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Recent guest reviews

nice place. the better of the 2 Casa Grandes (the other is on Calle 7). this one is on Calle 16. the staff was absolutely wonderful and accommodating in every way. elevator is card-keyed and staff watches and makes an effort to recognize everyone and generally know/greet their guests by name. formal but friendly. breakfast set-up is very good with a baby-omelet station. not huge ones but you can get 2nds. fruits, cereals, pretty much as full of a continental breakfast as I've seen at any ritz carlton. there's like 3 areas to take it all in. a good 30-40ft broken into sections. massage was good. facilities looked very good altho I didn't take them in. wet and dry saunas, HT and decent sized pool, altho not much view from it. surrounded by plants tho. roof coverings and those exterior clear panels generally frosted by the extreme LP sun, I'm guessing. hotel is laid out as a towering hollow cavern, with rooms on the perimeter of the building itself. we have a hotel like that in my city. honestly, the place looks better from the inside, as there's not really a place outside to appreciate this places' architectural features. also, be aware there is a view-side and non-view (neighborhood, not wall) side.

Hotel Casa Blanca is a modern hotel in the San Miguel Zone. However, it’s staff is not accommodating and make things difficult with burocratic processes. Sometimes I feel they are spying on you, in terms of what guests you invite to your room etcetera. Overall, missing the whole “the guest is always right” and focus on excellent guest experience/service.

Nice hotel but starting to deteriorate. Wall mounted hair dryer broke and they were unable to provide a replacement. Even 24 hours later they hadn't fixed it and instead they told me I wasn't using it correctly. There were ants in the bathroom. Additionally, the room had 3 telephones but only 1 worked. Customer service leaves a lot to be desired. In addition to telling me i was using the hairdryer incorrectly (after which I took a video to show them otherwise), they accused us of taking a washcloth and my father who was staying in another room of taking a bathrobe (neither of which were true). At the restaurant they brought my husband the wrong dish and when we told them, they said that was what we ordered and did not redo it or remove it from the bill. I ordered the pejerey (fish) which by taste had gone bad. They neither offered to replace it nor remove it from the bill. Breakfast buffet was nice, as was the swimming pool.

The hotel manager was horrible. It was our second time back at the hotel. Our first time in the hotel was wonderful. We left to see another city (Sucre) and we returned to La Paz and checked into the hotel a second time. The second time the hotel manager tried to send us an extra bill he claimed he "forgot" to bill us for during our first stay. He was not even present to give us the bill but had a man at the front desk give us the bill. The front desk man was very confused and wasn't even sure what was happening and the hotel manager was not even present.

Modern, full equiped hotel with nocw restaurant and terrace bar. An oasis in La Paz

Calle 16 No.8009, Calacoto La Paz

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Japanese Garden is within a mile (2 km) of Casa Grande Hotel, and other popular sites like Chuquiago Marka are within a couple of miles (3 km). This 65-room, 4.5-star hotel has private in-room pools along with free breakfast and an indoor pool. It's connected to the convention center in central La Paz and also close to Valle de la Luna.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 65 rooms provide private pools, iPod docks, and minibars. Guests can expect to find free WiFi and 46-inch LED TVs with cable channels and DVD players. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, free newspapers, and free bottled water are other standard amenities.


Property features

At Casa Grande Hotel, guests enjoy an indoor pool, a health club, and a spa tub. You can take advantage of limited parking, along with a shuttle from the hotel to the airport (available 24 hours) for BOB 120 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Family Room

1 King Bed and 2 Twin Beds | Sleeps 4

Presidential Suite

1 King Bed | Sleeps 2

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 3

Deluxe Room

1 King Bed | Sleeps 3

Guest reviews for Casa Grande Hotel

Everyone (5)
5
Everyone

nice place. the better of the 2 Casa Grandes (the other is on Calle 7). this one is on Calle 16. the staff was absolutely wonderful and accommodating in every way. elevator is card-keyed and staff watches and makes an effort to recognize everyone and generally know/greet their guests by name. formal but friendly. breakfast set-up is very good with a baby-omelet station. not huge ones but you can get 2nds. fruits, cereals, pretty much as full of a continental breakfast as I've seen at any ritz carlton. there's like 3 areas to take it all in. a good 30-40ft broken into sections. massage was good. facilities looked very good altho I didn't take them in. wet and dry saunas, HT and decent sized pool, altho not much view from it. surrounded by plants tho. roof coverings and those exterior clear panels generally frosted by the extreme LP sun, I'm guessing. hotel is laid out as a towering hollow cavern, with rooms on the perimeter of the building itself. we have a hotel like that in my city. honestly, the place looks better from the inside, as there's not really a place outside to appreciate this places' architectural features. also, be aware there is a view-side and non-view (neighborhood, not wall) side.

By on Jul 24, 2019

Review comment responded on Aug 1, 2019

Dear guest, Thank you very much for your comment, it is very important for us to know your experience. We are glad to know that you enjoy your stay with us and that our service and infrastructure lived up to your expectations, remember that we always wait for you at your HOME ... Best regards

3
Everyone

Hotel Casa Blanca is a modern hotel in the San Miguel Zone. However, it’s staff is not accommodating and make things difficult with burocratic processes. Sometimes I feel they are spying on you, in terms of what guests you invite to your room etcetera. Overall, missing the whole “the guest is always right” and focus on excellent guest experience/service.

By on Dec 27, 2018

Review comment responded on Jan 25, 2019

Dear guest, Thank you very much for your comment, for us your opinion is very important, we regret that you have taken an erroneous impression, however we will work to improve. We are waiting for you in your CASA ... Best regards

2

horrible customer service

Everyone

Nice hotel but starting to deteriorate. Wall mounted hair dryer broke and they were unable to provide a replacement. Even 24 hours later they hadn't fixed it and instead they told me I wasn't using it correctly. There were ants in the bathroom. Additionally, the room had 3 telephones but only 1 worked. Customer service leaves a lot to be desired. In addition to telling me i was using the hairdryer incorrectly (after which I took a video to show them otherwise), they accused us of taking a washcloth and my father who was staying in another room of taking a bathrobe (neither of which were true). At the restaurant they brought my husband the wrong dish and when we told them, they said that was what we ordered and did not redo it or remove it from the bill. I ordered the pejerey (fish) which by taste had gone bad. They neither offered to replace it nor remove it from the bill. Breakfast buffet was nice, as was the swimming pool.

By , from Washington, DC on Apr 20, 2017

Review comment responded on Apr 24, 2017

Dear Mrs. Menckhoff, Thank you very much for your comments to us your opinion is very important. We are very sorry that we did not meet your expectations, regarding to your experience. We are here to hear and attend any of your requirements at all times and I hope to have the opportunity to serve you again in your next visit to La Paz. Please accept our apologies and be sure that we are putting all efforts to solve this kind of problems. Best regards, Ingrid Córdoba Abán Quiality Supervisor

4
Everyone

The hotel manager was horrible. It was our second time back at the hotel. Our first time in the hotel was wonderful. We left to see another city (Sucre) and we returned to La Paz and checked into the hotel a second time. The second time the hotel manager tried to send us an extra bill he claimed he "forgot" to bill us for during our first stay. He was not even present to give us the bill but had a man at the front desk give us the bill. The front desk man was very confused and wasn't even sure what was happening and the hotel manager was not even present.

By on Oct 11, 2016

5

best hotel in la paz

Everyone

Modern, full equiped hotel with nocw restaurant and terrace bar. An oasis in La Paz

By , from santiago on Aug 6, 2016

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