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Recent guest reviews

The facilities are dated but clean. The bed was uncomfortable.

Staff was amazing - will be back for sure. Very prompt and helpful.

Excellent facility, great service. Beautiful area. Highly recommend.

The scenery around the property was amazing. The room was clean, nicely decorated. The only thing I didn't like was the mattress was too firm.

Affordable and only 7 mi from downtown Lake Placid, where 2 night minimum hotel stays are the norm it seems. Clean room, friendly staff. Not a fan of the hotel pool smell wafting throughout that they cant really help.

The hotel is across from the Saranac Lake, within walking distance of several restaurants. The room is spacious, with a refrigerator, TV, good wi-fi, and comfortable beds. The bathroom is small but well-equipped, and the shower is great.

Friendly and attentive staff, check in and check out was very fast

Bed reminded me of camping in a tent on the ground and the smell of smoke throughout the first floor and stairwells was ridiculous. Location good though but overall unpleasant overnight.

Completely disappointed with our hotel stay. The beds were so uncomfortable and in need of replacement. Given that is the key to any stay, I would advise to choose another spot to rest your heads! I am talking about how your ear falls asleep within 10 minutes of resting on your side, so you are forced to sleep on your back but start to feel the springs...Even my 11 year old complained of back pain in the morning! The heat system is the type that goes on and off all night and it is loud and disruptive. I turned it off in the middle of the first night as we do like to sleep with it cold, but our family froze. The hotel hallways are cold so you cant get away without some heat in your room if you stay here in the winter. Tub was deeply stained and uninviting. We love to shower daily but just waited for home.. Bathroom sink leaked on the floor. There is no gym facility and breakfast is not included. We ate at the nonattached restaurant in the am, because of the grand reviews. It was inexpensive and a cozy spot with lake views, but the food itself was lacking. They cooked the eggs with a butter substitute, processed cheese.. Service was slow. Expect it to take an hour and don't expect a coffee refill without a few prompts. Even though I showed my room key we were still billed the full amount so pay attention for your 10 percent discount. I think you are better off dining elsewhere. The pool was tiny and not inviting for the over 10 crowd.

Comfortable and warm though cold and rainy outside. We use Best Western when we travel. We have always liked the breakfast feature of The Best Western. We were a bit disappointed that there was no breakfast as part of the daily rate; however, a restaurant in front, McKenzie's was exceptional and open for early morning breakfast and lunch. This hotel was a nice spring board for our daily walks into Saranac Lake and our walking around Flower Lake.

The hotel offers a very nice handout about local events and sites. The scenic drive they recommend is very nice. Casa del Sol is an excellent Mexican restaurant just steps away from the hotel.

Disappointed no elevator and room on second floor. Need to read fine print a little better because I expected breakfast after the lovely breakfast at the Best Western In Saratoga Springs the night before

We were checked in early by friendly staff. The room was spacious and well-appointed, with ferfidgerator, microwave and a sofa in addition to a comfortable king size bed. Vriews of the lake from our window. Large, heated indoor pool.

Quick get away. Close to Lake Clear and Lake Placid. Right next door to our favorite restaurant.

Lake Flower Avenue Saranac Lake NY

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a 5-minute walk of Lake Flower, Best Western Saranac Lake is within a 15-minute stroll of Pendragon Theatre. This 69-room hotel has conveniences like a restaurant, an indoor pool, and free self parking.


Dining

Enjoy a leisurely bite to eat at McKenzies Grille, the hotel's onsite restaurant.


Rooms

All 69 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include free newspapers, safes, and ironing boards.


Property features

Renovated in 2016, Best Western Saranac Lake offers an indoor pool, free WiFi in public areas, and conference space. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center, a computer station, and express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (2nd Floor)

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Best Western Saranac Lake

Everyone (18) Couples (6) Family (7) Other (1)
5
Everyone

By on Mar 7, 2021

Review comment responded on Mar 22, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager Best Western Saranac Lake

3
Family

The facilities are dated but clean. The bed was uncomfortable.

By on Jan 18, 2021

Review comment responded on Jan 18, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Best Western Saranac Lake

5
Family Family

Staff was amazing - will be back for sure. Very prompt and helpful.

By on Dec 17, 2020

Review comment responded on Dec 17, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager Best Western Saranac Lake

4
Everyone

By on Sep 24, 2020

Review comment responded on Sep 24, 2020

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

Excellent facility, great service. Beautiful area. Highly recommend.

By on Mar 3, 2020

Review comment responded on Mar 4, 2020

Thanks for staying with us. We appreciate your feedback!

5
Everyone

The scenery around the property was amazing. The room was clean, nicely decorated. The only thing I didn't like was the mattress was too firm.

By on Oct 5, 2019

Review comment responded on Oct 12, 2019

Thank you so much for taking the time to write a review of our hotel. I am so glad to hear that you enjoyed the majority of your stay with us besides the firmness of the mattress. We do have foam toppers here that we do provide for the beds when we get those kinds of feedback on the beds. It is always our goal to ensure that all of our guests are as happy and comfortable as possible during their stays here with us! I sincerely hope that we do get to see you again in the future! With Best Regards, Heather L Public Relations Liaison Best Western Saranac Lake

4
Everyone

By on Aug 17, 2019

Review comment responded on Aug 19, 2019

Thank you so much for staying with us good sir or madam. We appreciate you as a valued guest of ours and we are happy to see that you enjoyed your stay with us here at the Best Western Saranac Lake. Please come see us again soon and know that we are here to serve you. We love to learn new ways to better serve our valued guests such as yourselves so please do not hesitate to let us know what we can do for you to improve your next experience here with us. Thank you again good sir or madam. We appreciate you. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4
Partner Couples

Affordable and only 7 mi from downtown Lake Placid, where 2 night minimum hotel stays are the norm it seems. Clean room, friendly staff. Not a fan of the hotel pool smell wafting throughout that they cant really help.

By on May 19, 2019

Review comment responded on May 19, 2019

Thank you so much for staying with us good sir or madam. We appreciate your feedback and we are glad to see that you enjoyed your stay with us here at the Best Western Saranac Lake. Although we can't do a lot about the smell of the pool, please know that if you ever come see us again and we have the availability, just give a call ahead of time and I will be sure to pre-assign your room away from the pool area. We are here for you, our valued guest, and we will always do everything in our power to make your stays with us here as enjoyable as we possibly can. Thank you so much for taking the time to review our property on Orbitz and we hope we have the opportunity to serve you again in the near future. Take care. Kevin Murnane General Manager

5
Everyone

By on Apr 21, 2019

Review comment responded on Apr 22, 2019

Thank you so much for staying with us here at the Best Western Saranac Lake good sir or madam. We sure do appreciate you as a valued guest and we are just delighted that you enjoyed your stay with us enough to give us 5/5 stars on Orbitz. We cannot thank you enough for this positive feedback. As always we are here for our valued guests and if there is ever anything we can do to make your stays with us more enjoyable, we certainly will. Thank you again and we hope to have the opportunity to serve you again in the near future. Until next time. Sincerely, Kevin Murnane General Manager

2
Everyone

By on Mar 18, 2019

Review comment responded on Apr 29, 2019

I am so sorry that you did not have a positive experience here at our property. I wish that I knew more about what caused this negative sentiment so that I could have had the opportunity to rectify any issues you may have encountered, and additionally so that I could work with my team to ensure that experiences like this do not happen again in the future. If you are able to contact me directly to provide me with some more information as to what led to your negative experience here at the Best Western Saranac Lake, I sure would appreciate it. My sincerest apologies kind sir or madam. I look forward to hopefully hearing from you soon so that we can work to rectify the problem.

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