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The Regency Hotel Kuala Lumpur

3.5 star property

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Photo gallery for The Regency Hotel Kuala Lumpur

Outdoor pool
Coffee shop
Executive Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace
Interior entrance
Lounge

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
No 3 Jalan Raja Alang, Kuala Lumpur, 50300
  • Place, Chow Kit Night Market
    ‪5 min walk‬
  • Place, Masjid Jamek Kampung Bahru Mosque
    ‪7 min walk‬
  • Place, Sunway Putra Mall
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪61 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Superior Room, 2 Twin Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 King Bed, Non Smoking, City View

Superior Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View

View from room

Deluxe Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Executive Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Deluxe Room, 2 Twin Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Kuala Lumpur

Located in Chow Kit within a mile (2 km) of Petronas Twin Towers, The Regency Hotel Kuala Lumpur is within 2 miles (3 km) of other popular sights such as Pavilion Kuala Lumpur. This 3.5-star hotel has 311 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Chow Kit Night Market - 5 min walk - 0.3 miles
  • Masjid Jamek Kampung Bahru Mosque - 7 min walk - 0.4 miles
  • Sunway Putra Mall - 10 min walk - 0.6 miles
  • SOGO - 10 min walk - 0.6 miles
  • World Trade Centre Kuala Lumpur - 15 min walk - 0.8 miles

Getting around

  • Chow Kit Station - 7 min walk
  • Kuala Lumpur Sultan Ismail Station - 11 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive

Restaurants

  • ‪Roof top Bar & Pool - ‬1 min walk
  • ‪Mamam Place - ‬2 min walk
  • ‪Restoran Sederhana - ‬3 min walk
  • ‪Restoran Suria Nasi Arab - ‬2 min walk
  • ‪The Garden Grill - ‬3 min walk

About this property

The Regency Hotel Kuala Lumpur

Guests of The Regency Hotel Kuala Lumpur enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. Self parking is available for MYR 15 per day. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and free newspapers.
Guests can expect free WiFi and TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, coffee makers, and safes are also standard.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MYR 30 for adults and MYR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 80.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 30 for adults and MYR 15 for children
  • Self parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Regency Kuala Lumpur
Kuala Lumpur Regency Hotel
Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Kuala Lumpur Hotel
The Regency Kuala Lumpur
The Regency Hotel Kuala Lumpur Hotel
The Regency Hotel Kuala Lumpur Kuala Lumpur
The Regency Hotel Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is free cancellation available at The Regency Hotel Kuala Lumpur?

The Regency Hotel Kuala Lumpur offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see near The Regency Hotel Kuala Lumpur?

This hotel is situated in Chow Kit within a short 15-minute walk of Sunway Putra Mall and also 12 minutes on foot from SOGO. You'll also find Pavilion Kuala Lumpur and Berjaya Times Square within a short drive.

Is there parking available at The Regency Hotel Kuala Lumpur?

Yes, parking is offered for MYR 15 per day.

Does The Regency Hotel Kuala Lumpur feature a casino?

No, The Regency Hotel Kuala Lumpur doesn't have a casino.

Will I find an indoor pool at The Regency Hotel Kuala Lumpur?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at The Regency Hotel Kuala Lumpur?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at The Regency Hotel Kuala Lumpur?

No, there isn't a spa tub at this hotel.

Does The Regency Hotel Kuala Lumpur have a restaurant that serves breakfast?

Yes, The Regency Hotel Kuala Lumpur serves buffet breakfast each morning for a surcharge from its restaurant.

Will The Regency Hotel Kuala Lumpur allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Regency Hotel Kuala Lumpur.

Are there connecting rooms at The Regency Hotel Kuala Lumpur?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Regency Hotel Kuala Lumpur?

The closest major airport to The Regency Hotel Kuala Lumpur is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.6 mi away (32 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 28.2 mi away.

Are there rooms with balconies at The Regency Hotel Kuala Lumpur?

No, you won't find guestrooms with balconies at The Regency Hotel Kuala Lumpur.

Does The Regency Hotel Kuala Lumpur host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at The Regency Hotel Kuala Lumpur.

