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Sutera Sanctuary Lodges at Kinabalu Park

3.0 star property
Family-friendly hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Sutera Sanctuary Lodges at Kinabalu Park

View from property
Nepenthes Villa | Floor plan
Exterior
Grace Lodge | Living area
Kinabalu Lodge | Living room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Room service
  • Housekeeping

Explore the area

View in a map
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah, 89300
  • Place, Mount Kinabalu National Park
    ‪1 min walk‬
  • Place, Mount Kinabalu Park Entrance
    ‪8 min walk‬
  • Place, Mt Kinabalu

Room options

View all photos for Liwagu Suite

Liwagu Suite | Cribs/infant beds, bed sheets

Liwagu Suite

  • 756 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hill Lodge King

View from room

Hill Lodge King

  • 350 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Summit Lodge

Summit Lodge | View from room

Summit Lodge

  • 1023 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Kinabalu Lodge

Kinabalu Lodge | View from room

Kinabalu Lodge

  • 2244 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 King Bed

View all photos for Peak Lodge

Peak Lodge | Cribs/infant beds, bed sheets

Peak Lodge

  • 1008 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Rock Twin Share (Shared Dormitory)

Rock Twin Share (Shared Dormitory) | View from room

Rock Twin Share (Shared Dormitory)

  • 240 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden Lodge

Garden Lodge | View from room

Garden Lodge

  • 1375 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Nepenthes Suite King

View from room

Nepenthes Suite King

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nepenthes Villa

Nepenthes Villa | Balcony view

Nepenthes Villa

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Rock Twin Share

Cribs/infant beds, bed sheets

Rock Twin Share

  • Sleeps 2

View all photos for Hill Lodge King

Cribs/infant beds, bed sheets

Hill Lodge King

  • Sleeps 2

View all photos for Liwagu Suite

Cribs/infant beds, bed sheets

Liwagu Suite

  • Sleeps 2

View all photos for Nepenthes Suite King

Cribs/infant beds, bed sheets

Nepenthes Suite King

  • Sleeps 2

View all photos for The Peak Lodge

Cribs/infant beds, bed sheets

The Peak Lodge

  • Sleeps 4

View all photos for Nepenthes Villa

Cribs/infant beds, bed sheets

Nepenthes Villa

  • Sleeps 4

View all photos for Garden Lodge

Cribs/infant beds, bed sheets

Garden Lodge

  • Sleeps 4

View all photos for Summit Lodge

Cribs/infant beds, bed sheets

Summit Lodge

  • Sleeps 4

View all photos for Kinabalu Lodge

Cribs/infant beds, bed sheets

Kinabalu Lodge

  • Sleeps 6

View all photos for Grace Lodge

Grace Lodge | Cribs/infant beds, bed sheets

Grace Lodge

  • 2850 sq ft
  • 4 bedrooms
  • Sleeps 20
  • 6 Twin Bunk Beds and 2 Double Beds

View all photos for Hill Lodge Twin

View from room

Hill Lodge Twin

  • 350 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Nepenthes Suite Twin

View from room

Nepenthes Suite Twin

10.0 out of 10
Exceptional
(1 review)
  • 72 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grace Lodge

Cribs/infant beds, bed sheets

Grace Lodge

  • Sleeps 18

View all photos for Hill Lodge Twin

Cribs/infant beds, bed sheets

Hill Lodge Twin

  • Sleeps 2

View all photos for Nepenthes Suites Twin

Cribs/infant beds, bed sheets

Nepenthes Suites Twin

  • Sleeps 2

About the neighborhood

Ranau

Mount Kinabalu National Park is a short stroll from Sutera Sanctuary Lodges at Kinabalu Park, and other popular attractions like Desa Cattle Dairy Farm are within a 15-minute drive. This 46-room, 3-star hotel welcomes guests with conveniences like a restaurant, a conference center, and a 24-hour front desk.

What's nearby

  • Mount Kinabalu National Park - 1 min walk - 0.0 miles
  • Mount Kinabalu Park Entrance - 8 min walk - 0.5 miles
  • Sosodikon Hill Kundasang - 12 min drive - 6.7 miles
  • Desa Cattle Dairy Farm - 14 min drive - 7.4 miles
  • Poring Hot Spring - 43 min drive - 23.1 miles

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 112 min drive

Restaurants

  • ‪Puncak Restaurant - ‬6 min drive
  • ‪Selera Kebun - ‬9 min drive
  • ‪Café Liwagu - ‬3 min walk
  • ‪KFC - ‬7 min drive
  • ‪Hooga Cafe - ‬9 min drive

About this property

Sutera Sanctuary Lodges at Kinabalu Park

Family-friendly hotel with a 24-hour front desk and a restaurant
Built in 2023, the brand new Sutera Sanctuary Lodges at Kinabalu Park offers a conference center and a banquet hall. Onsite parking is offered for a fee. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Bathrooms have hair dryers, bathrobes, and slippers.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Parking and transportation

  • Self parking on site (surcharge)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 46 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Liwagu Restaurant

Things to do

  • Hiking/biking trails

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Conference center

Outdoors

  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator

More

  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MYR 153 per night
  • Cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 56 for adults and MYR 46 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 153 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Sutera Sanctuary Lodges Kinabalu Park Ranau
Kinabalu Park Hotel
Kinabalu Park Hotel Ranau
Kinabalu Park Ranau
Sutera Sanctuary Lodges Kinabalu Park
Sutera Sanctuary Kinabalu Park Ranau
Sutera Sanctuary Kinabalu Park
Sutera ctuary Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu Park Hotel
Sutera Sanctuary Lodges at Kinabalu Park Ranau
Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau

Frequently asked questions

What's there to see around Sutera Sanctuary Lodges at Kinabalu Park?

