Grand Hotel Des Iles Borromees5.0 out of 5.0
Recent guest reviews
Grand Hotel des Iles Borromées is a true "grand old dame" of a hotel, dating back to 1863. The hotel may no longer be as hip as it was 150 years ago, but it's well-kept and we actually found it to be quite good value for money considering its facilities, lakefront location and luxurious interiors. The lake views is a big part of the magic, so if you can afford it, the higher room rates may be worth it. RECEPTION & LOBBY Walking into the reception you immediately feel you're in a historic hotel. The concierges offered to park our car and help with bags. The lobby area and the hallways look like a baroque museum (in a good way), and there is actually an art guide if you want to walk around and look at the artworks. ROOM Our room was in good condition; the marble-clad bathroom and the silk-clad bedroom walls made the room feel luxurious. The best feature of all was the fabulous lake views from the room. RESTAURANT The restaurant was good, and the dining room was fittingly gorgeous. Breakfast was good, but not as good as one might expect; some people may miss an egg station. Dinner was very nice out on the restaurant terrace, and prices were reasonable considering the level of hotel (dinner cost about 50 euros for a set course dinner excluding wine). SWIMMING POOL AREA There is a large swimming pool plus a diving pool out in the garden. In theory the pool area has everything you can wish for, but there is a certain 70's feeling to the design. I'd also like to warn elderly people that there are no stairs leading down into the pool, just ladders (and the ladders don't go very far below the water surface, so you have to jump the last bit to get into the water). We also found the whole pool area to get very hot and stuffy, since there was no wind and the pool area is kind of in a pit surrounded by walls. There was never any problem to get sun beds. Overall we really liked the hotel. It's not the most impressive 5 star deluxe hotel around, but the room rates are also not the highest; we though the hotel was actually a pretty good deal for it's category.
I loved this hotel! Everything was well managed, the rooms were lovely and very clean, as was the whole hotel. The staff in all depts were friendly and very good at making you feel welcomed and special. Although one member of staff stood out for my husband and myself. His name was Said and he was one of the concierge team. He was without fail always friendly and smiling and would go the extra mile to make sure you had the correct information or whatever to make your stay memorable. Thankyou Said and all your collegues, stayed 5/8-12-8/17 room 518.
It was the fame of the hotel that made me stay here. Having stayed the hotel, I found out the service level of the staffs goes far behind the fame, apart from value over cost. I experienceed 3 inconveniences during my 1 night stay. The first was as follows. I asked front desk to bring me extra towels. When a room maid had tossed them to me at the door, she all of sudden walked into my room, without my permission, even without asking my permission. And picked up the room phone and called the front desk for her own matter as if she were the owner of the room. Her behavior didnt look like it was done by accident since it looked so swift and natural at the time. This kind of ignorant behavior does not seem only personal to her but quite inherited from hotel service culture. This is why. The next day, another room maid, who looked in higher level, did the same behavior when she came to my room to listen my complaint. And the hotel manager was rather defensive about her behavior too, when I mentioned it to him. The other 2 conveniences are relatively minor compared to the first; The temperature of hot water was varing all the time during I was taking a shower. The room was not sound proof while it was one of the best suites in the hotel.
Spent two nights at the Grand Hotel Des Iles Borromees to start a vacation. Thoroughly enjoyed the stay and appreciated the high caliber of service. Location: It is an easy ten minute walk to the center of Stresa. Also a similar walk to the north end of town, where you can take a gondola to the top of the local mountain. Hotel faces Lake Maggiore. All lake-facing rooms have private balconies - a lake view room is strongly recommended. Room: Small but comfortable. Bathroom is tight, with the toilet beside the door, making it difficult to sit comfortably. Request a lake-view room; they all have balconies which add a tremendous value to the room. Food: Did not eat in the restaurant, other than the free breakfast, which was phenomenal. Incredible variety of food, including very good scrambled eggs, bacon, sausage (avoid), fine cheeses, sliced meats, good breads, cereals, fruits, and freshly squeezed orange juice. Spa: My partner enjoyed a fabulous 90 minute massage that they made available to us without the benefit of a reservation. While a reservation is clearly recommended, the reception at the spa was extremely friendly and accommodating. My partner is not always kind in review of her massages, so her effusive praise is at least noteworthy. Service: The front desk was extremely accommodating and helpful. My Italian is non-existent, so I asked them to call a restaurant in another town to request a change of date for the reservation; the man at the desk did so without blinking an eye, despite the fact that it was over two hours away and he had never heard of the place. Additionally, they permitted us to leave our car in their protected lot for two nights while we stayed at another hotel on one of the lake's islands, for free. In all, they were polite, gracious, and extremely accommodating.
