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Recent guest reviews

This property was beautiful throughout the grounds. Our family enjoyed the many pools as well as the great dining options.

Beautiful location. Was disappointed with restaurants/bars and room amenities (e.g. coffee not replenished, etc.). Also, request for rooms near family member's room was not accommodated.

Nice property, loved the size kitchen and bathrooms in the villas, and the washer & dryer inside was a great (although washer was very loud). Other pluses were great food, live music next door, and free shuttles to key spots nearby. Negatives were No coffee shop on site, and can hear neighbors come and go throughout day and night. Overall a great experience! Would recommend.

The property is well maintained and is in a great location. Beautiful resort and we will return in the future.

Took 1 hour to check in. There seemed to be no effort to on the part of the GM to solve the problem or show any concern. Hand out bottled water to those waiting? Move additional staff to the front desk? Have a pre check in station to confirm vaccine status? Come on Westin…. Make a stinkin’ effort.

Overall property look nice, however i cant imagine myself booking this hotel again. Hign end resprt so expecting its better than that. First of all, there is no aloha spirit when coming in this island comparing to Oahu, you wont see people wearing lei in every places, people doesn't look friendly and happy working there. there is nothing special about this hotel that I could recommend. Checking times waiting till 4:30pm and you still didnt get the room, the serice desk is so slow during lunch and checking time, workers around the resort look mean and not helpful at all. Hotel only has 2 restaurants that open and the food is not great at all, have to taking shuttle to the downtown for dinner. (Free shuttle to downtown is a plus but the a fee drivers is not so friendly too) the beach is close by but the current is so strong and water could be so deep so dont recommend to stay here if you have small children. So far very expensive trip but not so happy. Went to Oahu and pay 1/8 of the hotel price and still feel much better over there than here.

The property is lovely! The service to requests was outstanding! The Villa was plenty large and everything in working order. It was a little older establishment but well maintained. The view we had was listed as ocean view. That’s the only thing I have to disagree on. Only if we leaned way out from the first floor balcony, could we see a small slice of the ocean. Oh well, the trip was amazing and snorkeling from this establishment is really good!

We absolutely loved the pools, live music, boardwalk and everything in between. We WILL be back here no doubt. What a beautiful place.

It is a tough time to travel to Hawaii due to covid restrictions with dining. The all inclusive only had two restaurants open, and it was good the first time then just became a gut bomb. That made it hard since we have two little ones. Other than that, awesome.

liked the property, didnt have much good food to offer on property

Everyone who stayed here was complaining. I stayed here before and had a great experience, but I would not come back - ever. I paid for an upgraded room that was supposed to be ocean view. I checked in at 1:00 a.m. with kids and was upset by were the room was located. I was on top of the pool pathway my room looking into the slide. It was really loud and also I could not keep any of my blinds open without a group of people seeing right into my room. Plus, no "ocean view"... I complained multiple times and they told be because of COVID they could not move me. Despite my friends being able to move. With all the "extra" fees it came up to A ton of money for a room that was loud and one of the worst rooms I have ever stayed in. The area was overall dirty and the halls had leaves sitting there for over a day piled up in front of my room and never vacuumed. Also, all the little things were missing and customer service was horrible. Such as, I ordered coffee because they removed the late bar. They ran out of milk for coffee and never replaced it. Although there is a store 40 feet away selling milk. If you order an expensive lunch at their restaurant expect to fully serve yourself. I get we are in a pandemic and everyone has to be safe, but there were times where it was just really bad customer service. For the price I definitely recommend staying somewhere else.

Poor communication with staff regarding an issue regarding our room where a pipe was leaking and flooding the carpet. We were forced to change rooms 3 times in 3 days. We spent more time having to come back and change rooms versus enjoying our vacation. Staff didn’t seem to care about the inconvenience.

The perfect vacation for our family of 4. Both our kids (1 & 4) loved all the pools and kids activities. It is close to the beach and snorkeling. The free shuttles were very convenient for getting around and checking out the other resorts.

I would definitely return and recommend to others.

Very beautiful resort. Emily gave a fantastic massage at the spa. Everybody was very helpful. Great location. Just four miles from Lahaina. Whale watching trip through Blue Water Maui was awesome!

Enjoyed our stay. Lovely pools and beach property with lots of snorkeling out front. Good amenities and options to do on site. No pressure at all to "buy" properties or "buy" time shares either.

Kai Ala Dr Lahaina HI

Hotel highlights

  • Close to Kaanapali Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

The Westin Ka'anapali Ocean Resort Villas places you within a mile (2 km) of popular attractions like Kaanapali Beach and Whalers Village. This 1021-room, 4-star condo resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including Auntie's Kitchen, which specializes in regional cuisine. You can get a quick energy boost at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 11:00 AM.


