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Hacienda Puno

3.0 out of 5.0

Recent guest reviews

Recently I booked this hotel for two separate nights - before and after I come back from a trip to Lake Titicaca. The 2nd booking was submitted in error with the current date, instead of August, when we are going. I believe this was computer error and not human error as I had a spreadsheet in front of me with all the dates that I needed. The hotel charged our credit card fully and will not take this payment and apply it to the booking that it should have been. They didn't care about me having booked another night with them. They offered to extend this payment for 3 months, however I am in Canada and my trip is August (what is another two months?)- I will not be in Peru in the next three months. I am disappointed that they do not have any human compassion and will be cancelling my other booking with them. When traveling I am looking for a place that is helpful and compassionate and this was not a good sign.

The hotel is conveniently located near the main square of Puno, I had terrible altitude sickness so I wasn't able to have a good sleep and to eat much but the breakfast looked fine. We also booked our day trip to Uros Islands and Taquile through the hotel and that was really nice. Overall the room was good even if it needed renovation. The problem with the windows is the same of the majority of the hotels we stayed at during our trip: glass is very thin and the noise from the street is a problem. The hotel also has a parking space for free which is located quite far but it is perfect if you have a car.

A Comfortable stay but just a little dated. For the price and the fact that you really only sleep here, its absolutely fine. I had terrible altitude sickness so was not able to eat much but the breakfast looked fine but dinner was not great. We booked our day trip through the hotel and that was really nice. We went to the Uros islands and Taquile where we spent a few hours on a nice hike and lunch before heading back to Puno. The hotel is also really close to a nice pedestrian walkway with restaurants and shopping. The beds were firm and comfortable which is a huge plus.

Very comfortable stay with friendly staff. Good value for money. Rooms are spacious. Good breakfast on the top floor. Service was good and security is good. Street noise can be disturbing. good views from the restaurant.

Loved the location - overlooking the piazza especially during carnivale was just wonderful. Hotel Staff were courteous and helpful including providing information on the best local eateries. We had an excellent stay Puno - thank you "

The location is excellent. Staff were very helpful and friendly at all times. But the room was small and had no outside window - just a window that looked on to the corridor. There is no way you can open your curtains and have all the people traffic look in on your whilst there. The dark brown carpet in the room looked very grubby. There was chipped paint on the outside and internal doors. The bathroom was always cold and you could hear everything from the next door bathroom. Didn't help that the person next door had stomach flu and we heard the gory details of his frequent toilet habits. The dining room is on the top floor with beautiful views of Lake Titicaca. However, we dressed for breakfast with far too many layers on such a sunny day. Because we had no outside window we had no idea of the weather. Good location for the beautiful Cathedral and shops and restaurants. There was an in room safe and hairdryer. But the hairdryer overheated after 30 seconds and despite reporting the problem, there was no response from the hotel. If they removed the carpets and painted the room doors we might go back. But rooms looking on to the square in other hotels are only $5 more. If we returned we'd choose an alternative hotel.

Excellent hotel, with very comfortable clean rooms, The interior is very beautiful - especially the halls and stairways with nice fences. Very rich breakfast served in the upper floor. Kind staff. Good location.

The Good: RoomRates: Single & Double: $90 USD Triple: $110 USD Suite: $160 USD Located near the Historic Center within a short walk to the Cathedral, museums, restaurants, banks, ARMs and stores. Also close to Lake Titicaca. The area is safe and clean for strolling. The rooms are clean and comfortable and the shower has strong hot water for soothing muscles after a day walking the wonderful Peruvian destinations. The Bad: The breakfast is good but not great with the juices not being fresh. I can not speak of other rooms, but the shower area in Room #504 needs some attention. The spots of mildew in the tile grout lines and on the ceiling need to be removed. And the peeling paint above the shower needs repair. The Ugly: No ugly. Considering this is Peru the hotel with a little more attention could be a gem.

Very good reception , staff always ready to help you, large and clean room, fine breakfast . Good location near center and main street. Sweet price for service. You will not disappointed.I am sure you will not regret your choice.

We really enjoyed our stay at the Hacienda Puno. It is a good quality mid-range hotel in a fantastic location right in the city centre just a few minutes away from the main square and the pedestrian street where there are loads of restaurants. The staff were very helpful and professional. To be honest it was a lot better than expected for the price paid. We arrived from Bolivia where quality was much lower for the same price range, in fact it felt like the Ritz after Bolivia! The room and bathroom were very nice - clean, comfortable and everything in good condition. Amenities include toiletries, a safe, hairdryer, desk, wardrobe, phone, WiFi in room and tv with international channels. Towels and bedding were both great. The hot water deserves a special mention - not only was the shower hot every time with good pressure (not something to take for granted!), I was even managed to have a hot bath which was a great way to warm up before bed in these chilly temperatures. There is free parking but not on site. It’s in a secure car park a few blocks away which was fine. Breakfast wasn’t bad - a selection of fresh fruit and juice, bread (and a toaster!), ham, cheese, cereal, scrambled egg, French toast and sausage. The coffee was pretty good. The room was quite chilly even in the daytime when it was warm outside. There was a heater but it didn’t seem to make much difference. We were not cold in bed though due to the heavy bedding. Our only complaint was that it was a bit noisy in the morning. The restaurant is on the 6th floor. Our room was on the 5th floor and there was a quite lot of noise early in the morning when breakfast was being set up. If you are a light sleeper ask for a room on a lower floor. I found the hotel to be excellent value for money considering the quality and price paid ($45 per night on Booking which was less than the hotel’s own website). No issues with the bill and we were able to pay by credit card in either USD or Soles. I would definitely stay there again and recommend to anyone.

Jr. Deustua 297 Puno Puno

Hotel highlights

  • Walking distance to Puno Cathedral
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hacienda Puno places you next to Puno Central Market and Puno Plaza de Armas. This 3-star hotel has 58 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. It's in central Puno and also a short walk from Puno Cathedral and Pine Park.


Dining

Start your day off right with a free buffet breakfast offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Hacienda Puno's 58 air-conditioned rooms provide safes and desks. Guests can expect to find free WiFi and LED TVs with satellite channels. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries.


Property features

Hacienda Puno features free WiFi in public areas, a meeting room, and a business center. There's free parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 549 reviews