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Recent guest reviews

Elevators were not all working. Bathroom had dirty areas upon arrival. Valet worked with a taxi driver standing at the valet with them who would pressure us to use his taxi. We had to move rooms in the middle of the night due to the water pump breaking and causing loud noises. The curtains did not completely black out the room, though they are labeled as such. The water in the shower did not remain warm for long. The toilet seat was broken requiring maintenance to come fix it. The bed was too small, despite being a king size our legs were nearly hanging off of the edge. The slippers did not fit us, they were too small. The robes were also too small. Breakfast times could be extended. Room service did not always answer the phone. Room service order was missing an item. Despite these issues, we overall enjoyed our stay. The staff was lovely, the room was spacious and had a nice view and is centrally located.

Only issue was they need more elevators. People have to wait for long time to get a elevator

Privacy, bedrooms, kitchen, laundry machine right in your apartment, and so close to everything downtown. Excellent breakfast as well.

Frindly staff. Quick check in and out. Quite and clean. Definitely a must visit.

I booked the hotel with my flight for only 2 nights. But when I came in I was blown away with almost everything . I had to extend my stay for 4 more days. It just feel like sweet home Excellent hotel room is very clean and the bed is very comfortable The view of the twin towers from the room was fantastic. The staff and service was excellent. Beautiful hotel, excellent location. Throughly enjoyed my stay. I will definitely come back

Everything was perfect !!!! This is the first time I have ever left an excellent review as I always complain about something. The rooms, staff and facilities are perfect ! Also this is the best value for money hotel. I live in hotels 300 days out the year and this is the best Ive stayed at overall in years ! Well done face suites, keep up the good job

New suites, huge spaces, nice view, good location, very good for the money. It would be great to have a restaurant or bar at the roof top and also taxi stand by in the hotel. Receptionist not welcome and busy making private phone call. Almost no greeting, would be nice to assign smiley warmth and good staff at the reception desk to welcome and greet guest upon check in and check out. Overall, it is a nice place to stay at a convenient location!

We love the skyline. The hotel room is big. The washing machine is very noisy and taking more than two hours to drying but still not completely dry.

Rooms are comfortable with all facilities. The swimming pool is amazing experience.A big dissappointment is the absence of rearaurant in the hotel.

The hotel was wonderful staff was nice and friendly. Rooms were perfect and spacious. My only complaint is the hotel didn't have a restaurant. So finding breakfast and dinner was a hassle. Other than that I am very pleased with my stay at the face.

We arrived into Kuala Lumpur Airport, got into a Taxi and have the taxi driver address for Face Suites. He didn't know where it was! He tried Google Maps, couldn't find it. We started wondering whether the Face Suites actually existed. We then called the Face Suites on the given phone number and asked for directions. Directions were conveyed and our driver managed to find the place. Arriving into Face Suites bell boys immediately came to open our taxi door and unload our luggage. They wouldn't let us handle any bag at all. The Lobby is huge and beautiful. The whole building is brand new, probably only a few months old. Check in was a breeze. We were then taken to our 2 bedroom (1 bath) Suite on the 39th floor. The suite was great. We opened the master bedroom and lounge curtains to be greeted with great views of the City with the Petrona Twin Towers on one side and the KL Towers on the other side. The Face Suites has a Infinity Pool on the 51st Floor rooftop. The views from the Pool are breathtaking, perhaps the best in KL City. You can see the Petrona Twin Towers on your left and KL Tower on your right. The views at night are even better when the city and tower lights are on. The staff are very helpful. Whenever we asked them to call a taxi, the taxi was waiting for us by the time we got to the lobby. We had a short 2 night stay in KL and are so glad we booked here. If we do return to KL, Face Suites is where we will stay.

