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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Hotel with free breakfast, near Kumamoto Castle

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Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Property amenity
Exterior
Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪4 min walk‬
  • Place, Kumamoto-jo Hall
    ‪6 min walk‬
  • Place, Kumamoto Castle
    ‪10 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪29 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Kumamoto

Located in Chuo Ward, Comfort Hotel Kumamoto Shinshigai is adjacent to Sunroad Shinshigai Shopping Street and within a 5-minute walk of Shimotori Shopping Arcade. The 157 rooms at this 3-star hotel include refrigerators, electric kettles, and TVs.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 6 min walk - 0.3 miles
  • Kumamoto-jo Hall - 6 min walk - 0.3 miles
  • Kumamoto Castle - 10 min walk - 0.5 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 54 min drive

Restaurants

  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬1 min walk
  • ‪にぼらや 西銀座通り店 - ‬1 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk
  • ‪パーラーヒバリ - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Hotel with free breakfast, near Kumamoto Castle
Guests of Comfort Hotel Kumamoto Shinshigai enjoy free WiFi in public areas, microwave in a common area, and express check-in. Self parking is available for JPY 1200 per night. Multilingual staff at the 24-hour front desk can assist with access to locker space, securing valuables, and luggage storage. Additional amenities include laundry facilities, a vending machine, and a water dispenser.
32-inch TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and toilets with an electronic bidet. Refrigerators, electric kettles, and phones are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free, per registered adult, when using existing bedding
  • Cribs/infant beds are available for JPY 1100.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM—-anytime
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Is a free cancellation option available at Comfort Hotel Kumamoto Shinshigai?

Comfort Hotel Kumamoto Shinshigai provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do near Comfort Hotel Kumamoto Shinshigai?

This hotel is situated in Chuo Ward, just steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto, and within a short walk of Shimotori Shopping Arcade. You'll also find Kumamoto Castle and Contemporary Art Museum Kumamoto less than a mile away.

Is there parking available at Comfort Hotel Kumamoto Shinshigai?

Yes, parking is offered for JPY 1,200 per night.

Does Comfort Hotel Kumamoto Shinshigai include a casino on the premises?

No, Comfort Hotel Kumamoto Shinshigai doesn't have a casino.

Is there an indoor pool at Comfort Hotel Kumamoto Shinshigai?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Comfort Hotel Kumamoto Shinshigai?

Amenities that appeal to couples at this hotel include in-room massages, a soaking tub, and premium bedding.

Does Comfort Hotel Kumamoto Shinshigai have a hot tub?

No, there isn't a spa tub at this hotel.

Does Comfort Hotel Kumamoto Shinshigai have a restaurant that serves breakfast?

Comfort Hotel Kumamoto Shinshigai offers free buffet breakfast each morning though there is no restaurant.

Does Comfort Hotel Kumamoto Shinshigai allow pets to stay free of charge?

No, pets aren't allowed at Comfort Hotel Kumamoto Shinshigai though service animals are welcome.

Are there connecting rooms at Comfort Hotel Kumamoto Shinshigai?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Comfort Hotel Kumamoto Shinshigai?

The closest major airport to Comfort Hotel Kumamoto Shinshigai is Kumamoto Airport (KMJ), which is 12.3 mi away (54 minutes by car).

Can I book a room with a balcony at Comfort Hotel Kumamoto Shinshigai?

No, there aren't any guestrooms with balconies at Comfort Hotel Kumamoto Shinshigai.

Reviews

Comfort Hotel Kumamoto Shinshigai Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 76 out of 242 reviews
Rating 8 - Good. 112 out of 242 reviews
Rating 6 - Okay. 39 out of 242 reviews
Rating 4 - Poor. 11 out of 242 reviews
Rating 2 - Terrible. 4 out of 242 reviews

Reviews

8/10 Good

Eng Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Fan

Traveled with family
Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed with smoking room.

Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely friendly staff....

Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.

6/10 Okay

Verified traveler

10/10 Excellent

Stephen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel in a time of crisis

This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.

6/10 Okay

Lin Chin, usa

Liked: Staff & service
Disliked: Room comfort

small room but good location

room too small

6/10 Okay

Sultan

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

travelingtexan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.

8/10 Good

J, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small, clean room

Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.

8/10 Good

Don, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location

The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.

6/10 Okay

Takaaki, Honolulu

Stayed 1 night in Sep 2025

10/10 Excellent

jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2025

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025

8/10 Good

???

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025