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Holiday Inn Lancaster by IHG

4.0 star property
Riverwalk hotel with a full-service spa and a health club

Choose dates to view prices

Photo gallery for Holiday Inn Lancaster by IHG

Spa
Exterior
Garden
Exterior
Daily English breakfast (GBP 16.95 per person)

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Williamson Park
    ‪4 min drive‬
  • Place, Lancaster Castle
    ‪5 min drive‬
  • Place, Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, iron/ironing board, travel crib, free WiFi

Standard Double or Twin Room

8.6 out of 10
Excellent
(41 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel crib, free WiFi

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(20 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(27 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Lancaster

Holiday Inn Lancaster by IHG places you within a mile (2 km) of Lune Aqueduct and The Centre at Halton. This 4-star hotel has 156 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Lune Aqueduct - 10 min walk - 0.6 miles
  • Williamson Park - 4 min drive - 2.5 miles
  • Grand Theater - 4 min drive - 1.8 miles
  • Lancaster Castle - 5 min drive - 2.0 miles
  • Lancaster University - 7 min drive - 5.8 miles

Getting around

  • Bare Lane Station - 8 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Sultan Of Lancaster Experience - ‬2 min drive
  • ‪Quite Simply French - ‬7 min drive
  • ‪The Gregson Centre - ‬5 min drive
  • ‪Holiday Inn Restaurant International - ‬1 min walk

About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with a full-service spa and a health club
At Holiday Inn Lancaster by IHG, guests enjoy a full-service spa, a children's pool, and a gym. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and meeting rooms.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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9.0 out of 10, Wonderful, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15.00 per pet, per night
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Frequently asked questions

Are free cancellation options available at Holiday Inn Lancaster by IHG?

Holiday Inn Lancaster by IHG provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do near Holiday Inn Lancaster by IHG?

This hotel is located in Lancaster within a short 16-minute walk of Lune Aqueduct. You'll also find Williamson Park and Lancaster Castle within a short drive.

Is there parking available at Holiday Inn Lancaster by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Holiday Inn Lancaster by IHG?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Holiday Inn Lancaster by IHG have a casino on the premises?

No, Holiday Inn Lancaster by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Lancaster by IHG?

No, there is no indoor pool at this hotel.

Is Holiday Inn Lancaster by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Holiday Inn Lancaster by IHG?

No, but this hotel does have a steam room.

Does Holiday Inn Lancaster by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Lancaster by IHG serves an English breakfast for a surcharge each morning at Hotel Restaurant.

Does Holiday Inn Lancaster by IHG allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Holiday Inn Lancaster by IHG for a fee of GBP 15.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Holiday Inn Lancaster by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Are there rooms with balconies at Holiday Inn Lancaster by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Lancaster by IHG.

Does Holiday Inn Lancaster by IHG have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Holiday Inn Lancaster by IHG.

Reviews

Holiday Inn Lancaster by IHG Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 372 out of 1001 reviews
Rating 8 - Good. 334 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

Reviews

10/10 Excellent

Emma Dien

Traveled with family
Liked: Amenities, property conditions & facilities
We were really impressed by the food and good menu with lots of choices. The staff were very friendly and helpful. The pool and spa was great although slightly run down. Overall we were very happy with our stay and would absolutely come back
Stayed 1 night in Jul 2025

6/10 Okay

Anurag

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Ok for a short stay. The rooms can be better especially the beds. They are very small. Very difficult to contact staff from room. Despite listing room service, housekeeping etc, none of the contact numbers work from in-room telephone. Front desk didn’t respond to telephone calls and every time we had to go down to get things done. Mixed experience with service. Front desk staff during check-in was friendly but didn’t experience the same with others. Good breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money and great facilities. Clean, good sized room and friendly staff - with onsite parking. Location out of town hence average feedback otherwise excellent.
Stayed 1 night in Jun 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Housekeeping needs attention.

Great location, relaxing bar, spa & restaurant, book housekeeping needs attention. The 2nd floor access was strew with empty glasses & a bottle of bleach at 5.30pm.. Shower area was grubby insidevthe tray & outside. Base of table kn the room was very dusty. The rooftop outside my window was strewn with empty bottles & cans & there was a pair of kids socks under the window. The pool changing area was so wet the floor was slippy. Jacuzzi not working either. Not really up to the standard of Holiday inn hotels and i was disappointed 😔
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The leisure facilities were dated and shabby. There was an open day so it was very busy but no staff to keep on top of the cleaning of the leisure facilities. There seemed to be a party going on on one of the rooms until 2am that was extremely annoying.
Stayed 1 night in Jun 2025

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute for a quick stay. Loads of free parking spaces. Easy check in. Staff really helpful. Rooms clean and bright. We didn’t use the gym, swimming pool or restaurant so can’t comment. Bar had good selection and great staff. 5 mins in taxi to town centre. Overall a very good experience would stay again.
Stayed 1 night in Jun 2025

8/10 Good

Derilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay here for my birthday. Quiet and restful. Food in the restaurant was excellent. Big shout out to Harrison (from the restaurant) who made sure that I was well looked after!
Stayed 4 nights in Jun 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, amenities
Had a free bottle of Prosecco due to us celebrating silver wedding
Stayed 1 night in Jun 2025

6/10 Okay

JASON

Liked: Cleanliness, staff & service, room comfort

Great Location

Stayed 1 night in Jun 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service?

I would not book through hotel.com again, when it goes wrong you don't get any help
Stayed 1 night in Jun 2025

8/10 Good

Gifty M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, amenities
Good location but important to note there is no bus service past the hotel on a Sunday and last one back on other days is at 9.20pm. Taxi wasn't too expensive though Comfortable rooms and we noticed that they were replacing some beds when we were there which is a good sign.
Stayed 3 nights in Jun 2025

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for family wedding in Lancaster, staff were friendly and helpful, well located for wedding
Stayed 2 nights in May 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good but the air conditioning is non existent, it did not cool the room on a hot night despite being in full. It was blowing cold air out, just not enough to cool a hot room. Bed was also very soft.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a lovely 2 night stay here and we're made welcome by the staff from the minute we arrived. The friendly and helpful service in all areas from reception to the restaurant and bar was fantastic and they should all be given praise for making our stay so good. We will definitely be back. 🙂
Stayed 2 nights in Jun 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stay was had by all.

We were travelling to a family wedding and stayed overnight at the Holiday Inn to make it easier to be fresh on the morning. We were made very welcome at reception and ate in the restaurant which was good. The rooms were good and clean. Breakfast was satisfactory.
Stayed 1 night in Jun 2025

6/10 Okay

Diane

Liked: Amenities
Stayed 2 nights in Jun 2025

10/10 Excellent

Magda

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Aaron

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel

Rooms a little dated, bath/shower had mould buildup not the cleanest environment! Facilities were great, breakfast was great too! I would stay here again but would request a the bathrooms to be thoroughly cleaned!
Stayed 2 nights in May 2025

6/10 Okay

John

Business traveler
Stayed 1 night in Jun 2025

10/10 Excellent

John

Business traveler
Liked: Amenities
Great value, friendly helpful staff and breakfast was great
Stayed 1 night in Jun 2025

6/10 Okay

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable for the price we paid
Stayed 2 nights in Jun 2025

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Dale

Disliked: Property conditions & facilities
The hotel is basic and there were problems with the shower hardware in our room. We waited 20 minutes for service for brunch and no one was available. We also didn’t receive a welcome letter with information about our stay. Disappointing.
Stayed 1 night in Jun 2025

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