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If you have been to China in the early 80's, you will know what I am talking about: no soul, big empty corridors with a lot of mould in the carpets, huge rooms with no furniture, except a bed and a chair from the good old communist days. Bathrooms with cockroaches, plugs and bare wires hanging from the wall (IN A BATHROOM). As one reviewer put it, it is like sleeping in a huge empty office. Do not trust the pictures, as all the furniture used to make it look good is is actually locked in function rooms. I am not even mentioning the noise from the main street that goes on the whole night. After one night, we moved to a cheaper place that actually a real 4 star hotel.
Oriental hotel is a great place to stay in lagos. With a great view of the Lekki expressway and wayer view from behind, it makes you feel the ambience of the Lagos metropolis. Easy to access and lovely workforce
Oriental Hotel Lagos is one of the top class hotel in Nigeria, but the experience and service quality 10th of July 2019 was a let down. Our team was there for a business at lunch their restaurant also meeting with some lawyers at the ground floor lobby. On entering the restaurant no one welcomed us, we picked menu our self, after 10 min we finally got someone to wait our table. The staff was grumpy, no smile, just came and took orders and went away. we have to wave whenever we need something. I wonder if this restaurant has a manager to watch what staff are really doing. After finishing with our meal one of our team member decided to pack some food for takeaway because he joined late for lunch. We asked for the bill and i noticed we were charged for takeaway pack without informing us that it will be included to our bill. We were also told to pay our bill by cash such an unprofessional team I wonder if this is how other guest are treated. Went down stairs to the lobby waiting for our lawyers to join us for the meeting ordered some coffee, juices and snack, this time the server was smiling attentive and welcoming. When we also asked for the bill, there was no bill presented we got our bill verbally we don't know if we paid less or was overcharged. The main reason which made us write this review is the staff are not well trained.
This hotel offers no frills, no service and no smiles. Front desk is grumpy. Only the gents that open the doors offer a semi-smile and a greeting. The exception was one waiter in the breakfast room. That said, my room was large (very large) and the river view most pleasant bot day an night. Avoid the noisy road facing rooms. Rooms are clean and so is the linen although towels are a lottery (always clean) but seldom a full set. It's nice to have access to a bath and separate shower. A nice touch is the constantly refreshed complimemtary bar fridge which offers beer and soft drinks.
So this was a last minute choice (special recognition goes to Mr. Jonathan who gave away our apartment, turned off his phone and left us stranded in Lagos on New Year’s Eve...but I digress) I understand that there is a hierarchy when it comes to hotel rooms. HOWEVER ... “Standard” does not mean “disgusting” which was exactly what our room was. Direct quote from a concerned family member upon seeing the room was “O dirty die sha” I feel as though there should be a level of cleanliness/ standard maintained regardless of the “tier” or type of room (too much to ask?) Called for the room to be cleaned, and my guy showed up with a swifter DUSTER (deadass). We sent him back down to get... anything else. Luckily I packed my sheets and pillowcases! Safe to say we checked out as soon as possible. I have heard that the newer buildings have nicer rooms, so maybe specify ? Good luck!
It's acceptable - no question. However, for the price one can expect a much higher standard and a more professional service. Lagos may be pricey but I would definitely recommend looking for other options; there are several hotels in the area.
I have only visited the hotel once, it never came to my mind for once and it has never been in my bucket list of hotels to visit because it is a stone throw from Victoria Island so i prefer to stay or tour around Victoria Island than cross over to the west of the island. Well, i will still recommend the hotel to people who intends going there for fun and to have a nice time out. What i found most interesting about the hotel is that the scenic view is pleasing and i had a nice time on my only official visit to the hotel. Better services but still not the best in the country
My friends and family stayed at The Oriental for my birthday week. The rooms were spacious and comfortable, the staff were friendly and helpful. I had my birthday dinner for 40 guests in the Chinese Resteraunt , food and service was excellent!
The rooms are big and housekeeping is ok. The free mini bar is such a value-add. Room service food is good but a bit costly. Breakfast offers very little for a 'Westerner' because it is targeted at the Nigerian and Chinese guests who are the vast majority. Front desk service is disorganised and really bad. Be patient and forgiving. It's better than getting frustrated. PS: There is still no signage anywhere that guides the first time guest to the breakfast room which is on the forth floor if a separate building.
First I want to talk about how beautiful the hotel looks like from the road, I have always wanted to stay at oriental Hotel. The disappointment started from the moment I entered I was so shocked at all the empty spaces and how old it looked inside. My suite was so big but with lots of empty spaces which made it lose its beauty, my room had a bad odor which I did not understand and the wardrobe had a funny smell almost like the smell of pee. The Furniture is old and the tv had bad picture with very few channels to watch. On my first night I ate from the Chinese restaurant, the food was OK but the customer service was bad. The second night I ate from the Japanese restaurant, food was not nice. When I got back to My room I called room service and order a chicken sandwich with fries, when they brought my food it almost get cold. They didn’t have enough supplies of tea bag and sugar or milk. I have to keep calling for milk every time I want to make tea and which 20 mins to bring. I wondered why they didn’t have powdered milk sachets. In the morning I had yam and fish stew, I should say the stew looked old .More like 2 days left over, for lunch I order okra soup which also didn’t teste fresh. The food was just terrible, nothing seemed to be fresh. Dinner I ordered chicken with fries, the food was so cold that I called room service to complain, all they said was sorry.? I checked out the following day ,waste of money. And I left with a running tummy from eating old terrible food. The only nice thing about the hotel was the view of the lagoon and good WiFi network. The rest was Rubbish. To The Management, you have a lot to do on improving the Hotel.
Lagos Oriental Hotel is located within a mile (2 km) of Palms Mall and Kuramo Beach. This 180-room, 5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 11:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
Lagos Oriental Hotel's 180 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, phones, and desks are also available.
Guests staying at Lagos Oriental Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and free newspapers.