Skip to main content
Beginning of main content

Recent guest reviews

The place was very pretty. Did not like the fact that the water was either too hot or too cold. They need to make it warm. But it was to the extreme on both sides which I find ridiculous.

Rooms are large, landscaping is beautiful, good variety of pools and hotsprings well maintained. Be prepared to walk alot as the shuttle doesn't always run at 15 minute intervals.

The property has a small atrium with butterflies. Not many but still nice to see for an activity if you are done with your morning activity or waiting for a tour bus to take you somewhere. There is also a small pond which is home to a large crocodile. We saw it asleep on the grass when we arrived on site but another couple told us they did not see it so it may have been resting submerged and out of site. The pool area is great for swimming. There is a large pool with a long slide down but unfortunately was not in service. There is another small pool area with a large volcano fountain for very small children. The third pool is for older children to ride down a slide. The slide speeds up quickly and sends the kids out fast. Good fun. The other area is the heated pool area for relaxing in. Mostly used by adults, there are tables submerged for use to sit at and a nearby bar to purchase drinks from. The gift shop on the property has a lot of souvenirs to purchase items from but can be purchased from other souvenir shops for better prices. There is an observation area on the property but the road to get there is rocky so you will need a 4 wheel drive vehicle or rent a horse to reach it or take a long steep hike. Great view from there though. The rooms are nice but not perfect. The card used to electrically gain access to the room is also used by the door to activate the power plugs, lights, and air conditioning. Our plate broke off and they used some inadequate tape.

Grounds are absolutely beautiful and the pools are awesome, specially for kids. The rooms are a little outdated and Wi-fi is only available in common areas.

The hot springs are fantastic! The animal exhibits were also nice.

Los Lagos is a wonderful property, and I would recommend it to everyone! It is located at the base of Arenal Volcano. They have free breakfast daily, they help with coordinating transportation, they have beautiful pools and hot springs, they have activities on-site such as ziplining, horseback riding and a volcano hike. The food and restaurants are great! The staff is very friendly and helpful! To make the resort even better, they could add an easier level horseback riding activity and laundry facilities.

Our room front porch had a gorgeous view of Arenal volcano. Room was spotlessly clean, spacious. The shuttle service was wonderful with getting about this huge resort. Workers keep the ground beautiful, the horses grazing nearby, makes this an idyllic place to stay. The hike up to the observatory is tough, but worth it. The bathroom is terribly dated and our bathtub was cracked, but overall would definitely stay here again. the complimentary breakfast is fantastic and we had lunch and dinners there too - excellent service and the quality of the food was very good. As was the price for the lunch/dinners.

Beautiful grounds and the shuttle service around the property was great.

The staff was very welcoming and helpful. The room was perfectly clean!! The hotel has a little park and we can see butterflies, turtles, crocodile, iguane... We can do a lot of activities inside the hotel and we did horse riding with nice staff. Riding for 2 hours in the forest, in the mountain... view of Arenal was totally awesome.. The hotel has their own hot spring. I recommand.

Resort very clean and staff very welcoming. The room was perfectly clean. There is a little park inside the resort, we can see butterflies, turtles, crocodile, iguane... There is a lot of activities inside the hotel... we did horse riding with very nice staff. Riding inside forest and very little river. With a nice view of Arenal mountain for 2 hours.. I recommand I recommand.

No hot water some times. No WiFi. Very expensive restaurant with not so great food chiices

They would not make a room change, even though I only wanted 1 night and was willing to pay for 2, they had room and they were kind of rude about it. Its our policy! Bummer

nice stay. Highly recommended. Will come again in the near future

Great hotel with beautiful views and hot springs. The pool areas were beautiful and the breakfast buffet was wonderful. We enjoyed waljing through the gardens. The room was spacious and the staff was friendly. We really enjoyed the different pools and slides.

We had an early checkout they made sure to leave us a breakfast care package to make sure we had something to eat.

Los Lagos is a place to relax great pools (with different temperatures) and a perfect location, the staff is very friendly and the room are very clean and modern. breakfast was very good...I will love to go back some day...:)

My two friends and I visited Stayed at Los Lagos for 3 nights and experienced 5 star service there. The staff is extremely friendly and accommodating. The views of the volcano are spectacular and the resort grounds are beautifully lush. The pools are diverse from cold to hot pools. The bar tenders are fun. It is a massive resort that makes you feel you are in your own little town. I felt very safe. Overall perfect experience. Special shout out to Fabiola (front desk) and Arturo (bartender) for their incredible service. La Fortuna will forever be a favorite vacation destination of mine simply based off my experience at Los Lagos.

Wonderful swimup bar in a thermal spa pool. Very clean; great animal and butterfly area with beautiful gardens. Restaurant food was good and nice bar selection.

