Aparthotel

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

2 restaurants, lunch, dinner served; international cuisine

Full-size fridge, microwave, dishwasher, electric kettle

Overview
Prices
Location
Amenities
Policies

Excellent

Popular amenities

Kitchen
Bar
Dryer
Washer
Outdoor Space

Explore the area

1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Place, Petronas Twin Towers
‪10 min walk‬
Place, Suria KLCC Shopping Centre
‪12 min walk‬
Place, KLCC Park
‪14 min walk‬
Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
‪51 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Superior

Sleeps 2

One Bedroom Deluxe

Sleeps 2

Two Bedroom Superior

Sleeps 4

Two Bedroom Deluxe

Sleeps 4

Deluxe Room, 1 Bedroom

880 sq ft
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 1 Bedroom

850 sq ft
1 bedroom
Sleeps 2
1 King Bed

Premier Room, 1 Bedroom

1030 sq ft
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Bedrooms

1020 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Deluxe Room, 2 Bedrooms

1050 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Premier Room, 2 Bedrooms

1325 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

One Bedroom Grand Premier

1090 sq ft
2 bedrooms
Sleeps 2
1 King Bed

Two Bedroom Premier

Sleeps 4

One Bedroom Premier

Sleeps 2

One Bedroom Grand Premier

Sleeps 3

Superior Twin Room, 1 Bedroom

850 sq ft
Sleeps 2
2 Twin Beds

Deluxe Twin Room, 1 Bedroom

Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Bedrooms

Sleeps 4
2 Twin Beds and 1 Queen Bed

Deluxe Twin Room, 2 Bedrooms

Sleeps 4
2 Twin Beds and 1 Queen Bed

One Bedroom Superior Twin

Sleeps 2

One Bedroom Deluxe Twin

Sleeps 2

Two Bedroom Superior Twin

Sleeps 4

Two Bedroom Deluxe Twin

Sleeps 4

About the neighborhood

Kuala Lumpur

Located in Golden Triangle within a short walk of Petronas Twin Towers, THE FACE Suites Hotel is within a mile (2 km) of other popular sights such as KLCC Park. This 200-room, 5-star aparthotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.

View more Aparthotels in Kuala Lumpur

What's nearby

Petronas Twin Towers - 10 min walk - 0.6 miles
Kuala Lumpur Tower - 10 min walk - 0.6 miles
Suria KLCC Shopping Centre - 12 min walk - 0.7 miles
KLCC Park - 14 min walk - 0.8 miles
Pavilion Kuala Lumpur - 2 min drive - 1.2 miles

Getting around

Bukit Nanas Station - 3 min walk
Kuala Lumpur Sultan Ismail Station - 16 min walk
Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

‪Cafe: In House - ‬3 min walk
‪R Club Lounge - ‬2 min walk
‪Wariseni - ‬4 min walk
‪Evolution - ‬2 min walk
‪Club De Macau - ‬2 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

At THE FACE Suites Hotel, guests enjoy 2 outdoor pools, a children's pool, and a gym. Valet parking is offered for MYR 40 per stay. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury aparthotel include a rooftop terrace, free WiFi in public areas, and laundry facilities.

Each apartment is soundproofed and features a kitchenette and space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 42-inch LED TV with satellite channels. The bathroom offers hair dryers, bidets, bathrobes, and slippers. Other standard amenities include a washer/dryer, an electric kettle, and free bottled water.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Similar properties

Pool
Kitchen
Washer
Dryer

Property amenities

Pool/Spa

2 outdoor pools

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking on site (MYR 40 per day)
Valet parking on site (MYR 40 per stay)
Wheelchair-accessible parking available

Family friendly

Children's pool

Restaurants on site

Cafe iL Viso
Deep Blue

Kitchenette

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Full-sized refrigerator/freezer
Microwave

Dining

2 restaurants
A bar/lounge
A coffee shop/cafe
Room service (limited hours)

Bedrooms

Bedroom
Bedsheets provided
Rollaway/extra bed: MYR 110 per night

Bathroom

Bathrobes
Bidet
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Living spaces

Living room

Entertainment

42-inch LED TV with cable/satellite channels

Outdoor areas

Rooftop terrace

Laundry

Dry cleaning/laundry service
Laundry detergent
Laundry facilities
Washer/dryer

Work spaces

Laptop workspace

Comfort

Air conditioning

Pets

No pets or service animals

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking

Services and conveniences

24-hour front desk
Blackout drapes
Concierge services
Free bottled water
Housekeeping (daily)
Iron/ironing board
Luggage storage
Phone
Safe
Safe at front desk

