Montage Kapalua Bay

Renovated suites, fantastic rooms, great view, relaxing, 5 stars service from the moment you check-in, staff well trained, food spectacular! There are also different activities available every day (yoga sessions, hawai dance show in the morning). I would go back there any time!! I highly recommend this hotel!

The Montage is an amazing resort with immaculately impeccable facilities. The spa and gym are some of the best I have experienced (better than the four seasons). The pool features feel as though they have brought rivers into the property with hot tubs scattered across. The rooms rival that of penthouse condos in major cities. The dining is nothing short of delicious, and we regretted going off the property to eat on a few occasions. The service and staff are amazing individuals. We have made friends with all the pool staff that stop by for a moment or stay for the whole day. They make it feel as though you are apart of the Montage Family. On the other hand, the beach staff are stuck up on their high horse ruining the chance to enjoy all of paradise. Their rude remarks and lack of care for the hotel guests is truly disappointing considering everything else the resort offers. The staff disregards individuals asking questions and act as though we owe them something. Thank you for a wonderful time in paradise, by the pool.

The first impression represents what you can expect for your entire stay … friendly staff, beautiful landscape, stunning views. The resort itself has four pools designed in intimate settings. Late April/early May was fairly quiet and definitely uncrowded. There are flowering trees everywhere -- pretty sure this is what paradise looks like. The 3-bedroom residence had a perfect room layout and the kitchen everything that you needed. We spent a lot of time in the morning and evenings on our large lanai and used the grill several times. Be sure to check out the spa and take the yoga/fitness classes offered, walk along the ridiculously beautiful coastal trail and snorkel in the bay. The occasional morning or afternoon rain showers gave way to most sunny days. Our stay at this Montage exceeded our expectations.

Our family of 8 (grandparents to grandchildren) had the best experience of any resort, any where, at the Montage Kapalua. Our grand residence was beautiful and CLEAN with all the creature comforts you could ask for. The staff, from Anna & Ayumi at the front desk, to our housekeeping staff to include Mildred and Irene, to maintenance, valet, room service attendants Manon & Melissa, pool staff, etc. were all very pleasant and great at their jobs. The pool was NEVER crowded, however I feel this has a lot to do with the timing of our trip in late April. Food was decent and what you'd expect poolside. Cocktails a little steep, but if you have a villa with a kitchen, this doesn't factor much. There are not enough good things we could all say about this place. And those who have left negative reviews, must have ridiculous and outlandish expectations. You will not be disappointed in this resort and we cannot wait to go back! Tips: *Building 1 has the best views & a huge grassy area +++ *Kapalua beach is great for snorkeling but is tiny and therefore fairly crowded, its worth the 10 minute walk to Namalu Bay you're looking to sunbathe, boogie board, etc. *Valet has a TON of beach items other families have left behind (chairs, boogie boards, sand toys, umbrellas, etc) so don't buy any! *Take advantage of the complimentary experiences and demos the hotel offers each day. All teachers are extremely friendly and knowledgeable *Go in the off season!

We live on Oahu and rarely have time to get away these day. For several years we’ve been discussing a short but exciting trip with friends. Maui is one of our favorite islands and though it had been a while, we knew how much fun we’d have. The Montage is unbelievable, every thing we hoped for and more. Huge rooms, homes really. Incredible service, especially around the pool. Elegant spa, feeling pampered. Great food, fish special was out of this world. We spent most of our time lounging and relaxing, barbecuing and sun worshiping, though we did dress up a bit to try the Rose at the Bay in the hotels private cliff house. Unbelievable views and quite romantic. Best extended weekend trip ever! Thank you everyone. J and C

Mahalo (thank you!) to the Kapalua Bay Beach Crew at Montage for helping make our beach time great! We have been fortunate to visit Kapalua many times, and can say from experience that your enthusiasm sharing your ocean and marine life knowledge, and water sports skill made for a wonderful aloha spirit at the beach. While we were enjoying relaxing by Kapalua Bay, we came to appreciate your excellent work helping keep all (from people to turtles) safe, from cautions about currents to be aware of snorkeling, to cautions about not touching turtles (to avoid spreading harmful bacteria to and from them) and how turtles need adequate space to feed and rest. Again, many thanks to Mahe and crew Brandon, Isaiah, Donald and Devon!

We just arrived home from an 8-night stay at this dream resort with our 14-year old twins. After reading several of the previous reviews, I urge those reading this review, to BOOK THIS RESORT! Yes, it is pricey - but those who have been comparing Montage to the Four Seasons, et. a. are certainly not faint at heart about dropping some coin on a memorable vacation. Vacations ARE EXPENSIVE!! But, if you are even considering the Montage, then you are one of the lucky ones who can splurge and, as a result, make your days in Kapalua the most amazing ever!! You can go back to boring and cheap and blah when you leave Hawaii. Enjoy the moment! Enjoy this little slice of heaven.

For the price you pay at this hotel, compared to comparable hotels elsewhere in the world, there are a number of areas in which this hotel could improve. It has a beautiful tiered pool area with views of the ocean but very little shade. The day beds that they charge a premium daily rate for have shade, but the rest of the chairs are mostly in the sun. The scattered few available have usually been reserved by someone early in the morning by putting towels on their chairs while they spend hours having breakfast/ sleeping in until they actually appear to use it. The first day we arrived, we tried to put some lounges in the shade of a tree. No one came to help us move these lounges. Instead they started packing up lounges by piling them up in front of us to obscure our view of the kids in the pool. We had the impression we’d arrived at a 3 star property at this point. Housekeeping didn’t come until very late in the day. Apparently they offer a turndown service but by the time housekeeping comes at 5pm, it seems hardly worth it. We did manage to get turndown one night which only involved getting some coconut lollies left on the pillow, that was it in its entirety. The resort fee costs $48 a day, plus $35/ day for parking and by the time you tip the valet each time you want the car, it adds up! The resort fee seems excessive given there is minimal poolside service, usually we were helping ourselves to towels and many times couldn’t access a lounge with any shade. No one comes to bring you water or anything. Maybe you get that if you hire a daybed for the day? All the activities at the beach you had to pay for separately as well ie paddle boards, snorkels etc. The room was beautiful and well set up for our needs. However we had an equivalent room at the Hyatt Residence Club Kaanapali Beach last visit at a fraction of the price. We don’t feel the extra money paid at this resort was worth it. Camila at the concierge desk was extremely helpful prior to our visit in arranging activities so she certainly made a good impression prior to our arrival. Unfortunately this impression wasn’t maintained.

We were treated like royalty from the moment we arrived. They made a point of calling us by name and going the extra mile in service at every level... valet and concierge excellent! cleaning staff and maintenance excellent! poolside service and friendliness excellent! restaurant service, live music, ambience excellent! The pools were varied and so much fun to explore. Not overcrowded. I can't say enough about how delighted we were with our stay!!!