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Recent guest reviews

Fabulous location, amenities and superb courtesy and hospitality.

A wonderful place. The moment we arrived, the staff at the ritz went above and beyond to make our stay amazing. We had a great time and will come back again! The property and pool are wonderful. Breakfast buffet was delicious. Everything is easily accessible and there is a shuttle that will take you around property. Highly recommend Kapalua bay!

The property was beautifully located and spectacular in most every way. We were very disappointed with the food options. Everything but the lounge and Banyon tree closed down in the evenings. Not one decent dessert available after 5pm.

Beautiful location and hotel staff were great at making sure you had everything you needed.

It was absolutely beautiful! Like paradise. Everyone was so nice and accommodating. Very well maintained. Breakfast was to die for every morning. Just be wary of charges. The concierge double charged me and it messed up my credit card for a day. They made good on it though. Would highly recommend this place.

Bathroom was not properly cleaned and we were erroneously double billed.

Worth every penny. We had great time during our stay.

We loved everything about the property! It was clean the amenities were plenty and the staff was super friendly!

Excellent service. Attentive. Woiuld have preferred less expensive beach rental chairs.

We absolutely loved the hotel and would stay there again. I liked nice thick towels and having a bathrobe. Also there is a coffee shop in the reception area for those who like a custom made coffee.

Pros: Beautiful location, wonderful staff, amenities were what you would expect from a 5-star hotel. Sara in concierge was wonderful at helping us organize our outings! Cons: A little dated, carpet in room was dirty, oddly, no patio lighting on outside units. Probably not a big deal for ‘interior-facing’ units but if you stay and face the outside of the complex, it’s really dark when sitting on the patio in the evening. The pool is open 24hrs yet last week, there were never any towels out after 4 so go grab some before then if you plan on using the pool or hot tub at night. Lastly, there’s a great shuffleboard outside the cafe...only problem is there was no ‘sand’ on it to play. When I asked the front desk is they could get more I was met with a deer in headlights stare. She didn’t know the game and asked ‘engineering’ to come take a look but no one ever came by as my kids and I sat waited while we drank our coffee’s. Overall, we had a fantastic vacation and would stay here again but for the money, I expected a little more. Shop for deals outside the Ritz website.

Ritz Carlton Dr Lahaina HI

Hotel highlights

  • Close to D.T. Fleming Beach Park and Kapalua Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

The Ritz-Carlton, Kapalua places you within a mile (2 km) of popular attractions like D.T. Fleming Beach Park and Kapalua Beach. This 463-room, 5-star resort has 3 outdoor pools along with a golf course and a full-service spa.


Dining

There are ample dining options with 6 onsite restaurants, including The Banyan Tree, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.


Rooms

An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a furnished lanai, an iPod dock, and an espresso maker.


Property features

Awarded Conde Nast Top 100 List status in 2017, The Ritz-Carlton, Kapalua features a golf course, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 30.00 per day, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Suite, 2 Bedrooms, Garden View (Residential)

King 1 | Queen 2 | Sleeps 6

Suite, 1 Bedroom, Oceanfront

King 1 | Sleeps 4

Deluxe Room, Resort View

King 1 | Queen 2 | Sleeps 4

Suite, 2 Bedrooms, Ocean View (Residential)

King 1 | Queen 2 | Sleeps 6

Guest reviews for The Ritz-Carlton, Kapalua

Everyone (44) Couples (361) Business (2) Family (138) Friends (18) Other (13)
5
Partner Couples

Fabulous location, amenities and superb courtesy and hospitality.

By on Oct 14, 2019

5
Everyone

By on Oct 14, 2019

2
Everyone

By on Oct 12, 2019

5
Everyone

By on Oct 4, 2019

Review comment responded on Oct 7, 2019

Mahalo for your five star rating! We are delighted you had an enjoyable stay and hope to welcome you back again soon.

5
Partner Couples

A wonderful place. The moment we arrived, the staff at the ritz went above and beyond to make our stay amazing. We had a great time and will come back again! The property and pool are wonderful. Breakfast buffet was delicious. Everything is easily accessible and there is a shuttle that will take you around property. Highly recommend Kapalua bay!

By on Oct 1, 2019

Review comment responded on Oct 7, 2019

Aloha and mahalo for taking the time to share your review. We are pleased to see you had such a memorable stay and enjoyed the service provided by our Ladies and Gentlemen. Thank you again and we look forward to welcoming you back in the future.

5
Everyone

By on Sep 23, 2019

5
Everyone

By on Sep 16, 2019

5
Families

The property was beautifully located and spectacular in most every way. We were very disappointed with the food options. Everything but the lounge and Banyon tree closed down in the evenings. Not one decent dessert available after 5pm.

By on Sep 15, 2019

4
Everyone

Beautiful location and hotel staff were great at making sure you had everything you needed.

By , from Newport Coast, CA on Sep 8, 2019

5
Everyone

By on Sep 5, 2019

Review comment responded on Sep 8, 2019

Mahalo for your five star rating - we are delighted you enjoyed your stay!

The Ritz-Carlton, Kapalua

1 Ritz Carlton Dr, Lahaina, HI 96761
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