We enjoyed the spacious room, and the option to utilize its sister property to utilize its amenities too.
Overall, we had an AMAZING time! But it started off a bit rocky. The resort itself is kind of a maze and even with a map it's not all that easy to find the assigned units. While walking with my hands completely full, I asked the concierge for directions. Instead of simply providing directions, she began to go into all of the "welcome packet" and then tried to get me to sign up for their special presentation to become an owner. I really didn't like that at all as the timing was so inappropriate. Upon arriving to our villa, in the guest bathroom, there was dried urine on the seat. To be fair - it seemed like the guest bathroom hadn't been used in ages (it was dusty, etc) but nonetheless it was alarming. We called the front desk immediately and let them know but it took housekeeping a while to come up. Needless to say after the first few hours, I was not impressed. But after housekeeping cleaned up the bathroom and we walked around the resort, I fell in love with it. It is really a lovely resort; it has everything you could possibly want or need. The master bathroom is huge - it's literally the size of some bedrooms. The shower and bath tub are dreamy and the bed is so amazingly comfortable. We loved it so much we extended our stay three days. So despite it starting off really rocky, it ended on a high note. Would definitely recommend.
The rooms were beautiful and fully equipped for a comfortable stay. The staff was exceptionally friendly. There were no resort or towel fees. Plenty of easy parking. Fitness room was outstanding and classes were also offered. Numerous concierges to help with setting up excursions or ideas for free day trips. There weren't enough chairs by the main large pool but plenty of additional seating by the two plunge pools on the sides. Will definitely return to this property!
Great staff, great pools, and amenities. Nice beach front
Great property location and wonderful staff. I was given a room upgrade in which I had to pay only a minimal up charge compared to the room and amenities it offered. They gave me a 3 bedroom right in front of the beach. Couldn’t ask for more.
New property with rooms that are modern and very well thought out very quiet. The food is strange with unusual unpleasant combinations, also staff at the pool area very hard to work with, young and not thoughtful / considerate.
On the beach, clean facilities, helpful staff, great service, beautiful grounds
Large 2 bedroom rooms with a full kitchen is awesome. Terrific pools and right on a nice stretch of beach
Resort view is nice. Building 2 has a view of the resort and partial ocean view.
The room, the view, the grounds - all amazing. No complaints there. The disappointments all revolve around poor service. We arrived at 1pm and thought that might be a bit early to check in, it was. They said they’d call us when a room was ready but we had to call them after 4pm as they forgot about us. They promised to bring our luggage up to the room but, after 2 hours, I went down to get it because they forgot about it or didn’t have time. During our stay, we had two different housekeepers - one was excellent, the other was not. It appears they left in the middle of their job and, to top it off, they took one of our bottles of water from the refrigerator. We’re certain because when we returned, we found a half drank bottle, still cold, in the pantry next to a dirty washcloth. *sigh* to top off the trip, they tried to sneak on $78 in parking fees even though we told the guy at check in that we did not have a vehicle there. Bottom line, it was a top notch resort with Motel 6 service.
We love it so much and definitely will come back. It is so beautiful and new.
I was expecting a hotel room, not a Villa. I did not know what a Villa was! It’s like an apartment! Full kitchen with full size appliances, and all the extras (utensils, toaster, coffee maker, blender..). Private bathroom area, high pressure shower, 55” Samsung 4K TVs in each room and living room, alarm clock with all the phone chargers, blu-tooth Bose speaker, outlets and USB charging ports all over, washer/dryer IN the room with soaps and everything you need free! All LED lighting, most dimmable, great pool, great restaurant, gym with steam and sauna rooms. Free breakfast buffet in lieu of maid service each day if you choose. The most amazing stay I’ve ever had!
We had an amazing time at the Westin Nanea which is distinctly different than the other Westin next door! Staff is great, amenities are A+ and the smaller size makes it less hectic than the next door cousin! Food also is very good and the location makes access to almost anything on the island a breeze! We had 3 kids aged 9,9 and 13 with us all of whom had a great experience and were crying on departure!
Awesome experience ! It’s a brand new hotel so nothing to complain about. They upgraded us to a 2 bedroom resort facing villa.
Excellent property, grounds are gorgeous, pool is excellent and not overly crowded, rooms well appointed, on a beautiful and calm section of north kaanapali beach. (I've also stayed more towards south kaanapali, and prefer the Westin and its location!) close to grocery store. The only complaint I have is that the a/c in the rooms is very loud. It works incredibly well, though
Extremely friendly staff, very family friendly hotel. They have diaper pails, strollers, cribs all at no charge, all the furniture was brand new.
