Skip to main content
Beginning of main content

Recent guest reviews

The resort is incredible! The staff is very friendly and helpful. The food was amazing. The view is like any other! Would highly recommend!

Wonderful beach. Stellar views of ocean. Beautiful open air lobby. Friendly and attentive staff. Easy walk to Whaler’s Village and other restaurants. Sheraton property is much larger than other resort hotels.

Great location, nice grounds. Will stay here again!

the location rocks, lobby/pool area/cabanas are beautiful, good restaurants. rooms are meh (just small and could use some updates), moana building is a pain to get to, but nice and quiet with great views. i had read others commenting about moana being challenging to get to/from, but didn't really take them seriously. it really is that annoying though. the room numbers starting with "6" ARE ocean view, BUT you are on the ground floor and some of the view will be blocked by bushes. great if you have little kids, bad if you want full-on ocean view.

Check-in was lacking. Very little information about the map of the hotel, what’s nearby for stores, etc, what restaurants were open, when certain activities are such as yoga and Luaus. The grounds and pool are just beautiful! The view is nice with a great little beach. You must pay extra if you want to sit by the pool or on the beach with shade. The pool chairs that are first come first serve have very few umbrellas/shade. The hotel should definitely add umbrellas for the pool chairs. The food was adequate (nothing special) yet way over priced, as was everywhere in this area. The bed and pillows were horrible. If you need a firm mattress for your back, don’t reserve here. We were told all of their mattresses are the same so all of their pillows and mattresses were terribly soft, which meant our backs hurt for most of our vacation. Overall, gorgeous grounds, beautiful views of the beach and ocean, great pool, but left a lot to be desired. Also, Black Rock snorkeling isn’t that great from what I saw. If you like snorkeling for just fish and turtles, you won’t be disappointed. If you’re into coral, there’s very little in the way of coral at this area. Make sure you’re a strong swimmer if you do go out. There’s a bit of current to work with. P.s. if you are hoping for ocean water that is aqua blue and mostly clear where it meets the beach, this isn’t it.

We had a wonderful time at the resort. The view was spectacular and they offered us an upgrade that was even better! The staff was very helpful We highly recommend this resort.

View/beach and pool were amazing.

1) Services offered were ala carte with separate billing though they advertize and gain trust by saying 'all inclusive' 2) Pool services runs out of towels. Bad management. 3) There is a complimentary shuttle service to local town center but check in service forgets to inform guests. Bad service. 4) Understandable thete are covid days but resort has no complimentary guest events, shows, classes etc as every resort provides. They are a ripoff. 5) old buildings with bad condition carpets

Great location. Clean and very well maintained. Friendly stuff and good service everall. Not too many great food options.

Rooms could use an update but the property is gorgeous!

Beautiful property. Enjoyed the pools and beach.

There was Water machines sunscreen machines I like that very much

I liked the pressure of water. I liked for good food and Starbucks.

Kaanapali Pkwy Lahaina HI

Hotel highlights

  • Steps from Kaanapali Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Sheraton Maui Resort & Spa places you next to Kaanapali Beach and within 2 miles (3 km) of other popular attractions like Whalers Village. This 4-star resort has 508 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Teppan-yaki Dan, one of 4 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 50-inch LCD TVs with cable channels and pay movies. Bathrooms have hair dryers, free toiletries, and bathrobes. Other amenities include lanais, coffee makers, and safes. Housekeeping is available on request.


Property features

Guests of Sheraton Maui Resort & Spa enjoy a full-service spa, an outdoor pool, and a lazy river. Parking is available for USD 26 per night (USD 32 per night for valet parking), and there's also an area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.

Room options

Deluxe Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking, Resort View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, Oceanfront (Moana)

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Maui Resort & Spa

Everyone (50) Couples (11) Family (14)
5
Partner Couples

The resort is incredible! The staff is very friendly and helpful. The food was amazing. The view is like any other! Would highly recommend!

By on Oct 25, 2022

5
Family

Wonderful beach. Stellar views of ocean. Beautiful open air lobby. Friendly and attentive staff. Easy walk to Whaler’s Village and other restaurants. Sheraton property is much larger than other resort hotels.

