BelleVue Aquarius3.0 out of 5.0
Recent guest reviews
Where do I start I have been going to Lanzarote for 8 years stayed in lots of hotels this one I will not be revisiting 67 steps to our room cockroaches. Kettle was full of bits every time it was booked asked for a new one Tues and let sat and still had no kettle and we were sc they made beds and clean towels every other day it not once swept or washed floors bathroom smelt of sewerage and around the pool no atmosphere at all
Arrived 4 x adults 2 x rooms. On entering the rooms we were very disappointed,They were dark and both facing the back of other buildings. We then noticed how old the rooms were with stained toilets and baths, cigarette stains on the toilet cisterns, paint peeling off walls. Then to top it all we had a few visitors "Cockroaches" in both rooms. But credit where it is due. We complained before unpacking and was given 2 lovely rooms with sea views albeit at the top they were very good. Beware the pool is deep albeit their is a small area sectioned for children. The staff were excellent and friendly, the food was good but sometimes not as hot as we would have liked. Overall our stay was very good. I would certainly revisit as long as i was not in the initial rooms. The view from our room was brilliant.
So I arrived for a short break, on arrival I was told my room wasn't ready, and would have to wait about 2 hours, but don't worry there is a toilet to change (stank of urine) First impression the hotel looks very run down and needs a massive update. I get to my room - very clean but so tired looking and poor. I then find out my bathroom light doesn't work, so I reported it to reception took about 4 hours to get it sorted, so had to wait for my shower before dinner. I booked all inclusive - never done this before and if all hotels are like this with all inclusive food I'll never book again. The food is awful, barely any selection for an evening meal and it just looked inedible. I just had a plate of chips with cheese. Went and got a crepe from down the road. Missed breakfast most mornings - that was awful too. Lunch wasn't any better either, very poor selection of foods on offer. So thought I'd order off the snack menu only to be told it wasn't included with all inclusive. How does that work? I thought this was the purpose of all inclusive. There are also a number of drinks displayed on the bar there are also not included. My toilet was very wobbly and one day I flushed it and all the water came flooding out! Soaked the bathroom. Again I called reception took about an hour to get someone to look, all they did was fiddle with it and left me to clean up my flooded bathroom. Pool is pretty clean but poolside is awful, it's not tiled at all, just dirt and grit on the floor. The lifeguard is a bit of a creep too always staring! I knew this wasn't going to be 5 stars as it was a cheap late deal, but it wasn't worth the money I paid, ended up eating out all the time as the food was so poor. So very disappointed! Certainly won't be coming back here.
Our second visit to this hotel and my review is much the same, you get what you pay for :) Rooms are spacious, clean, dated and a little tired, beds are comfy, clean, new pillows and crisp sheets! Food, variety to suite all! Always a vegetarian dish . Breakfast is my favourite. The waiting staff are eager to please, always pleasant and get your drinks whilst dining. The hotel is situated in an ideal location a 20 min walk to the strip and a gorgeous beach! The strip has lots of bars and places to eat all very reasonable . Supermarkets are close by and there is a fridge with a small freezer compartment. The pool is very deep with no shallow end, buy rings etc before as the local shops know they are in demand and you pay extra for this! Reception staff are particularly accommodating and very helpful :) Forget transfers take a taxi 20 euro max to airport and same price for a mini bus. Reception will book this for you. My older children came with us with their partners and after they got their heads round the slightly dated dining room and building they had a great time and said it was great value for money . I must mention Paqui a lovely waitress who had a smile for the whole week a real credit to the hotel!! A taxi to the strip is 3.75 euro and Ruta 66 is a must, we had a great evening at this 80's themed cocktail bar. So all in all another great holiday! Lots of steps! Evening entertainment lacked but after sunny days out it didn't matter.
This hotel is situated in the old town in Puerto del Carmen. It is perfect, only a few minute walk to all bars, restaurants and harbour. Also only about 5/10 minutes in a taxi to the new town were there are alot more restaurants, bars and clubs open to all hours! And ofcourse the beach. The hotel itself is lovely, the pool is a great size and plenty of sunbeds so you will never be left short. Our room was along the bottom 115, it was a bit dated but you get what you pay for, we didn't mind the apartment was a great size and had everything we needed for self catering. The only disadvantage is there is no proper aircon, there is 2 fans but you wouldn't even know they were on and if you are a your girl like me trying to do hair and makeup In 30 degree heat it is a nightmare! But apart from that it was a great holiday, great place to stay and I would definately return!
This place is very poor, as many reviews have stated, the rooms are outdated, one of the receptionists - Benaglio I think his name is was extremely rude, we had money taken from our room which we reported and nothing was really done about it. The plus points would be location and one of the other receptionists - Andy who was a very nice man.
The complex is in a good location, near to bars and restaurants and the harbour. The rooms are slightly dated but have everything in that you would need and lovely views. We went on an all inclusive basis, having done so last November when the food was very good. Sadly, this time the food was awful! A poor selection of dry overcooked pork and fish daily, sloppy tasteless rice and terrible pasta dishes that looked as if there were tomatoes in but tasted nothing like it. The strength of this apartment complex is definitely the staff, they are a credit to the complex - each and every one pleasant, helpful and very welcoming. I would not return here again as the pool is very deep with no shallow area except the children's pool. I could not stand up in it, and due to illness I can no longer swim, so I spent my time on a swim ring floating on the surface instead of actually being in the water where I could have practiced swimming and moving my arms.