First I would strongly recommend going for a lake view room where you can see the mountains in the distance and the beautiful Islands on the lake such as Isola Bella and Pescatori. The hotel is located just approximately ten minutes walk in to Stresa, so perfect for visiting some of the lovely restaurants for an evening meal, or wandering around the shops. The hotel is beautifully furnished and the rooms are comfortable and furnished in the style you would expect, although personally I didn't like the shower in the bath with a tiny screen, giving true meaning to a "wet room". in general the staff are very courteous and friendly, except the receptionist who seemed to find the guests a distraction from him shuffling bits of paper around. On another occasion we had to wait at reception for ten minutes before "Mr Smiley" even turned up. The pool area was very pleasant and never felt crowded. The pool is a proper old fashioned pool designed for serious swimming, which i liked, although the water on occasion was a little murky. Also, some of the tiles were chipped and needed replacing and there was a "sunscreen tide mark" around the pool which you don't expect in a 5 star hotel. Poolside snacks were very expensive for what they were - €42 for a couple of very basic sandwiches, a small beer and a glass of wine. This probably explained why few people ate there. Breakfast had ample choice of meats, cheeses, pastries, etc, including an excellent oak smoked(?) salmon. We didn't eat here in the evening as I felt €53/person for a set menu was a little steep when there are so many other restaurants to choose from in Stresa. Overall, this is a good hotel, but I think with a few small changes it could be an excellent hotel.
I would say something different than excellent, but I cant'. The perfection exits, its name is grand hotel des Îles Borromees. The room, the fourniture and the lobbies, The view, the staff very friendly, the food, everything was first class. I am sure that I'll go back next year because it was the most perfect hollidays I spent for a long time. And I am used to visit 5* hôtels ! And it is so romantic to have dîner in the veranda.
Stayed here for four nights in early July. Arrived early evening and having booked a standard room we enquired about upgrading to a lake view. As this was going to be €143 per night we decided to stay as we were and were therefore pleasantly surprised to get a fifth floor room with a side lake view. The rooms are comfortable without being ultra modern as befits a hotel of this age and status. Everything worked and bed was comfy. Corridors all had different art themes and were worth a look even on the floors other than your own. Breakfast was good with an excellent selection constantly being refreshed. Coffee was nice and top ups available on request. Only ate at the hotel once as there is a good choice of eateries in the town. Food was good if not spectacular for the price but meal was slightly marred by a very over attentive waiter. The gardens are beautiful and are worth a wander during a quiet ten minutes. The pool showed its age and was probably the only let down. It served its purpose on a warm afternoon but was functional rather than being very aesthetically pleasing. Overall a very enjoyable stay and I would have no hesitation in recommending this hotel.
We stayed there unfortunately only one night from July 8-9, 2017. We booked a junior suite after having cancelled the deluxe room we booked before. However Booking.com confirmed erroneously the hotel the previous booked and cancelled deluxe room. It was Roberto Ossola from the front desk to solve the situation an offered us a suite for the price of a junior suite in the 5th floor, not without accompanying us in the room and to check if we like the suite. Instead of a dinner outside we booked a three course menu at the hotel for EUR 53 per person and we did not regret it. A very nice course accompanied with a professional, fast and friendly service. The breakfast the other day was just gorgeous with a high variety of food (even an entire ham where you could just slice the ham on your one) and even fresh pressed orange juice. Roberto made our stay unforgettable. He even wanted to offer us a late check-out so we could enjoy our excursion to the islands of Borromei without any hurry on Sunday morning (a must, but go early in the morning, it take 3 - 4 hours and you will not have a crowd of people), but unfortunately the hotel was fully booked. Thank you Roberto, we will for sure and not only for 1 night return. Marcel & Nelida
We checked in and found our room A/C not functioning-- when we complained about it were were told.. It's Hot out!... some excuse that the water supply to the hotel was cut off and our room would be cool in a few hours... Never Happened. The Staff thought just an apology would be enough and were annoyed when I brought it up again. We also found the Bed to extremely uncomfortable as well, almost like sleeping on a box spring. Grand Hotel Des Iles Borromees you have to do better... offer other room options act like you care... that's what Fine... 5 star hotels do. They put Guests first
First experience in a 5*L establishment. Felt like staying at a museum, with the multiple galleries and exquisite decorations. Bed was comfortable. Staff was courteous and attentive, a bit stressed at times (reception staff). Price/quality ratio was exceptional (250E / night for two nights in high season). Only point to improve was dining. Service was impeccable however the food was "only" good. We felt it did not have the extra spark or creativity to match the high standard of this grand establishment. Breakfast missed some quality breads, sweets, veggies, home made products, etc. I would stay here again but probably eat elsewhere.
- Walking distance to Borromeo Plaza
- Free breakfast
- Free WiFi in rooms and public areas
- Free valet and self parking
Grand Hotel Des Iles Borromees places you within a 10-minute stroll of Villa La Palazzola and Villa Ducale. This 5-star hotel has 179 guestrooms and offers conveniences like free breakfast, a full-service spa, and an outdoor pool. On a lake, it's also near Borromeo Plaza and Isola Bella Botanical Garden.
Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
Grand Hotel Des Iles Borromees's 179 air-conditioned rooms provide balconies, minibars, and safes. Guests can enjoy satellite TV and stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. In-room massages are available, and other amenities include phones and desks.
Guests of Grand Hotel Des Iles Borromees enjoy a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for EUR 150 per vehicle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a health club, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1524 reviews