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Comfort Hotel Kumamoto Shinshigai

3.0 star property

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Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing
Lobby
Property amenity
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪6 min walk‬
  • Place, Kumamoto City Hall
    ‪6 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Kumamoto

Located in Chuo Ward, Comfort Hotel Kumamoto Shinshigai is within a 5-minute walk of Kumamoto-jo Hall and within 15 minutes of other popular attractions like Kumamoto Castle. The 157 rooms at this 3-star hotel include refrigerators, electric kettles, and TVs.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 6 min walk - 0.3 miles
  • Kumamoto City Hall - 6 min walk - 0.3 miles
  • Kumamoto-jo Hall - 7 min walk - 0.4 miles
  • Kumamoto Castle - 16 min walk - 0.9 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪菅乃屋 新市街店 - ‬2 min walk
  • ‪酒湊 本店 - ‬1 min walk
  • ‪黒龍紅 - ‬2 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪月○ 新市街店 - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Guests of Comfort Hotel Kumamoto Shinshigai enjoy free WiFi in public areas, microwave in a common area, and express check-in. Self parking is available for JPY 1200 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and access to locker space. Additional amenities include laundry facilities, a water dispenser, and a vending machine.
32-inch TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and slippers. Refrigerators, electric kettles, and phones are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free, per registered adult, when using existing bedding
  • Cribs/infant beds are available for JPY 1100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, PayPay, and WeChat Pay
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM—-anytime
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay, PayPay, and WeChat Pay.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Is a free cancellation option available at Comfort Hotel Kumamoto Shinshigai?

Comfort Hotel Kumamoto Shinshigai provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Comfort Hotel Kumamoto Shinshigai?

As of Jun 28, 2026, prices found for a 1-night stay for 2 adults at Comfort Hotel Kumamoto Shinshigai on Jun 30, 2026 start from $49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Comfort Hotel Kumamoto Shinshigai?

This hotel is situated in Chuo Ward, just steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto, and within a short walk of Shimotori Shopping Arcade. You'll also find Kumamoto Castle and Contemporary Art Museum Kumamoto less than a mile away.

Is there parking available at Comfort Hotel Kumamoto Shinshigai?

Yes, parking is offered for JPY 1,200 per night.

Does Comfort Hotel Kumamoto Shinshigai include a casino on the premises?

No, Comfort Hotel Kumamoto Shinshigai doesn't have a casino.

Is there an indoor pool at Comfort Hotel Kumamoto Shinshigai?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Comfort Hotel Kumamoto Shinshigai?

Amenities that appeal to couples at this hotel include a deep soaking bathtub, in-room massages, and premium bedding.

Are there hot tubs at Comfort Hotel Kumamoto Shinshigai?

No, there isn't a spa tub at this hotel.

Does Comfort Hotel Kumamoto Shinshigai have a restaurant that serves breakfast?

Comfort Hotel Kumamoto Shinshigai offers free buffet breakfast each morning though there is no restaurant.

Does Comfort Hotel Kumamoto Shinshigai allow pets to stay free of charge?

No, pets aren't allowed at Comfort Hotel Kumamoto Shinshigai though service animals are welcome.

Are there connecting rooms at Comfort Hotel Kumamoto Shinshigai?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Comfort Hotel Kumamoto Shinshigai?

The closest major airport to Comfort Hotel Kumamoto Shinshigai is Kumamoto Airport (KMJ), which is 11.8 mi away (45 minutes by car).

Are there rooms with balconies at Comfort Hotel Kumamoto Shinshigai?

No, there aren't any guestrooms with balconies at Comfort Hotel Kumamoto Shinshigai.

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 80 out of 257 reviews
Rating 8 - Good. 119 out of 257 reviews
Rating 6 - Okay. 43 out of 257 reviews
Rating 4 - Poor. 11 out of 257 reviews
Rating 2 - Terrible. 4 out of 257 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Nice service
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Fan

Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

travelingtexan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
Verified

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

takashi

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で何よりアーケード街に近く、桜町バスターミナルにも近く便利この上ない。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なし
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

TOMOHIDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用します
Stayed 3 nights in Dec 2025
Verified

8/10 Good

TOMOHIRO

Liked: Cleanliness
普通によかったです。
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tadao

Liked: Cleanliness, staff & service, amenities
良かったです
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Masahiro

Liked: Staff & service, amenities
周辺に飲食店やお店が多く、立地が最高でした。 部屋はやや古さがあったが普通といったところ、シャワーの水圧は十分、朝食はやや寂しい感じでした。コーヒーがもう少し美味しいと良かったです。 スタッフの皆さんはとても良い対応でした。
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Chambre propre et assez grande. Hôtel bien placé, proche d’un arrêt de tramway et surtout du château. Une shotengai à proximité pour le shopping et les restos.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝ごはんがよい
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025
Verified

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025
Verified

8/10 Good

Seiki

Liked: Cleanliness, amenities, property conditions & facilities
アーケードの途中にあり、とても便利。
Stayed 1 night in May 2025
Verified

6/10 Okay

Mei Heung

Liked: Staff & service
房間廁所有蚊滋，自助早餐款式少，好處樓下有Lawson，周圍方便飲食
Stayed 2 nights in Apr 2025
Verified

8/10 Good

yoichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前から使わせてもらってますが チェックイン等が対面でなくなった分 年配者には難しく感じる事もありましたが 一度やれば逆に便利だと思いました。 これからも利用させてもらいます。
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔한 호텔

호텔 위치가 훌륭하고, 조식도 간단하지만 깔끔하고 맛있네요.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Lai Siu Flora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025
Verified

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities

アメニティについて

アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Siu fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點超好

地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Shingo

Liked: Amenities
コスパもよく朝食も美味しいです、また利用したいです(^^)
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Masato

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
2泊滞在。シャワーの湯量が少ない。枕低すぎ。お茶を溶かすマドラーがない。一日目スリッパ無し。夜中騒音。エアコン温度管理不可。朝食種類が少ない。おしぼりが無い。 ヘヤードライヤーが強いのは良かった。駐車場の案内が敷地内セルフとなっていたが、実際は隣の提携駐車場セルフなので混乱した。
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Shuqiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いい感じ
Stayed 2 nights in Aug 2024