over 6 foot deep in most areas, my kids can't swim great yet, but just bought loads of inflatables and this was fine. We were all inclusive, the breakfast was very nice, lunch and dinner was edible, but not great. We ended up with chips and salad most days, there was not really anything kiddie in the buffet like chicken nuggets, most dishes were cooked in sauce (even one day there were burgers and these were in sauce!) My kids don't like sauce so some days we struggled a bit. One day there was a big joint of pork and this was lovely, my son ate loads! As per usual in Europe the all inclusive only included certain drinks, all local spirits. All of the staff were very nice and friendly, the animation was very hard working, I can't remember his name! But he was always around, really friendly and tried to involve everybody. The evening entertainment was pretty much what we expected, a couple of nights with outside acts, and the other evenings were quizzes, karaoke, the usual provided by the animation guy. He worked so hard, always seemed to be around. We went down to the port a few times for dinner as this was quite cheap and there was a park in the middle which my son loved. This is only a five minute walk away from the hotel. The hotel was in a brilliant location, close to the airport, everything was quite basic but it was what we were expecting. We travelled as a group of three adults, a 4 year old, 6 year old and a 14 year old and all of us had a good time and would return.
I'm here now, Was so worried because of the reviews but we're having an amazing time! Every member of staff has been nothing but nice! Everyone's been lovely. Food has been nice Room is nice! Been here 3 days and we've had our room cleaned already. Close to loads of nice restaurants and bars. No problem getting a sun bed. Literally been so great already, party of 6 and has been so good
First of all I would like to say that my experience here was good and I don't know if other people genuinely encountered problems or if they are simply hard to please. Complaining about the colour of the curtains, for example; sort your priorities out! Our room was large, clean and comfortable with everything we needed. Again, you can't CHOOSE to book a holiday knowing there's no air-conditioning - or that you have to pay extra for the WiFi - and complain about it. We overheard loads of British people complain about the food a LOT whilst loading up their plates with chips, while they tripped over their bottom lips but we loved and tried everything that was on offer. Everything was fresh, cooked properly, a nice hot temperature and very tasty. One man complained in a loud voice that he wouldn't serve this food to his dog which was really disappointing to hear. Sad, really. The weather was great, the room was great, the location is really good with everything you need and we found all of the staff friendly and helpful. The only thing I didn't like about this hotel was the miserable guests!!!
Believe all the reviews. We had the misfortune of staying here for three nights and felt like crying. I will give one star purely because of location. Filthy Establishment and customer hating staff. The only good thing is that the place was so bad we went off out every day and discovered two great pubs LA Ruta and Old Town Sports bar, just across the road. The saving grace is that the the staff were friendly and could get decent drinks there. The sports bar had an in-house bookie so we'd great fun. La Ruta had special offers on pizza and beer. Avoid
Where do I start? We arrived to some concrete steps and a rather step slope. We had been lead to believe the hotel was a 4-5 start hotel, but upon entering realised this wasn’t the case it was the lowest of low. The reception area looked like a chip shop and wasn’t visible from the front of the hotel. The reception staff were rude, unhelpful and definitely need some customer service training. When checking in not once was it offered for somebody to take our bags to our room, when walking to our room we had to lug the luggage down a flight of stairs then up two flights of stairs to the room which we had been allocated. When arriving at the room we saw a rather dirty, tatty, old bed sitting right outside the window… VILE. We entered into the room to a damp, unaired, abysmal room. Which looked as though it had been wiped over with a dirty dish cloth!!! In this room we found a cockroach scurrying around the dirty floor. The ceiling fan in the room didn’t work, the outlook on the balcony was just a store cupboard with spares for the whole complex which is not what you want to view from your apartment window. I wouldn’t even expect a rat to be happy in this room. After speaking to the reception staff we were told to go back in the morning and ask to move, which we did. We were moved to a room on the top floor of the hotel and again having to lug the luggage up 84 steps (we counted) to a room which wasn’t much of an improvement but over looked the sea. The new room had sockets missing from the wall, mould on the bathroom ceiling, old furniture, smelt stale, dust everywhere including heavy on the back of the doors. The shower head was broken and falling from the wall. We paid for a safe for 7 days which cost €21 plus a €5 deposit, when trying to use the safe at first it was broken so we informed the reception staff who said leave the key with us we will get it fixed. The safe wasn’t fixed until late that evening which meant we had lost a day of the safe yet they were unable to round us. The dining area was nothing like the photographs which are on the website. The options were very small and unpleasant, there was no choice of deserts and very limited main which was served cold anyway. Felt sorry for the restaurant and bar staff as they were very pleasant and helpful.We only saw the pool being cleaned once, so we took the opportunity to go into the pool after it had been cleaned, we were horrified as clearly someone had been sick in the pool whilst we were in and the pool attendant just came along with a net and scooped it out, no further cleaning was carried out. We didn’t go into the pool again. We couldn’t get out the hotel to go on any trips as the excursion staff were all on strike. This was not the plush hotel that we had been sold.We loved the resort area as there was lots of shops and restaurants which we used every night as the food in the hotel was awful. I can’t believe that a place like this has the audacity to be shown online and we will be taking this further. I would go as far as to say this hotel isn’t even a 1* and even if someone offered to pay me to stay here I most definitely wouldn’t.
This has been the worse place I have ever stayed in First room we were offered was like a dungeon doors falling off presses fan not working and dirty. Pool not clean umbrellas green mould, sun beds, I would not sit onthemn smell of them was unreal. With a few words to the horrible man on the desk we were given a different room which was just ok floor really grubby you would not be walking on it in your bare feet. The lady on the desk however was lovely and helpful. We were due to fly out at 8pm on the last evening so we went to pay 48.00 euro extension on our room and the horrible Man Balgingo told us no but if we had stayed in the broken down dog shed of a room we had first we could have had the extension. Believe me when I say we will never be back there and these apartments should be closed down at least until they are gutted and scrubbed. I love lan
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 1254 reviews