The Regency Hotel Kuala Lumpur Reviews

Reviews

6.0
Rating 10 - Excellent. 23 out of 199 reviews
Rating 8 - Good. 59 out of 199 reviews
Rating 6 - Okay. 50 out of 199 reviews
Rating 4 - Poor. 27 out of 199 reviews
Rating 2 - Terrible. 40 out of 199 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

oosaka

Liked: Cleanliness, amenities, property conditions & facilities
普通に宿泊する分は特に問題なし
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed.
Stayed 8 nights in Feb 2020
Verified

4/10 Poor

Gerhard

Disliked: Amenities, property conditions & facilities
HI the location of the Hotel is really great and the hotel complex also but there are some basic things missing, like a proper room-service and also a Mini Bar or at least a fridge where you could put in your drinks to keep them cool. Check-in took ages as there was only 1 person helping the guest although there where 10people waiting. Not an exception as i have seen it many days that there where over 10 people waiting to get helped to get check-in. Further for an all day dining the restaurant was already at 6pm closed and cleaned up. To ask for a basic Breakfast Buffet 35RM is way to expensive. Overall i liked it but there are major improvements to be made especially in the Customer Service & Experience, as there where also no suggested Tours in the Lobby. thanks Gerhard
Stayed 8 nights in Dec 2019
Verified

4/10 Poor

Norhayati

Disliked: Staff & service

Waited 1 hr standing to check in

We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Gillet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty room - Managers who don't care....

I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Ka yan

Liked: Cleanliness, staff & service, room comfort

Historic and classical 60s hotel in pasar chow kit

The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Anith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED AT ALL
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good to comment
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Room 1413 had cockroach
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service
Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Hairunisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it.
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

The hotel give only 2 pillow. I have to pay rm10 for extra pillow.
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I arrived the hotel 16th August 2019, the reception staff was polite and friendly, how every checking took a while. The facilities urgently requires an upgrade, from the lift to the rooms, the air con was not cool. The only plus for me is the swimming pool which I really enjoyed.
Stayed 3 nights in Aug 2019
Verified

4/10 Poor

imran

Disliked: Cleanliness, staff & service, room comfort

Would not recommend’

It’s a very busy hotel’ it took a lot of time to check in’ changed the room three times’ miss management’ Only one Hotel receptionist is nice’ all other have rude faces’
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big NO. Stay away from this place. I thought The Regency KL had a nice ring to it but no! I let slide the fact that this hotel is right in front of a wet market. Our room was visibly dusty and untidy. Stains on the carpet, sheets and towels. TV in our room was one of those old types, no remote control and definitely no cable TV. No wifi! The very basic of creature comforts that you expect even from the smallest of inns like toothbrush, toothpaste and other toiletries were not provided. We let those slide. But what we could not take was the dirty, dark, rusty water that greeted us in the shower on the early morning of our 3rd day in the hotel. The way they handled the situation was appalling with no other solution than to keep the water running for 30mins. 3 hours later, the water still had rust particles and we couldn't go on with our day because of their horrible facilities. Front desk promised to send bottled water but failed to deliver so we decided to check out and demand a refund. While front desk ladies were apologetic, the manager never said a single sorry to us and was arrogant when she faced us. I'm very patient and forgiving and if the water incident did not happen, I would have finished my stay there and probably leave them a 1 out of 5 rating instead of a big ZERO. What made it worse was that there was a nearby Hilton budget hotel less than 50 meters away that's almost giving me the finger every time I look out the window for the bad decision I've made
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I’ve ever stayed n will never stay there again,I was so in a rush to check out I left my iPhone charger there.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Faz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt know its infront of a wet market. Lobby smells of fish. Bathtub corners are mouldy. Blanket doesnt cover till feet.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good """""
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
To near the Market, unpleasant smell n road is congested
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city view
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
It was cheaper than other hotels. You pay for what you get.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.. Only television channels & connection need to upgrade! Otherwise enjoyed my stay
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
its like transvania hotel haha.. but their staff is verry nice
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

icey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't like the whole property. the photos are deceiving. i didn't like it at all!
Stayed 3 nights in May 2019
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lambat..sepatutnya pukul 2 ke atas dh blh masuk..sy smpai pkul 4 ptg tp kna menunggu lagi 2 jam..pkul 6 ptg baru blh masuk..katanya sedang mengemas bilik..bad experience.
Stayed 1 night in May 2019