Bed bug bites and more bed bug bites. Showed them to the manager and they never called me. No complimentary breakfast as advertised. 3 nights and not once was our room serviced. The manager gave my buddy a hard time for having to wait for me while I was showering so she could leave at 9:00 in the morning on a Sunday. Stayed here because of the reviews and I am highly disappointed.
We drove from the New York City, so arrived after check-in time was over (9pm). I called ahead and let the keeper know about our late arrival. I was told that the room will be open and ready for us. Yes, it was indeed ready: table light was on, electric fireplace heater flickered by its fake charcoal light, ant TV was murmuring something. It really felt like coming home :)
I always enjoy Mountain brook lodge, The hospitality is amazing however, this time around the room wasn't very clean (it is in need of updating) smelled not so nice. They were doing laundry in the early morning whcih was vibrating our room and our neighbors were extremely loud and banging all night and at 5am. Received no room service only asked if I needed anything. If the owner was there im assulomg that wouldve been different.
Al is the ultimate host. Very accommodating and gracious to his guests.
Nice little motor court style motel. A welcome throwback to a bygone era with wood paneling and real door keys. The room was small and simple, clean and cozy. Staff was very welcoming and friendly. The heat struggled a bit to keep up the first night, but to be fair it was below zero and the place is nestled in the shadow of Whiteface Mountain. Additional blankets kept us warm. Mattress was firm, comfortable, memory foam style, perfect for our aching backs! Water pressure and temperature in the bathroom was better than the last 3 NYC hotels I've stayed in. Breakfast was mostly pre-packaged pastries and cereal, although bagels, fruit, and hardboiled eggs were also available. Dinner and drinks across the street at Pourman's was solid. Ask the front desk about discounts! Don't come here expecting a fancy new impersonal hotel and you won't be let down. We didn't get a chance to meet the owners, but they are clearly very personally invested in this property, which is a welcome departure from the big chains. Rates were completely reasonable. I'm already planning on a return trip in warmer weather!
Al was very accommodating and friendly. Hotel room was homey and had some perks...coffee popcorn creamers fire at night
Owners are beyond nice...nice location , pool was.closed pending inspection. Otherwise great stay
Pleased with our stay. Our hosts did everything to make our stay enjoyable. The room was clean and spacious, I would definitely return if we were in the area again.
Stayed here for 2 nights to ski at whiteface. About a 5 minute drive to the slope, 20 minute drive to Lake placid area, and super comfortable memory foam beds! Room was very clean and stocked with fridge, microwave, coffee, hot cocoa, and popcorn. They did provide breakfast but we opted for a hot breakfast at a nearby diner. Would definitely stay here again if we are in the area ;)
The room overall is nice and cute. Definitely great on a budget, and the breakfast was nice.
Would definitely stay here again. Nice lodging, with microwave, frig, breakfast included, pool, hammock, fire pit, kind managers.
Located 1.6 mi (2.6 km) from Santa's Workshop, Mountain Brook Lodge is within a 10-minute drive of other popular attractions like Whiteface Mountain. This 13-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 8 AM to 10:30 AM.
All 13 individually decorated rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with digital channels. Climb into the memory foam bed for a pleasant night's sleep. Free newspapers, free bottled water, and ceiling fans are other standard amenities.
Guests of Mountain Brook Lodge have access to an outdoor pool, a lazy river, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can assist with tours/tickets and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
Bed bug bites and more bed bug bites. Showed them to the manager and they never called me. No complimentary breakfast as advertised. 3 nights and not once was our room serviced. The manager gave my buddy a hard time for having to wait for me while I was showering so she could leave at 9:00 in the morning on a Sunday. Stayed here because of the reviews and I am highly disappointed.
We drove from the New York City, so arrived after check-in time was over (9pm). I called ahead and let the keeper know about our late arrival. I was told that the room will be open and ready for us. Yes, it was indeed ready: table light was on, electric fireplace heater flickered by its fake charcoal light, ant TV was murmuring something. It really felt like coming home :)
What a wonderful review!!!! I wish I knew who to thank. Please call and come back soon!
Thank you for the review. I'm sorry you weren't happy with your stay. If I knew who sent this I would contact you to make amends.
I always enjoy Mountain brook lodge, The hospitality is amazing however, this time around the room wasn't very clean (it is in need of updating) smelled not so nice. They were doing laundry in the early morning whcih was vibrating our room and our neighbors were extremely loud and banging all night and at 5am. Received no room service only asked if I needed anything. If the owner was there im assulomg that wouldve been different.
I'm very sorry about your experience. 99% of our customers enjoy their experience. If you will call me I'll make an adjustment. Thanks.
Al is the ultimate host. Very accommodating and gracious to his guests.
Thank you for the wonderful review! Please hurry back!!
Nice little motor court style motel. A welcome throwback to a bygone era with wood paneling and real door keys. The room was small and simple, clean and cozy. Staff was very welcoming and friendly. The heat struggled a bit to keep up the first night, but to be fair it was below zero and the place is nestled in the shadow of Whiteface Mountain. Additional blankets kept us warm. Mattress was firm, comfortable, memory foam style, perfect for our aching backs! Water pressure and temperature in the bathroom was better than the last 3 NYC hotels I've stayed in. Breakfast was mostly pre-packaged pastries and cereal, although bagels, fruit, and hardboiled eggs were also available. Dinner and drinks across the street at Pourman's was solid. Ask the front desk about discounts! Don't come here expecting a fancy new impersonal hotel and you won't be let down. We didn't get a chance to meet the owners, but they are clearly very personally invested in this property, which is a welcome departure from the big chains. Rates were completely reasonable. I'm already planning on a return trip in warmer weather!
Thank you for the wonderful review!!! It’s been an unusual winter. Thank you for your understanding. I wish I knew who sent this!
Al was very accommodating and friendly. Hotel room was homey and had some perks...coffee popcorn creamers fire at night
Thank you for the nice review!! I wish I knew who wrote it!!! Hopefully you'll tell me how to get to 5 stars!!
Owners are beyond nice...nice location , pool was.closed pending inspection. Otherwise great stay
Thank you for the nice review! The pool is open! Please come back soon!
Pleased with our stay. Our hosts did everything to make our stay enjoyable. The room was clean and spacious, I would definitely return if we were in the area again.
What a nice review! Please call and hurry back soon!
Stayed here for 2 nights to ski at whiteface. About a 5 minute drive to the slope, 20 minute drive to Lake placid area, and super comfortable memory foam beds! Room was very clean and stocked with fridge, microwave, coffee, hot cocoa, and popcorn. They did provide breakfast but we opted for a hot breakfast at a nearby diner. Would definitely stay here again if we are in the area ;)
Thank you for the wonderful review!!! Please call me and hurry back soon. Plenty of snow on the mountain!
Good afternoon. I want to point out a few things to you. I called an exterminator the next day and he found nothing. Why did you wait until the 3rd day to tell someone? When you checked in you were told we had to bring your room a modified breakfast because of Covid. We have prided our selves on the heavier breakfast to include eggs. We can’t do that anymore. You also should have been told about room service. We can’t enter your room any longer. We advised on how to get clean towels in the morning and trash removal. We have had hundreds of customers stay with us during these trying times and they have understood completely. I am sorry about your experience. I’m the owner and you could have called personally at any time!!