1020, Jalan Sultan Ismail Kuala Lumpur

Hotel highlights

  • Walking distance to Petronas Twin Towers
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools

Located in Kuala Lumpur City Centre within a short walk of Petronas Twin Towers, The Face Suites Kuala Lumpur is within a mile (2 km) of other popular sights such as Kuala Lumpur Convention Centre. This 200-room, 5-star aparthotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Cafe iL Viso, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Each apartment is air-conditioned and features a kitchenette and space to spread out with a living room. Guests can expect to find free WiFi and a 42-inch LED TV with satellite channels. The bathroom offers hair dryers, bidets, and bathrobes. Other standard amenities include a washer/dryer, an electric kettle, and free bottled water.


Property features

At The Face Suites Kuala Lumpur, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. Valet parking is offered for MYR 30 per stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury aparthotel include a rooftop terrace, free WiFi in public areas, and laundry facilities.

Room options

Superior Room, 1 Bedroom

1 King Bed | Sleeps 2

Deluxe Room, 1 Bedroom

1 King Bed | Sleeps 2

Deluxe Room, 2 Bedrooms

1 King Bed and 1 Queen Bed | Sleeps 4

One Bedroom Grand Premier

1 King Bed | Sleeps 2

Guest reviews for The Face Suites Kuala Lumpur

Everyone (10) Couples (1) Family (1)
4
Partner Couples

Elevators were not all working. Bathroom had dirty areas upon arrival. Valet worked with a taxi driver standing at the valet with them who would pressure us to use his taxi. We had to move rooms in the middle of the night due to the water pump breaking and causing loud noises. The curtains did not completely black out the room, though they are labeled as such. The water in the shower did not remain warm for long. The toilet seat was broken requiring maintenance to come fix it. The bed was too small, despite being a king size our legs were nearly hanging off of the edge. The slippers did not fit us, they were too small. The robes were also too small. Breakfast times could be extended. Room service did not always answer the phone. Room service order was missing an item. Despite these issues, we overall enjoyed our stay. The staff was lovely, the room was spacious and had a nice view and is centrally located.

By on Nov 3, 2019

5
Everyone

By on Oct 28, 2019

5
Family Friends

Only issue was they need more elevators. People have to wait for long time to get a elevator

By on Dec 23, 2018

5

great for family, larger group, longer stay

Everyone

Privacy, bedrooms, kitchen, laundry machine right in your apartment, and so close to everything downtown. Excellent breakfast as well.

By on Jul 2, 2018

5

beautiful view. great location.

Everyone

Frindly staff. Quick check in and out. Quite and clean. Definitely a must visit.

By , from DC on Dec 21, 2017

5

close to everything

Everyone

I booked the hotel with my flight for only 2 nights. But when I came in I was blown away with almost everything . I had to extend my stay for 4 more days. It just feel like sweet home Excellent hotel room is very clean and the bed is very comfortable The view of the twin towers from the room was fantastic. The staff and service was excellent. Beautiful hotel, excellent location. Throughly enjoyed my stay. I will definitely come back

By , from seattle wa on Dec 14, 2016

5

best hotel i have ever stayed at !

Everyone

Everything was perfect !!!! This is the first time I have ever left an excellent review as I always complain about something. The rooms, staff and facilities are perfect ! Also this is the best value for money hotel. I live in hotels 300 days out the year and this is the best Ive stayed at overall in years ! Well done face suites, keep up the good job

By on Nov 30, 2016

5

luxury service apartment type hotel

Everyone

New suites, huge spaces, nice view, good location, very good for the money. It would be great to have a restaurant or bar at the roof top and also taxi stand by in the hotel. Receptionist not welcome and busy making private phone call. Almost no greeting, would be nice to assign smiley warmth and good staff at the reception desk to welcome and greet guest upon check in and check out. Overall, it is a nice place to stay at a convenient location!

By , from Jakarta on Oct 18, 2016

5

nice hotel close to public transportation

Everyone

We love the skyline. The hotel room is big. The washing machine is very noisy and taking more than two hours to drying but still not completely dry.

By , from New You, NY on Jul 1, 2016

4
Everyone

Rooms are comfortable with all facilities. The swimming pool is amazing experience.A big dissappointment is the absence of rearaurant in the hotel.

By on Jun 23, 2016

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