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aha The Riverside Hotel

4.0 out of 5.0

Recent guest reviews

Good location, away from the busy downtown Durban streets. Ideal for the business traveller, with great access to the airport or major routes into town or other surrounding destinations. Beaches and other attractions some distance away. Several rooms (not all) have a great view of the river and the Durban beachfront across the bay in the distance; especially attractive after dark. Rooms are high quality, quiet and comfortable. Very reasonable pricing. Strongly recommended!

Writing this review as i am sitting in the dining area of Garden Court Hatfield. The differences are quite conspicuous. The following were my observations of Riverside Hotel: When going for dinner one was greeted with a person that did not seem very interested. No smile, no eye contact and the feeling you get is that of the person being unhappy to be there. Food was relatively good and a reasonable variety was on offer. Dessert was quite limited. Waiters/Waitresses were extremely slow to come around for drink orders and in general did not see a manager coming around checking up on guest. Breakfast was pleasant and staff were quick to serve drinks. Security was good when driving in and out. Some assurance that your car was safe. My initial room was problematic. The air conditioner had some parts missing from the front and look like a car bonnet permanently open. The noise from the air con was also rowdy. After i came back from dinner the door lock was not working and required security to constantly open it. I was promptly moved to another room which was better. The safe in each of the rooms did not work and i was quite irritated by then that i did not report it. I don’t believe that guests need to check whether safes are operational. This should be checked as soon as each guest leaves. Internet access was decent. Overall, i was comfortable but the service at dinner was a deal breaker for me. The hospitality industry is very competitive and what any discerning traveller would highlight is that service is what sets apart one establishment from another.

The rooms are well appointed. The breakfast was average. The staff in the breakfast area was very rude, the lady who was admitting people. Noise levels in hotel was high, people were swimming at 11 pm and making a noise. Otherwise a good stay.

The hotel was perfect, from the comfy beds to clean linen to the super cool aircon. The poolside bar was real plus, pool was super clean as well. Check in was effortless and the staff were very friendly.

the staff is super friendly and very helpful, my room was very clean and the breakfast that we had was fantastic!! overall this is the best place that i have stayed in a long time!! well done and thank you for the pleasant stay!

Average - noise levels in hotel was high, especially at night. But hotel was very full for the first 2 days of our stay. Quality of dinner was great, breakfast mediocre. Service levels slightly better than average.

This is a clean nice place to be, rooms are very beautiful, the food also was good. The conference venue was too cold, up stairs. My worse experience was during lunch time we were not allowef to sit in an empty two tables were there was not even a reserved sign. We were three discussing something but we were separated to squeeze ourselves in other tables, but other white guy whom we were with sat there and he was not removed, next morning at tea time we were not told that department of health must use the other corner for their tea we went to the entrance instead of being told politely hey the old guy who was assisting there shouted at us and he even said nurses are talkative. I turned back and apologized to him then I told my colleagues that the same man chase us yesterday not to sit on that table.

Is there anyway of making the basins bigger in the standard and family rooms, bathroom. It is quite uncomfortable when you just trying to wash you face and not the entire body in the shower. And the DSTV channels are also not sufficient. probably try looking at a better package, and also the connection was also not clear.

The hotel is a little out of town.The staff are very friendly and the service supurb. Unfortunately there was a junior school swimming gala on in town, so the hotel was rather noisy until the kids settled down.

We have stayed at this hotel a few times now, and it's nice. Clean, staff are helpful... but it was so noisy by 4.30am with the movement of guests, the preparing of breakfast ect. I have never stayed in such a noisy hotel before! The location of our room was 1st floor, very close to the reception. Never again!

Room options

Deluxe Double Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

48% of guests recommend this hotel

Total of 241 reviews