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Recent guest reviews

DISHONESTY ruined what otherwise would have been a perfect holiday in a beautiful, spotless location, with some of the finest service I have ever experienced. I left an open tap on my credit card and had all meals/drinks charged to my room. I kept rough numbers on my head as we consumed. At check out I was presented the grand total in a single page, and on the side the single bills I had signed for each consumption. Each of those single bills already had a generous tip. The grand total was a few hundred pesos over the number I had expected. So I did a quick addition in my head of all the totals from the individual checks I had in front of me, and I got the number I had originally expected. I told the clerk and they immediately took out a calculator and between two of them rapidly did what appeared to be the addition of all the individual bills. They got the number from the grand total page. I said fine. But then I was embarrassed to myself for being so bad with a simple mental addition. I took out my cell phone and started to add. The clerk then tried to withdraw the individual bills, but I asked him to wait a few seconds. Finally I found my original number was right. Only then they recognized they had added the numbers from the grand total page, which included extra tips for gardeners and cleaners. They claimed every customer gets “invited” to pay such a tip on check in. I told them nobody had asked me. The clerk stubbornly replied that everybody gets asked as tips are only voluntary. I told him I would be happy to give that extra tip in addition to all those tips already included in each individual bill, but that was no honest way to get it. The manager, who was standing to our side the whole time, insisted it was simply a miscommunication, and the clerk who checked us in must have forgotten to tell us about the gardener/cleaners “voluntary” tip. I made him note that was NOT miscommunication. His people tried to fool me on my face, pretending to add the individual bills, while they were simply adding the numbers from the grand total, which included those hidden tips. Shame on you, for such a dishonest way to get a few extra pesos on tips. I would have happily given you more than that on a proper solicitation. Dishonesty is what bothers me. The owners of this place need to realize that their crew is pushing hidden tips on customers. I have been reading other reviews and hidden charges seem to be a common problem.

We were at the Hacienda one night only, on the way from Guanajuato to Guadalajara. Excellents rooms and facilities. Typicaly mexican designed atmosphere. Hacienda was stablish by a spanish family early 16th. century. Good restaurant and excellent service. Horse back ryding. Bycicles. Nice gardens sourrauding all the Hacienda.

The ambiance and the food make a perfect ambiance in addition to the fact that the hacienda has a perfect location. Dinner itself is a little pricey if compared to local places but if you are looking for a more premium dinner with a classic Mexican menu and great wine selection domestic and international this is the place.

My wife and Me were so exited to visit this hotel. It is not a cheap hotel, we paid 2,000 per night, we got a nice looking room, but nothing works!!! First the TV, they send a guy to fix it, after some time it was fixed, then there was no hot water in the shower, we call one more time to reception, they sent a plumber at 9:00pm to fixed it, the experience is to share my room with the maintenance guys!!! What a romantic getaway!!! Terrible experience, terrible actitudes of the people from front desk. They refuse to change the room.

Safe, beautiful, unique. Great experience, great service and great food. We did the Horse tour and the Cowboys are really professionals, the surroundings are very typical of the area and the food is what you expect of this type of places. Ask for the "Pacholas" as the main course.

We were very disappointed, the room is completely different as on the website. Less charming, a bit tacky, the crosses has disappeared. We have choiced Medialuna and were very upset to not recognize the room we have paid for. The dinner was very noisy because of musical band just next to us, playing bad and loud. The hacienda is perfect for old, cheesy, corny, lazy people. This is really a shame, this place could be amasing with a bit of taste and professionalism, and less sham...

We had a brief visit this week but stayed for a week a couple of years ago and have been to Hacienda Sepulveda many other times over the past several years. I have to give my review because I love this place! It is so serene with so many beautiful areas to relax. The rooms are filled with beautiful antiques and have sitting areas aside from the bedrooms. Many have spa bath tubs and the beds are very comfortable. The staff is attentive and very friendly. The entire place is very clean and there's something interesting to look at everywhere you look. There are horseback activities and many animals to enjoy. I walked around and looked at the different species of horses and Snow White, the donkey. There's a peaceful lake where we spotted trout and a turtle. There's a wonderful spa where I have experienced a terrific massage and skin treatments, a pool where my husband and I swam and enjoyed a poolside cocktail, a restaurant and bar with delicious food, and a lot of historical pictures of the family. There's also a section in the restaurant with paintings and sculptures by the local and world renowned artist, Carlos Terres, whom we love! I highly recommend staying at this historical hacienda with all it's beautifully restored antique buildings.

Very happy to have had the opportunity to stay at the wonderful Hacienda, the room was nice and quite beautiful decor as with the rest of the hotel. Everyone says hi and the restaurant serves great food. Will come back for more !

This place is so magical and so pretty. We wanted to spend this new year's eve differently, and we chose this place to spend a night as a family. The package price is very reasonable. Arriving on 31st of December, we had a fantastic lunch. We enjoyed the bicycle and other outdoor activities. The next day we enjoyed Spa and Temazcal. I want to go back there again!

This secluded resort is truly beautiful. It is on the outside of town, not city or traffic noise to speak of. Each room has it's own unique setup and charm. The grounds are great. My only complaint is all the peacocks. I never knew how they got there name until we stayed here. But at all hours of the day and night they yell back and forth Peeee-Cawwkkk. It's quite terrible, especially when you are trying to sleep. However don't let that deter you, as the rest of the experience is fantastic. I would return myself (I'd just get a different room, hopefully without a peacock outside)

Carretera Lagos-El Puesto Lagos de Moreno JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Hacienda Sepulveda Hotel & SPA places you 5.5 mi (8.8 km) from Pedro Moreno Stadium. This 26-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

Hacienda Sepulveda Hotel & SPA's 26 individually furnished rooms provide coffee makers, safes, and phones. 29-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer designer toiletries and slippers.


Property features

Guests staying at Hacienda Sepulveda Hotel & SPA enjoy access to a full-service spa, an outdoor pool, and a sauna. If you plan to drive, free valet parking is available. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Master suite

2 Double Beds | 1 Double Sofa Bed | Sleeps 4

Suite, Jetted Tub (Master)

1 King Bed | Sleeps 3

Junior Suite

1 King Bed | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend this hotel

Total of 242 reviews

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