This hotel is located in Ranau, a short 11-minute walk from Mount Kinabalu National Park and also 14 minutes on foot from Mount Kinabalu Park Entrance. You'll also find Mountain Garden and Kundasang War Memorial within a short drive.

Is parking available on site at Sutera Sanctuary Lodges at Kinabalu Park?

Yes, self parking is available for a surcharge.

Does Sutera Sanctuary Lodges at Kinabalu Park feature a casino at the property?

No, Sutera Sanctuary Lodges at Kinabalu Park doesn't have a casino.

Is there an indoor pool at Sutera Sanctuary Lodges at Kinabalu Park?

No, there is no indoor pool at this hotel.

Is Sutera Sanctuary Lodges at Kinabalu Park a good place to stay for couples?

Amenities that appeal to couples at this hotel include a turndown service, bathrobes, and slippers.

Are there hot tubs at Sutera Sanctuary Lodges at Kinabalu Park?

No, there isn't a spa tub at this hotel.

Does Sutera Sanctuary Lodges at Kinabalu Park feature a restaurant that includes a breakfast menu?

Yes, Sutera Sanctuary Lodges at Kinabalu Park serves buffet breakfast for a surcharge each morning at Liwagu Restaurant.

Does Sutera Sanctuary Lodges at Kinabalu Park allow pets to stay for free?

No, pets and service animals aren't allowed at Sutera Sanctuary Lodges at Kinabalu Park.

Does Sutera Sanctuary Lodges at Kinabalu Park have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Sutera Sanctuary Lodges at Kinabalu Park?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or mountain views.

Sutera Sanctuary Lodges at Kinabalu Park Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 102 reviews
Rating 8 - Good. 47 out of 102 reviews
Rating 6 - Okay. 11 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Average

Limited accommodation options meant we picked this. We have been staying in budget accommodation so hoped that because this was more expensive we would be looked after. The staff didn't seem particularly attentive with us, and the hot water for the showers didn't work meaning that after a day of hiking we had ice cold showers. We ate in the restuarant and were ignored on multiple occasions.
Stayed 1 night in Sep 2025

10/10 Excellent

Choon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Ranjan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very eco-friendly!
Stayed 1 night in Jul 2024

8/10 Good

Wing Hei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have shuttle to pick up from lobby to your room. Breakfast buffet was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay at, within Mt Kinabalu Park. Excellent services and friendly staff. Great place to stay at if you like trekking. Good food and a nice fireplace to keep warm during cold evenings.
Stayed 2 nights in Jun 2023

8/10 Good

Ming Choo, Singapore

Traveled with group
Liked: Cleanliness, staff & service
The staff at the reception and Liwagu restaurant is attentive and courteous. KKNP is a great place to experience nature walks. The paved roads are maintained and clean. However the room & furniture is aged and requires maintenance. While the air quality in the open is refreshing and cooling, the room is stuffy. A fan to circulate the spacious room would help. The property certainly needs upgrading.
Stayed 2 nights in May 2023

8/10 Good

Naima

Traveled with partner
Liked: Cleanliness, staff & service
Lovely place to visit and relax. The bathrooms of the hill lodges require refurbishment they are outdated and had bad smell.
Stayed 2 nights in May 2023

8/10 Good

Kok Wai Peter, Singapore

Traveled with partner
Liked: Cleanliness, staff & service
Not much activities esp. night time.
Stayed 2 nights in Feb 2023

10/10 Excellent

Li Tiing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within the Kinabalu National Park, so it is surrounded by the flora and fauna of the rainforest, which is so dense and delightful. The hiking trails are nearby and even walking up to the first checkpoint is very convenient. I loved my time there lots as an escape from the city life.

10/10 Excellent

Sureswaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent service and stay.

Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Stayed 1 night in Feb 2022

8/10 Good

Dzafran Alif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Stayed 1 night in Dec 2021

8/10 Good

Ellyna

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Value for money

I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Stayed 1 night in Aug 2020

8/10 Good

Maurizio

Traveled with family
Liked: Room comfort
Disliked: Staff & service

so disappointing

it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Stayed 1 night in Jul 2020

8/10 Good

Francis J

Stayed 2 nights in May 2020

10/10 Excellent

Kian Lun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!!!
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the landscape. Well done beds clean and good buffet.
Stayed 1 night in Feb 2020

8/10 Good

Hilary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Stayed 1 night in Dec 2019

10/10 Excellent

Kelvin, Kuala Lumpur

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and perfect for my family trip. Clean and excellent hotel, perfect services.
Stayed 2 nights in Dec 2019

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Nepenthes Villa we stayed in was idyllic - perfect for curling up on the sofa in front of the fireplace. We loved being surrounded by nature while still having the conveniences of modern living like heated water for a warm shower.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Grace Hostel, it was clean and served its purpose. Check in was open just before midnight and was friendly
Stayed 1 night in Nov 2019

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