The Westin Nanea Ocean Villas, Ka'anapali places you within 2 miles (3 km) of popular sights like Kaanapali Beach and Whalers Village. This 390-room, 4-star condo resort welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Mauka Makai, which specializes in Hawaiian cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start each morning off right with buffet breakfast served for a fee.
Each condo is individually furnished and features a kitchen and a furnished lanai, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 55-inch LED TV with cable channels and a DVD player. Pillowtop beds sport premium bedding and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a washer/dryer, an iPod dock, and a sofa bed. Housekeeping is available once per stay.
Guests of The Westin Nanea Ocean Villas, Ka'anapali enjoy 2 outdoor pools, a children's pool, and a gym. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach condominium resort include a sauna, free WiFi in public areas, and a business center.
We enjoyed the spacious room, and the option to utilize its sister property to utilize its amenities too.
Overall, we had an AMAZING time! But it started off a bit rocky. The resort itself is kind of a maze and even with a map it's not all that easy to find the assigned units. While walking with my hands completely full, I asked the concierge for directions. Instead of simply providing directions, she began to go into all of the "welcome packet" and then tried to get me to sign up for their special presentation to become an owner. I really didn't like that at all as the timing was so inappropriate. Upon arriving to our villa, in the guest bathroom, there was dried urine on the seat. To be fair - it seemed like the guest bathroom hadn't been used in ages (it was dusty, etc) but nonetheless it was alarming. We called the front desk immediately and let them know but it took housekeeping a while to come up. Needless to say after the first few hours, I was not impressed. But after housekeeping cleaned up the bathroom and we walked around the resort, I fell in love with it. It is really a lovely resort; it has everything you could possibly want or need. The master bathroom is huge - it's literally the size of some bedrooms. The shower and bath tub are dreamy and the bed is so amazingly comfortable. We loved it so much we extended our stay three days. So despite it starting off really rocky, it ended on a high note. Would definitely recommend.
Aloha Candace, We apologize for failing to meet and exceed our standards. Thank you for providing this feedback as it will be shared with departmental leaders. We are pleased that overall, we were able to recover your initial experience and hopefully gained your trust and loyalty. We truly appreciate your recommendations. MAHALO NUI LOA!
The rooms were beautiful and fully equipped for a comfortable stay. The staff was exceptionally friendly. There were no resort or towel fees. Plenty of easy parking. Fitness room was outstanding and classes were also offered. Numerous concierges to help with setting up excursions or ideas for free day trips. There weren't enough chairs by the main large pool but plenty of additional seating by the two plunge pools on the sides. Will definitely return to this property!
Aloha! Thank you for stay with us and leaving a great review of The Westin Nanea Ocean Villas. We hope to see you again.
Great staff, great pools, and amenities. Nice beach front
Mahalo for your review! We invite you to return.
Aloha, Mahalo for your feedback. We look forward to welcoming you back to The Westin Nanea Ocean Villas in the near future. Be Well
Great property location and wonderful staff. I was given a room upgrade in which I had to pay only a minimal up charge compared to the room and amenities it offered. They gave me a 3 bedroom right in front of the beach. Couldn’t ask for more.
Aloha, Mahalo for taking the time to provide us with your feedback. We hope to welcome you back to The Westin Nanea Ocean Villas in the near future. Be Well
New property with rooms that are modern and very well thought out very quiet. The food is strange with unusual unpleasant combinations, also staff at the pool area very hard to work with, young and not thoughtful / considerate.
Aloha, Mahalo for taking the time to provide us with your feedback regarding your recent stay with us. We apologize your stay wasn't up to your standards. Your feedback will assist in our services offered to our guests. We hope to welcome you back to The Westin Nanea Ocean Villas in the near future. Be Well.
On the beach, clean facilities, helpful staff, great service, beautiful grounds
Aloha, Mahalo for your feedback. We hope to welcome you back to The Westin Nanea Ocean Villas in the near future. Mahalo.
Large 2 bedroom rooms with a full kitchen is awesome. Terrific pools and right on a nice stretch of beach
Aloha, Mahalo for taking the time to provide us with your feedback regarding your stay with us. We hope to welcome you back to The Westin Nanea Ocean Villas in the near future. Mahalo.
Resort view is nice. Building 2 has a view of the resort and partial ocean view.
Aloha, Mahalo for your feedback and we hope to look forward to welcoming you back to the Westin Nanea Ocean Villas in the near future. Mahalo.
Thank you for choosing The Westin Nanea Ocean Villas. We look forward to your return. Aloha!