aha Royal Palm Hotel4.0 out of 5.0
Recent guest reviews
Awesome stay at this amazing hotel, Excellent service , couldn't have asked for better. Highly recommended by me. Staff is extremely friend and welcoming. Best getaway from home. Thank You Royal Hotel, for the excellent service. Keep up the excellent customer service!!!!!!!!!!!
This hotel is in Umhlanga just opposite the Gateway shopping mall, the staff is friendly and always ready to assist.The rooms are neat and tidy with a lovely balcony to get some fresh air. Rooms are air conditioned which is good for the very hot weather .We had a lovely breakfast. Our checkout was just nice and quick. I did not like paying for parking at this hotel but will definitely come back next time.
Rooms are lovely, spacious and clean however breakfast quality is poor and service in the breakfast room is shocking. There is no manager around to manage the staff. The quality of the food is not good,
With bill settlement at check-in , does not leave options to change hotels . Breakfast service staff need an entire new attitude education......Entrance to hotel is not easy to find and not very impressive.
Well located to get on and do what needs to be done when working or shopping around Umhlanga. I would be disappointed to holiday in this hotel. But for business it's ideal and well situated. The rooms are clean, well sized and very comfy.
I expected more from this hotel as I consciously chose to pay more for it compared to its counterpart, Urban Park which is slightly cheaper. Positives: - staff was helpful in storing our bags before checking in since we had an early flight from JHB - big spacious rooms - walking distance from Gateway Mall Negatives: - Upon entering the room it had a musty smell, probably due to the carpets - the patio only had one chair which doesn't make sense if two people are staying in the room - one of the standing lampshades was broken ( I also got slightly shocked with the current when I tried to switch it on) - we found a cockroach in the bathroom! See the attached picture. My brother who was also staying in the same hotel found a cockroach too! - at breakfast the staff did not seem to care if there were flies or not on the food. They could have at least covered it. The fruits and pastries were covered with tiny flies! As a result I only at the cooked food that was covered - booking system/ IT systems / business process for booking appears flawed as they mixed up my reservation with my brother's. They also emailed me a survey addressing me as my brother's wife's name! Not sure if that is due to the fact that we both used Discovery Vitality to process the booking
We had one night stay at this hotel. The room was specious and clean. Complimentary water and tea / coffee ware available in the room. We left quite early and could not eat the breakfast. The staff was cooperative and friendly. Overall a good experience.
Keep up the good and friendly service. I must thank the staff to allow us after the wedding function to dress up at a convenient place, for storage of luggage and helping us to load into our vehicle before departure.
excellent service and no better location. The staff is friendly and always willing to assist. The rooms are beginning to look tired if you are a regular visitor to the hotel, but for a first time traveller to the hotel, it will hardly be noticed.
Beautiful place to be. Easy access to the Getaway Shopping Mall. Me and my partner enjoyed every single day of our stay. I must that the staff was awesome. Not forgetting the breakfast "fantastic. Definitely booking the hotel again soon.
Aha Royal Palm Hotel places you next to The Barnyard Theatre at Gateway and within a 5-minute walk of Gateway Theatre of Shopping. This 94-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking. It's in central Umhlanga and also a short walk from Umhlanga Hospital and Kwazulu-Natal Sharks Board Shark Museum.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
Aha Royal Palm Hotel's 94 rooms are air-conditioned and provide patios, microwaves, and minibars. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.
Aha Royal Palm Hotel features a full-service spa, a nightclub, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for ZAR 365 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a computer station.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 236 reviews