Rooms

Each condo has an array of amenities, including a washer/dryer, a microwave, and a refrigerator. Guests can expect to find 42-inch LCD TV with cable channels and a DVD player, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a jetted tub and a hair dryer. Other standard amenities include a stovetop, a coffee maker, and a dishwasher.


Property features

Guests of The Westin Ka'anapali Ocean Resort Villas have access to a full-service spa, 2 outdoor pools, and a children's pool. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach condominium resort include a gym, a sauna, and outdoor tennis courts.

Room options

Island, Villa, 2 Bedrooms, Balcony, View

2 Double Beds | Sleeps 8

Island, Studio, 1 King Bed with Sofa bed, Non Smoking, View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 1 Bedroom, Balcony, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 2 Bedrooms, Balcony, Oceanfront

2 Double Beds | Sleeps 8

Guest reviews for The Westin Ka'anapali Ocean Resort Villas

Everyone (13) Couples (114) Family (105) Other (3) Friends (6)
5
Family

This property was beautiful throughout the grounds. Our family enjoyed the many pools as well as the great dining options.

By on Jul 4, 2022

3
Family

Beautiful location. Was disappointed with restaurants/bars and room amenities (e.g. coffee not replenished, etc.). Also, request for rooms near family member's room was not accommodated.

By on Jun 11, 2022

4
Family Family with small children

Nice property, loved the size kitchen and bathrooms in the villas, and the washer & dryer inside was a great (although washer was very loud). Other pluses were great food, live music next door, and free shuttles to key spots nearby. Negatives were No coffee shop on site, and can hear neighbors come and go throughout day and night. Overall a great experience! Would recommend.

By on Apr 24, 2022

5
Everyone

By on Apr 5, 2022

5
Everyone

The property is well maintained and is in a great location. Beautiful resort and we will return in the future.

By on Apr 4, 2022

1
Partner Couples

Took 1 hour to check in. There seemed to be no effort to on the part of the GM to solve the problem or show any concern. Hand out bottled water to those waiting? Move additional staff to the front desk? Have a pre check in station to confirm vaccine status? Come on Westin…. Make a stinkin’ effort.

By on Oct 24, 2021

3
Family with small children

Overall property look nice, however i cant imagine myself booking this hotel again. Hign end resprt so expecting its better than that. First of all, there is no aloha spirit when coming in this island comparing to Oahu, you wont see people wearing lei in every places, people doesn't look friendly and happy working there. there is nothing special about this hotel that I could recommend. Checking times waiting till 4:30pm and you still didnt get the room, the serice desk is so slow during lunch and checking time, workers around the resort look mean and not helpful at all. Hotel only has 2 restaurants that open and the food is not great at all, have to taking shuttle to the downtown for dinner. (Free shuttle to downtown is a plus but the a fee drivers is not so friendly too) the beach is close by but the current is so strong and water could be so deep so dont recommend to stay here if you have small children. So far very expensive trip but not so happy. Went to Oahu and pay 1/8 of the hotel price and still feel much better over there than here.

By on Sep 14, 2021

5
Family

The property is lovely! The service to requests was outstanding! The Villa was plenty large and everything in working order. It was a little older establishment but well maintained. The view we had was listed as ocean view. That’s the only thing I have to disagree on. Only if we leaned way out from the first floor balcony, could we see a small slice of the ocean. Oh well, the trip was amazing and snorkeling from this establishment is really good!

By on Sep 1, 2021

1
Everyone

By on Jul 1, 2021

Review comment responded on Jul 12, 2021

Aloha and thank you for your review. We are saddened to hear your stay was not to your complete satisfaction. Please accept our sincere apologies for the shortcoming you have experienced. Your experience is important to us and we wish to further discuss your concerns with you. Please send your preferred contact information to vokor-experiences@vacationclub.com so that one of our Westin team members are able to reach out to you. We do appreciate your feedback. We look forward to hearing from you soon. Mahalo, The Westin Kā’anapali Ocean Resort Villas

5
Partner Couples

We absolutely loved the pools, live music, boardwalk and everything in between. We WILL be back here no doubt. What a beautiful place.

By on Jul 1, 2021

Review comment responded on Jul 4, 2021

Aloha, Mahalo for your review! We are excited to hear that you enjoyed your stay, the amenities, and location! We hope to see you again soon and wish you safe travels! A Hui Hou (Until we meet again), The Westin Kaanapali Ocean Resort Villas

The Westin Ka'anapali Ocean Resort Villas

6 Kai Ala Dr, Lahaina, HI 96761
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