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Recent guest reviews

1) Services offered were ala carte with separate billing though they advertize and gain trust by saying 'all inclusive' 2) Pool services runs out of towels. Bad management. 3) There is a complimentary shuttle service to local town center but check in service forgets to inform guests. Bad service. 4) Understandable thete are covid days but resort has no complimentary guest events, shows, classes etc as every resort provides. They are a ripoff. 5) old buildings with bad condition carpets

Great location. Clean and very well maintained. Friendly stuff and good service everall. Not too many great food options.

Rooms could use an update but the property is gorgeous!

Beautiful property. Enjoyed the pools and beach.

There was Water machines sunscreen machines I like that very much

I liked the pressure of water. I liked for good food and Starbucks.

It was quiet, centrally located, free shuttle to Lahaina, nice path to walk along the beach for miles,clean, nice staff. We weren't told about dining options on the property and missed out on some dining opportunities.

14 bucks for coffeee because the room didn’t one didn’t work and the staff didn’t care ata all

The check-in clerk was overwhelmed, did a poor job of explaining the parking process. Bell staff did a poor job of showing me the grounds when I asked. I did a better job wandering around on my own. Pool area is unappealing to all but those who are a family traveling.

The resort layout is great with multiple areas to sit by the pools. The beach is absolutely amazing and great for walks or playing in the ocean.

What I really like is the staff which I have found to always be friendly, helpful, and knowledgeable. My wife and I have been coming to the Sheraton Maui Resort annually for the past 30 years and we love the location.

Close to the beach and but the pool gets pretty busy and all the tubes get used up and some people just keeps the tube the whole time

great location, great service, great beach access and the room was very nice.

Wonderful pool. Excellent beach. Nice that they provide beach/pool towels. However, too many cabanas blocking pool access; too many people reserving recliners but not using them.

Kaanapali Pkwy Lahaina HI

Hotel highlights

  • Walking distance to Kaanapali Beach and Whalers Village
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Sheraton Maui Resort & Spa places you next to Kaanapali Beach and within a 10-minute stroll of other popular attractions like Whalers Village. This 4-star resort has 508 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Teppan-yaki Dan, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 508 air-conditioned rooms feature lanais, coffee makers, and safes. Guests can expect to find free WiFi and 50-inch LCD TVs with cable channels and pay movies. Bathrooms have hair dryers, free toiletries, and bathrobes. Other amenities include phones, ironing boards, and desks. Housekeeping is available on request.


Property features

Guests of Sheraton Maui Resort & Spa enjoy a full-service spa, an outdoor pool, and a lazy river. Parking is USD 26 per night (USD 32 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for USD 60.00 per person. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.

Room options

Deluxe Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking, Resort View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Moana Oceanfront Doubles

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Maui Resort & Spa

Everyone (61) Couples (8) Family (11)
2
Partner Couples

1) Services offered were ala carte with separate billing though they advertize and gain trust by saying 'all inclusive' 2) Pool services runs out of towels. Bad management. 3) There is a complimentary shuttle service to local town center but check in service forgets to inform guests. Bad service. 4) Understandable thete are covid days but resort has no complimentary guest events, shows, classes etc as every resort provides. They are a ripoff. 5) old buildings with bad condition carpets

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Aloha Valued Guest, Mahalo, for sharing your feedback on your recent stay at our resort. We are deeply regretful that your experience at our resort and the quality and value of our rooms did not exceed your expectations. We sincerely apologize for this, as we always strive to ensure that our guests leave Maui with positive memories of their experience. We appreciate you taking the time to share your insights with us, which will be shared with our management team to serve future guests of the resort better. Mahalo, Kalai Asuela, Guest Experience Manager

4
Everyone

By on Jul 11, 2021

4
Family with small children

Great location. Clean and very well maintained. Friendly stuff and good service everall. Not too many great food options.

By on Jul 11, 2021

5
Family

Rooms could use an update but the property is gorgeous!

By on Jul 10, 2021

5
Everyone

By on Jul 7, 2021

1
Everyone

By on Jun 19, 2021

Review comment responded on Jun 29, 2021

Aloha Valued Guest, Mahalo for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We want every guest to have an exceptional stay, and if given the opportunity, we would have taken measures to address every concern during your visit. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Mahalo, Kalai Asuela, Guest Experience Manager

3
Everyone

By on Jun 14, 2021

Review comment responded on Jun 26, 2021

Aloha Valued Guest, Mahalo for taking the time to share about your stay. We are disappointed that you did not get to enjoy the five-star experience for which we are known. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to accommodate you on your next visit to Maui. Mahalo, Kalai Asuela, Guest Experience Manager

5
Partner Couples

Beautiful property. Enjoyed the pools and beach.

By on Jun 5, 2021

Review comment responded on Jun 19, 2021

Aloha, Mahalo for acknowledging our outstanding service at Sheraton Maui Resort & Spa. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon! Mahalo, Kalai Asuela, Guest Experience Manager

5
Everyone

There was Water machines sunscreen machines I like that very much

By on May 23, 2021

2
Partner Couples

I liked the pressure of water. I liked for good food and Starbucks.

By on May 10, 2021

Review comment responded on May 13, 2021

Aloha, We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Mahalo, Kalai Asuela, Guest Experience Manager

Sheraton Maui Resort & Spa

2605 Kaanapali Pkwy, Lahaina, HI 96761
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