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Recent guest reviews

Amazing lodge in the rainforest. We ate at the restaurant many times and the food was always great! The owners are amazing and add to the experience with knowledge and humor!

Outstanding view, excellent food and great service

The property is beautiful and feels remote yet is close enough to everything you need. The view from our chalet was incredible! The staff was very kind, helpful, and responsive. We had a wonderful time!

The location and property was absolutely perfect and stunning. The maintenance of the property was impeccable. It was a unique escape from the hustle of Los Angeles, California. Our view from room 311 will always be in my memory....when u open balcony doors to a view of Arenal Volcano and listen to the sounds of various birds such as Toucans. The trails of the property were breath taking. The staff were an absolute joy. The front desk staff of Gaby and Cesar were very hospitable and kind. The concierge, Jesse, from Jacamar Tours was helpful and networks like no other. The grounds people are friendly. All I can say it was truely "Pura Vida."

Great staff and location! We loved staying here especially enjoyed the pool and jacuzzi.

The view was fantastic. We were above the tree tops.

Beautiful grounds and hiking trails. Great restaurant.

The lodge was on a gorgeous, remote property, far from the road. The terrain on the drive up was a bit dangerous, so rent a vehicle with 4 wheel drive. The staff was accommodating and friendly and the housekeeper kept the room tidy and welcoming. The front desk and restaurant staff were so kind, friendly and helpful! My only concern was that the back door just seemed very easy to break into which is a little scary. We also encountered a snake in the shower which the hotel staff kindly removed without a problem :) we think it got in under some space under the door that faced the garden. We loved our stay!!

Grounds are fantastic, can take a day just to wander. Drawback is it's out of the way, dining out is difficult as a taxi is required.

Beautiful location, spacious and venerable lodge, with beautiful pool and hot tubs, all well-tended and very inviting. Food in the lodge restaurant was varied and very good, staff was wonderful and services were all timely and thorough. Jesse at the activities desk is an energetic and well-informed lady. The drive to the lodge from the highway is 2 km long and fairly steep and rough at times, but no matter for us, as we had Jesse schedule zip line and river rafting activities and all included transportation in nice, air-conditioned vans to and fro. We would definitely choose this place again, in large part because it's well away from the traffic and bustle of La Fortuna.

We stayed in one of the Chalets at Arenal Lodge. The views of the volcano were breathtaking. The property had several nature trails with lots of floral and fauna to view. It is a very hilly property so be prepared to walk as the resturant, pool, bar, etc are a good distance from the chalets. If staying here make sure you make time to explore the nature trails. We saw hummingbirds and howler monkeys plus much more on the property. The chalet was not air conditioned which led to dampness in the room and a camp feel but we slept with the windows open and it was nice and cool plus it was neat to be woken up by the howler monkeys each morning. This is an older hotel and it shows but the rustic nature is what led to its charm. I do have to say the beds were quite uncomfortable - extremely hard. Also this hotel is one of the farthest from LaFortuna and “off the beaten path”. It is a 2km Drive from the main road up a curvy unpaved road. It was quite a trip especially at night. The staff was very friendly and helpful and overall I would recommend this hotel if you don’t care about being in a plush resort and want to feel like you are in the mountains of Costa Rica.

The hotel has various buildings with rooms suitable for travelers needs from single to large groups. The setting is one of a kind. The grounds are amazing. The staff couldn't be more friendly or accommodating. The location is near many attractions and Lake Arenal. The food at the lodge is great. There is a very clean pool and 2 Jacuzzis outdoors overlooking the grounds and the Arenal Volcano. The owner enjoys cigars and is great to chat with.

We loved our stay here - the room was large with full glass walls to view the volcano from our room. The lodge is very nice as well and offers a great place to hang out, play games, read, etc. The free hiking on the property was beautiful as well.

We arrived on Wednesday to stay through Saturday. I did not want to leave. The owner is a delight and makes sure you are happy. She is hands on...

We had 3 different groups staying in rooms at the hotel. This was one of our favorite hotels on the trip. The chalets are amazing and had beautiful views of the volcano. Some of the rooms, like the "honeymoon suite" have not been updated and where clean, but definitely not as nice. We wanted to do a zipline last minute before we left town and the lady at the tour desk made it happen. The pool area was lovely and the food was good.

I booked a chalet and the view was spectacular. Our neighbors from below were a bit noisy but it didn't ruin the experience. We would probably not return but not due to the hotel just the overall area. I, personally, was not too impressed with the Arenal area compared to the other cities I visited during this trip. The volcano tour we booked was a bit dull and overpriced for what it actually was for.

Amazing views from the chalets we stayed in. Staff was friendly and helpful. Great pool and Jacuzzi. The drive up is awesome.....in a good and bad sense. It's kind of scary and fun at the same time. It takes awhile so we were glad to have pickups for our excursions. There's no butterfly garden as advertised. It's out of town and with the drive it's a benefit to plan ahead.

