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Recent guest reviews

Courteous and amazing staff who responds quickly to your questions and requests. Nice rooms. Great infinity pool. Excellent location close to restaurants, movie theater, beach, and Beachwalk mall.

We felt welcomed as soon as we arrived at the property. The hotel was beautiful and the staff was very friendly.

The location is amazing!!! It’s literally right across from the Kuta Beach and it’s connected to the mall. Also there are lots of good restaurants nearby. The staff are just wonderful, friendly and attentive.

The location was excellent with lots to see do and eat. I was disappointed with the amenities especially the toiletries in the room. The toothpaste was tiny tubes hermetically sealed and horrible to open and the flavor was awful. I visited the breakfast daily and one day went to sit down and the chair leg broke and I hit the floor badly and bruised my leg. The staff and management was quick to respond and remove the chair, but it was something I did not expect at a 5 star hotel. Fresh fruits and an apology note was sent to my room. Overall despite the breakfast incident, I enjoyed my stay and would stay here again.

Bathroom without door ... the street is noisy .. no light in the loby the hole is dark .. air not good when enter the hotel

Great location, friendly staff & excellent breakfast. Rooms were comfortable.

Good Hotel. Good location if you want to be i a very busy location.

You can hear everything ! Walls are super thin, other than that, ideally located ! Super great stafff, free breakfast was delicious.

The hotel has no ethical policy. You book a room and they give you a lower category room because of bad management. If you complain they negotiate a paid upgrade.

Love it, will come again for sure, helpful staff,rich Sunday brunch, breakfast is very good

Jalan Pantai Kuta Kuta Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Downtown Kuta, Sheraton Bali Kuta Resort - CHSE Certified is next to popular attractions like Beachwalk Shopping Center and Kuta Beach. This 203-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. Centrally located in Kuta, the hotel is connected to a shopping center and also a short walk from Poppies Lane II and Kuta Square.


Dining

In addition to a restaurant onsite, there is also a lobby lounge where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, minibars, and coffee makers.


Property features

Guests of Sheraton Bali Kuta Resort - CHSE Certified have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 230000 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Room, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 3

Room, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 3

Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 3

Guest reviews for Sheraton Bali Kuta Resort - CHSE Certified

Everyone (6) Couples (3) Family (2)
5
Partner Couples

Courteous and amazing staff who responds quickly to your questions and requests. Nice rooms. Great infinity pool. Excellent location close to restaurants, movie theater, beach, and Beachwalk mall.

By on Dec 2, 2019

5
Family

We felt welcomed as soon as we arrived at the property. The hotel was beautiful and the staff was very friendly.

By on Nov 21, 2019

Review comment responded on Dec 26, 2019

Dear guest, Thank you for taking the time to review us. It's our honor to welcome you to our property, and thank you for giving us valuable feedback. Great to learn you have enjoyed our property and friendly service by our associate. We look forward to extending the warm Sheraton hospitality to you again on your next visit! Regards, Marie Browne General Manager

4
Partner Couples

The location is amazing!!! It’s literally right across from the Kuta Beach and it’s connected to the mall. Also there are lots of good restaurants nearby. The staff are just wonderful, friendly and attentive.

By , from Alameda, Ca on Sep 16, 2019

Review comment responded on Sep 23, 2019

Dear RayHart, Thank you for choosing our resort to be the first choice to stay in Kuta. It’s our pleasure to welcome you to our resort and had an opportunity to deliver the true Sheraton experience to our valued guest. I hope this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. With regards, Marie Browne General Manager

5
Everyone

The location was excellent with lots to see do and eat. I was disappointed with the amenities especially the toiletries in the room. The toothpaste was tiny tubes hermetically sealed and horrible to open and the flavor was awful. I visited the breakfast daily and one day went to sit down and the chair leg broke and I hit the floor badly and bruised my leg. The staff and management was quick to respond and remove the chair, but it was something I did not expect at a 5 star hotel. Fresh fruits and an apology note was sent to my room. Overall despite the breakfast incident, I enjoyed my stay and would stay here again.

By on Sep 7, 2019

Review comment responded on Oct 9, 2019

Dear guest, Thank you for taking the time to review us. I do apologize for the unpleasant experience and accident during your stay. I hope your leg is recovery soon. I appreciate that you are sharing this with us, and I assure you that every subject of your dissatisfaction will be tabled for discussion and followed up for further improvements. I hope we have the opportunity to welcome you back in the future. Regards, Marie Browne General Manager

3
Everyone

By on May 19, 2019

2
Family

Bathroom without door ... the street is noisy .. no light in the loby the hole is dark .. air not good when enter the hotel

By on Apr 25, 2019

Review comment responded on May 6, 2019

Dear Guest, Thank you for taking the time to share feedback on your recent visit. It is unfortunate that your overall experience did not meet your expectations and please accept my apologies. I wish to have the opportunity to welcome you back. With Regards, Marie Browne General Manager

5
Everyone

Great location, friendly staff & excellent breakfast. Rooms were comfortable.

By , from PAK on Aug 10, 2018

Review comment responded on Aug 14, 2018

Dear Zeeshan, It such a pleasure to read your wonderful feedback, that you had an excellent experience at the resort, loved our location, friendly associate, excellent breakfast and enjoyed our spacious rooms with the famous Sheraton Signature Sleep Experience. Zeeshan, we look forward to providing another memorable experience for you soon. Regards, Dario Orsini General Manager

4
Everyone

Good Hotel. Good location if you want to be i a very busy location.

By , from yyz on Jan 26, 2018

Review comment responded on Feb 2, 2018

Dear zahir, Thank you for sharing your experience with us. I am delighted to learn your impression of our resort and location. Hopefully, your wonderful experience will lead you back to Sheraton Bali Kuta Resort on your next visit to Bali. Regards, Dario Orsini General Manager

4

paper thin walls

Everyone

You can hear everything ! Walls are super thin, other than that, ideally located ! Super great stafff, free breakfast was delicious.

By , from los angeles on Sep 8, 2017

Review comment responded on Sep 20, 2017

Dear Johnny, Greeting from Sheraton Bali Kuta Resort. It is a pleasure to know that you had an excellent stay in the resort and impressed with our staff performance as well as the breakfast we provided. In the flip side, please sincerely apologize for the noise issue which created inconvenience. I along with the team look forward to welcoming you back! Regard, Dario Orsini General Manager

1

untrusted staff.

Everyone

The hotel has no ethical policy. You book a room and they give you a lower category room because of bad management. If you complain they negotiate a paid upgrade.

By on Apr 23, 2016

Sheraton Bali Kuta Resort - CHSE Certified

Jalan Pantai Kuta, Kuta, Bali 80361
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