Overall great place to stay.
The hotel was located a little outside of the city but metro was across the hotel and you can always Uber. Beautiful modern hotel, great staff, restaurant and the bar was amazing as well. The only thing I had issues was the beds were a little hard for me. Everything else was great
Overal experience was very pleasing. Staff at the front desk is very skilled and polite. They speak many languages including English at fair level. The frustrating part was at the breakfast buffet. Staff there is not very skilled. They were asking from which room am I while I was making the breakfast and asking to sign the paper that I agree to pay. Sometimes did that twice within 5 minutes. One day staff at restaurant cleaned up my table while I stood up to make myself a coffee... pretty disappointing... Breakfast is ok, but extremely overpriced. IMO €15 for egg and bacon kind of breakfast is a bit too much.
I was 2 days with family, excellent service , complete and full restaurant service, good choice
Located in Solomjanskyj, Mercure Kyiv Congress is adjacent to Cosmopolite Shopping and Entertainment Center and within a mile (2 km) of Kyiv Zoo. This 160-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi. Located centrally in Kyiv, it's connected to a shopping center and also close to Kyiv Metro Museum and Kyiv Museum of Wax Figures.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Guests can expect free WiFi and 80-cm plasma TVs with satellite channels. Select Comfort beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are also available. Housekeeping is available on request.
At Mercure Kyiv Congress, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. There's free parking, and an airport shuttle (available 24 hours) for UAH 900 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Overall great place to stay.
The hotel was located a little outside of the city but metro was across the hotel and you can always Uber. Beautiful modern hotel, great staff, restaurant and the bar was amazing as well. The only thing I had issues was the beds were a little hard for me. Everything else was great
Overal experience was very pleasing. Staff at the front desk is very skilled and polite. They speak many languages including English at fair level. The frustrating part was at the breakfast buffet. Staff there is not very skilled. They were asking from which room am I while I was making the breakfast and asking to sign the paper that I agree to pay. Sometimes did that twice within 5 minutes. One day staff at restaurant cleaned up my table while I stood up to make myself a coffee... pretty disappointing... Breakfast is ok, but extremely overpriced. IMO €15 for egg and bacon kind of breakfast is a bit too much.
Dear Anton, thank you for comment and choosing Mercure Kyiv Congress. It's very important for us to communicate with our guests. We are very pleased to know that you have appreciated the professionalism of front desk staff. Please accept our apologies for the inconvenience during the breakfast time. It is the absolutely inadmissible situation, and we won't allow repetition this anymore. We will try to improve as much as possible service at the restaurant for further providing only high-quality service. The main and only task for the whole hotel team is to provide to guest the most comfortable and cozy conditions for the stay. We sincerely hope that it didn't prevent you to have a great rest and get pleasure from the stay. Looking forward to welcoming you next time! Kind regards, Lyudmila Mazurenko — Guest relations manager
I was 2 days with family, excellent service , complete and full restaurant service, good choice
Dear Guest. Thanks for your kind review! I will share your feedback with my team. Thanks again and we hope to see you back soon! Best regards, Nataliia Semko Front Office Manager