We arrived at this hotel to find it in constant storm conditions. Other guests said it had been like this for days. The tour agent said it was like that all the time because it is up in the mountains. Of course the weather is not their fault. The beds in the rooms were not comfortable. The hotel is a $35 cab ride in to town. The restaurant at the hotel was terrible, so that meant if we wanted a decent meal we would have to spent $70 just for cab fare. Because of all of this we decided to check out the next morning. The hotel staff said I would get a 50% refund. They did not process the refund, and I have called them several times, provided multiples means to give the refund they should have processed when I checked out, and have also emailed them several times to several different company email addresses. We checked out of the hotel on December 27th. It is now February 16th and I still haven't received a refund. I imagine at this point I will not. I would consider this stealing.

200 Meters NW of the dam of Arenal Lake La Fortuna Alajuela

Hotel highlights

  • Walking distance to Lake Arenal and Arenal Volcano National Park
  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Arenal Lodge places you next to Lake Arenal and a short stroll from other popular sights like Arenal Volcano National Park. This 50-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free local cuisine breakfast, served each morning from 6:30 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 50 rooms feature coffee makers, free local calls, and ceiling fans. 24-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes are also standard.


Property features

At Hotel Arenal Lodge, guests enjoy features like an outdoor pool, a fitness center, and 2 spa tubs. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 180 per vehicle one way. The front desk has multilingual staff that can help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this hot springs hotel include a steam room, free WiFi in public areas, and a computer station.

Room options

Panoramic Chalet, Mountain View

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Family Suite, 2 Bedrooms

1 Queen Bed and 2 Twin Beds | Sleeps 4

Standard Room

2 Double Beds | Sleeps 4

Standard Apartment

2 Double Beds and 1 Twin Sofa Bed | Sleeps 5

Guest reviews for Hotel Arenal Lodge

Everyone (18) Couples (9) Family (13) Other (1) Friends (1)
5
Family

Amazing lodge in the rainforest. We ate at the restaurant many times and the food was always great! The owners are amazing and add to the experience with knowledge and humor!

By on Feb 5, 2021

Review comment responded on Feb 6, 2021

Thank you very much for commenting. Hope to see you again in Arenal Lodge.

5
Family

Outstanding view, excellent food and great service

By , from Michigan on Jan 15, 2021

Review comment responded on Jan 28, 2021

Thank you for visiting Arenal Lodge. Hope you come back

5
Partner Couples Friends

The property is beautiful and feels remote yet is close enough to everything you need. The view from our chalet was incredible! The staff was very kind, helpful, and responsive. We had a wonderful time!

By on Feb 5, 2020

Review comment responded on Feb 5, 2020

Dear Guest, Thank you very much for your comments, these are very important to us. We hope to see you again in the future. Best Regards!

5
Family

The location and property was absolutely perfect and stunning. The maintenance of the property was impeccable. It was a unique escape from the hustle of Los Angeles, California. Our view from room 311 will always be in my memory....when u open balcony doors to a view of Arenal Volcano and listen to the sounds of various birds such as Toucans. The trails of the property were breath taking. The staff were an absolute joy. The front desk staff of Gaby and Cesar were very hospitable and kind. The concierge, Jesse, from Jacamar Tours was helpful and networks like no other. The grounds people are friendly. All I can say it was truely "Pura Vida."

By on Jan 18, 2020

Review comment responded on Jan 18, 2020

Dear Guest, Thank you very much for your comments, these are very important to us. We hope to see you again in the future. Best Regards!

5
Everyone

By on Jan 13, 2020

Review comment responded on Jan 14, 2020

Dear Guest, Thank you very much for your comments, these are very important to us. We hope to see you again in the future. Best Regards!

5
Family

Great staff and location! We loved staying here especially enjoyed the pool and jacuzzi.

By on Apr 8, 2019

5
Family

The view was fantastic. We were above the tree tops.

By on Mar 21, 2019

5
Everyone

By on Mar 16, 2019

5
Partner Couples Friends

Beautiful grounds and hiking trails. Great restaurant.

By on Feb 24, 2019

4
Everyone

The lodge was on a gorgeous, remote property, far from the road. The terrain on the drive up was a bit dangerous, so rent a vehicle with 4 wheel drive. The staff was accommodating and friendly and the housekeeper kept the room tidy and welcoming. The front desk and restaurant staff were so kind, friendly and helpful! My only concern was that the back door just seemed very easy to break into which is a little scary. We also encountered a snake in the shower which the hotel staff kindly removed without a problem :) we think it got in under some space under the door that faced the garden. We loved our stay!!

By on Dec 6, 2018

Review comment responded on Dec 7, 2018

Thanks to stay with us, we appreciate your review it's very important for us

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