By on Aug 18, 2022

4
Everyone

By on Aug 11, 2022

5
Family

Great location, nice grounds. Will stay here again!

By on Jul 17, 2022

Review comment responded on Jul 19, 2022

Aloha Andy, Mahalo for staying at Sheraton Maui Resort & Spa. We enjoyed your kind comments about our beautiful property and ideal location. We appreciate you sharing your review with fellow travelers and your excitement about returning. We look forward to seeing you again soon. Mahalo, Michelle Yoon, Guest Experience Manager

4
Family with small children

the location rocks, lobby/pool area/cabanas are beautiful, good restaurants. rooms are meh (just small and could use some updates), moana building is a pain to get to, but nice and quiet with great views. i had read others commenting about moana being challenging to get to/from, but didn't really take them seriously. it really is that annoying though. the room numbers starting with "6" ARE ocean view, BUT you are on the ground floor and some of the view will be blocked by bushes. great if you have little kids, bad if you want full-on ocean view.

By on Jun 29, 2022

3
Partner Couples

Check-in was lacking. Very little information about the map of the hotel, what’s nearby for stores, etc, what restaurants were open, when certain activities are such as yoga and Luaus. The grounds and pool are just beautiful! The view is nice with a great little beach. You must pay extra if you want to sit by the pool or on the beach with shade. The pool chairs that are first come first serve have very few umbrellas/shade. The hotel should definitely add umbrellas for the pool chairs. The food was adequate (nothing special) yet way over priced, as was everywhere in this area. The bed and pillows were horrible. If you need a firm mattress for your back, don’t reserve here. We were told all of their mattresses are the same so all of their pillows and mattresses were terribly soft, which meant our backs hurt for most of our vacation. Overall, gorgeous grounds, beautiful views of the beach and ocean, great pool, but left a lot to be desired. Also, Black Rock snorkeling isn’t that great from what I saw. If you like snorkeling for just fish and turtles, you won’t be disappointed. If you’re into coral, there’s very little in the way of coral at this area. Make sure you’re a strong swimmer if you do go out. There’s a bit of current to work with. P.s. if you are hoping for ocean water that is aqua blue and mostly clear where it meets the beach, this isn’t it.

By on Mar 8, 2022

Review comment responded on Mar 9, 2022

Aloha Kimberly, Mahalo, for taking the time to share about your stay. It is always exciting to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to accommodate you on your next visit to Maui. Mahalo, Michelle Yoon, Guest Experience Manager

5
Family

We had a wonderful time at the resort. The view was spectacular and they offered us an upgrade that was even better! The staff was very helpful We highly recommend this resort.

By on Dec 24, 2021

4
Partner Couples

View/beach and pool were amazing.

By on Nov 7, 2021

4
Everyone

By on Sep 19, 2021

2
Partner Couples

1) Services offered were ala carte with separate billing though they advertize and gain trust by saying 'all inclusive' 2) Pool services runs out of towels. Bad management. 3) There is a complimentary shuttle service to local town center but check in service forgets to inform guests. Bad service. 4) Understandable thete are covid days but resort has no complimentary guest events, shows, classes etc as every resort provides. They are a ripoff. 5) old buildings with bad condition carpets

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Aloha Valued Guest, Mahalo, for sharing your feedback on your recent stay at our resort. We are deeply regretful that your experience at our resort and the quality and value of our rooms did not exceed your expectations. We sincerely apologize for this, as we always strive to ensure that our guests leave Maui with positive memories of their experience. We appreciate you taking the time to share your insights with us, which will be shared with our management team to serve future guests of the resort better. Mahalo, Kalai Asuela, Guest Experience Manager

Sheraton Maui Resort & Spa

2605 Kaanapali Pkwy, Lahaina, HI 96761
url importing http://www.orbitz.com/Lahaina-Hotels-Sheraton-Maui-Resort-&-Spa.h22894-p2.Hotel-Reviews
There was an error importing /Lahaina-Hotels-Sheraton-Maui-Resort-&-Spa.h22894-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Lahaina-Hotels-Sheraton-Maui-Resort-&-Spa.h22894-p2.Hotel-Reviews

Frequently asked questions