6 km oeste del Parque Central La Fortuna

Hotel highlights

  • Walking distance to Arenal Volcano National Park
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Arenal Volcano National Park is within a 5-minute walk of Hotel Los Lagos Spa & Resort while other popular sites like Arenal Volcano are within a few miles (5 km). This 96-room, 3.5-star hotel has 11 outdoor pools along with a full-service spa and free breakfast.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect to find a plasma TV with cable channels. The bathroom offers hair dryers and free toiletries.


Property features

Guests of Hotel Los Lagos Spa & Resort have access to a full-service spa, 11 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle for a fee. Front-desk staff can assist with securing valuables and tours/tickets. Other amenities at this hot springs hotel include an indoor pool, a children's pool, and a spa tub.

Room options

Superior Room, Mountain View

Queen 2 | Queen 2 | Sleeps 6

Guest reviews for Hotel Los Lagos Spa & Resort

Everyone (20) Couples (22) Family (32) Friends (6) Other (1)
3
Everyone

By on Oct 13, 2019

Review comment responded on Oct 13, 2019

Thanks for staying with us. We appreciate your feedback!

2
Partner Couples

The place was very pretty. Did not like the fact that the water was either too hot or too cold. They need to make it warm. But it was to the extreme on both sides which I find ridiculous.

By on Sep 26, 2019

Review comment responded on Oct 3, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4
Partner Couples

Rooms are large, landscaping is beautiful, good variety of pools and hotsprings well maintained. Be prepared to walk alot as the shuttle doesn't always run at 15 minute intervals.

By on Sep 3, 2019

Review comment responded on Sep 5, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4
Partner Couples

The property has a small atrium with butterflies. Not many but still nice to see for an activity if you are done with your morning activity or waiting for a tour bus to take you somewhere. There is also a small pond which is home to a large crocodile. We saw it asleep on the grass when we arrived on site but another couple told us they did not see it so it may have been resting submerged and out of site. The pool area is great for swimming. There is a large pool with a long slide down but unfortunately was not in service. There is another small pool area with a large volcano fountain for very small children. The third pool is for older children to ride down a slide. The slide speeds up quickly and sends the kids out fast. Good fun. The other area is the heated pool area for relaxing in. Mostly used by adults, there are tables submerged for use to sit at and a nearby bar to purchase drinks from. The gift shop on the property has a lot of souvenirs to purchase items from but can be purchased from other souvenir shops for better prices. There is an observation area on the property but the road to get there is rocky so you will need a 4 wheel drive vehicle or rent a horse to reach it or take a long steep hike. Great view from there though. The rooms are nice but not perfect. The card used to electrically gain access to the room is also used by the door to activate the power plugs, lights, and air conditioning. Our plate broke off and they used some inadequate tape.

By on Aug 26, 2019

Review comment responded on Aug 29, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Continuar la conversación

4
Family with small children

Grounds are absolutely beautiful and the pools are awesome, specially for kids. The rooms are a little outdated and Wi-fi is only available in common areas.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Thanks for staying with us. We appreciate your feedback!

5
Families

The hot springs are fantastic! The animal exhibits were also nice.

By on Jun 22, 2019

Review comment responded on Jun 24, 2019

Thanks for staying with us. We appreciate your feedback!

5
Families

Los Lagos is a wonderful property, and I would recommend it to everyone! It is located at the base of Arenal Volcano. They have free breakfast daily, they help with coordinating transportation, they have beautiful pools and hot springs, they have activities on-site such as ziplining, horseback riding and a volcano hike. The food and restaurants are great! The staff is very friendly and helpful! To make the resort even better, they could add an easier level horseback riding activity and laundry facilities.

By on Jun 19, 2019

Review comment responded on Jun 25, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5
Families

Our room front porch had a gorgeous view of Arenal volcano. Room was spotlessly clean, spacious. The shuttle service was wonderful with getting about this huge resort. Workers keep the ground beautiful, the horses grazing nearby, makes this an idyllic place to stay. The hike up to the observatory is tough, but worth it. The bathroom is terribly dated and our bathtub was cracked, but overall would definitely stay here again. the complimentary breakfast is fantastic and we had lunch and dinners there too - excellent service and the quality of the food was very good. As was the price for the lunch/dinners.

By on May 24, 2019

Review comment responded on May 24, 2019

Thanks for staying with us. We appreciate your feedback!

5
Friends

Beautiful grounds and the shuttle service around the property was great.

By on Mar 27, 2019

Review comment responded on Mar 28, 2019

Thanks for staying with us. We appreciate your feedback!

5
Family with small children

The staff was very welcoming and helpful. The room was perfectly clean!! The hotel has a little park and we can see butterflies, turtles, crocodile, iguane... We can do a lot of activities inside the hotel and we did horse riding with nice staff. Riding for 2 hours in the forest, in the mountain... view of Arenal was totally awesome.. The hotel has their own hot spring. I recommand.

By on Mar 20, 2019

Review comment responded on Mar 21, 2019

Thanks for staying with us! Your opinion is very important to us.

url importing https://www.orbitz.com/La-Fortuna-Hotels-Hotel-Los-Lagos-Spa-&-Resort.h1312339-p2.Hotel-Reviews