+ The apartment complex is in a great location. It is about a 20 minute walk to the strip where all the local bars, restaurants and shops can be found. + I was in room 606 and the views from the balcony on the top floor are amazing. I enjoyed chilling out there after the day. The apartments are spacious and are clean inside. The bathroom has a shower/bath and there is a kitchenette area with cupboards containing essentials like cutlery. + The majority of the staff are friendly and will get to know you during your stay. The housekeeping staff greet you with a smile and everyone works diligently and will do their best to help. + The pool area is great and there is a lovely poolside bar where you can get a drink or snacks. There are plenty of sun loungers and the only downside is that most of the surface surrounding the area is gravel, so it is advisable to bring sandals to the pool side. - There is no elevator access and there are a lot of steps so if mobility is an issue it would be recommended to request to stay at the bottom floor. I didn't mind the steps though. - The apartments are outdated and could do with a facelift and renovation. When I went to turn on the ceiling fan the fuse box sparked up and caused a power cut. However when I mentioned it to reception it was resolved quickly. I checked in late in the afternoon as well. The sliding door in the apartment to the balcony was not secure and only used a bolt lock. - I am not a frequent traveller and was slightly nervous on check in. The person I dealt with was a bit abrupt wasn't very accomodating. It could have been a bad day for them so I won't criticise too harshly. I cannot comment on the food as I was self catering. Overall I would stay here again. If the place was renovated it has the potential to be even better. :)
Usually I stay elsewhere in Puerto del Carmen, but the prices have shot up so we begged Thomson to find us a cheap deal in Lanza. They did, by booking through monarch. I read the reviews on trip advisor and began to regret booking.... was wishing I'd saved a little bit longer and found somewhere with better reviews. Anyway we arrived at bellevue aquarius around 8pm and were given a key and directions to our room. Whilst our hands were on the desk in reception the guy behind snapped on yellow all inclusive wrist bands and told us to hurry as food finished at 9.30. I was very tired and confused as I didn't think we'd booked all inclusive! We eventually found our room, on the 6th floor up loads of steps (no lift) it was very basic but appeared clean enough. We unpacked and I checked our paperwork. It clearly stated self catering. We trekked back to reception to tell them, the guy cut off our wrist bands abruptly. Next day we realised how bad the pool area was, it isn't tiled! It's concrete and covered in grit and bits of lava from the garden areas. It's impossible to walk to the pool without flipflops on. The sunbeds all had towels on but no people on them. We found 2 sunbeds eventually but as all the empty ones were under the umbrellas we couldn't stay there for long as it was too hot. The lifeguard should be moving these towels and allowing people who are actually there to use the sunbeds in the shade! The walk to the main strip in PDC took around 30 minutes and the hills were awful in the heat. On our last night we were visited by a cockroach crawling on the side of the bed. 😓 if that had happened on the first night I wouldn't have stayed there. The receptionist was very abrupt and unfriendly. The only positive thing I can say is that when our ceiling fan broke maintenance replaced it the same day. This place needs a complete revamp. It has amazing views from the top floors. You have to be physically fit to stay here though. I will definitely go back to Puerto del Carmen but I'll never stay here again.
After reading the reviews I was dreading our stay even looking for somewhere else to go we stayed for 11 nights yes rooms are a little dated but clean and for those who say beds werent changed everyday do u do that at home cos i certainly dont! who goes on holiday to spend time in their room we spent most of our time on our balcony overlooking the fab views as for food good for all inclusive and I am a fussy eater staff are fantastic both bar and restaurant can not do enough and are so friendly contrary to what other reviews say pool great although yes deep but I don't rely on others to watch my children entertainment yes could be a little disappointing as we had a 7 and 10yr old who wanted mini disco which they didn't have, having said that we loved the live music and made our own entertainment. lovely hotel in a fantastic location you want 5 star pay 5 star x will definitely be returning we had a fabulous time and would have stayed a lot longer
- Onsite dining
- Outdoor pool
- WiFi in rooms and public areas (fees apply)
- Laundry facilities
Within a short walk of Fariones Sports Center, BelleVue Aquarius is within a mile (2 km) of Puerto del Carmen Beach. This 167 -room, 3-star resort welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool. Gran Casino de Lanzarote and Lanzarote Golf Resort are also close to this Tias resort.
This resort serves as home to a bar, along with a buffet restaurant that specializes in international cuisine. Start your day off with breakfast, available for a fee.
The 167 rooms feature kitchenettes and balconies. Guests can expect to find WiFi and TVs with satellite channels. Sofa beds, safes, and ironing boards are also standard. Limited housekeeping is available.
Guests of BelleVue Aquarius have access to an outdoor pool, a children's pool, and WiFi in public areas. Free offsite parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a terrace and laundry facilities.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 1213 reviews