Location highlights

In a shopping district
In the city center

Things to do

Children's pool
Gym

Safety features

Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Window guards

General

200 units
51 floors
Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:

One of the swimming pools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Rollaway/extra beds are available for MYR 110.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MYR 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Self parking fee: MYR 40 per day
Valet parking fee: MYR 40 per stay
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: MYR 110.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Host has indicated there is a carbon monoxide detector on the property

Host has indicated there is a smoke detector on the property

Safety features at this property include a security system and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
The property is professionally cleaned.

Additional information about polices, regulations, and more:

The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.

Property is also known as

Face Suites Kuala Lumpur

Face Suites Kuala Lumpur Aparthotel

The Face Suites Kuala Lumpur

Face Suites Aparthotel

Face Suites

The Face Suites Kuala Lumpur

THE FACE Suites Hotel Aparthotel

THE FACE Suites Hotel Kuala Lumpur

THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

Is a free cancellation option available at THE FACE Suites Hotel?

THE FACE Suites Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see close to THE FACE Suites Hotel?

This aparthotel is situated in Golden Triangle within a short 17-minute walk of KLCC Park and also 20 minutes on foot from Pavilion Kuala Lumpur. You'll also find Suria KLCC Shopping Centre and Kuala Lumpur Tower less than a mile away.

Is parking available on site at this aparthotel?

Yes, valet parking is offered for MYR 40 per stay. Accessible parking is also available for guests.

Does THE FACE Suites Hotel include a casino?

No, THE FACE Suites Hotel doesn't have a casino.

Will I find an indoor pool at THE FACE Suites Hotel?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is THE FACE Suites Hotel good for couples?

There are plenty of amenities for couples at this aparthotel, including 2 outdoor pools, a bar, and 2 restaurants.

Does THE FACE Suites Hotel have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does THE FACE Suites Hotel have a restaurant with a breakfast menu?

No, THE FACE Suites Hotel doesn't have a restaurant that serves breakfast.

Will THE FACE Suites Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at THE FACE Suites Hotel.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

How close is the airport from THE FACE Suites Hotel?

The closest major airport to THE FACE Suites Hotel is Subang (SZB-Sultan Abdul Aziz Shah), which is 16 mi away (37 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.8 mi away.

Are there rooms with balconies that I can book at THE FACE Suites Hotel?

No, there aren't any apartments with balconies at THE FACE Suites Hotel.

THE FACE Suites Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Danni-Sophia Himeko

Traveled with family

Jul 11, 2025

Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.

Stayed 1 night in Jul 2025

10/10 Excellent

Yetunde

Traveled with family

Jun 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta

Stayed 4 nights in Jun 2025

8/10 Good

Lim Ting

Jun 5, 2025

Liked: Cleanliness, property conditions & facilities

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises

Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Jun 2, 2025

Liked: Cleanliness, room comfort

Stayed 13 nights in May 2025

6/10 Okay

Tan

Traveled with family

May 31, 2025

Liked: Cleanliness, room comfort

Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!

Stayed 6 nights in May 2025

10/10 Excellent

Anthony

May 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.

Stayed 1 night in May 2025

4/10 Poor

Roshni

Traveled with group

May 31, 2025

Disliked: Cleanliness, amenities

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL

Stayed 3 nights in May 2025

8/10 Good

Elijah

Traveled with group

May 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.

Stayed 2 nights in May 2025

8/10 Good

Muni

May 22, 2025

Liked: Cleanliness, property conditions & facilities

Overall a decent place to stay if having a short visit.

Stayed 3 nights in May 2025

10/10 Excellent

fuk

Traveled with family

May 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

BONNA, SAN FRANCISCO

Traveled with family

May 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.

Stayed 5 nights in Jan 2025

8/10 Good

Rudy

Traveled with family

Apr 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation

Stayed 7 nights in Apr 2025

2/10 Terrible

Melissa

Traveled with family

Mar 16, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.

Stayed 3 nights in Mar 2025

8/10 Good

Kathryn

Feb 20, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Denis

Feb 19, 2025

Liked: Cleanliness, room comfort

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family

Jan 11, 2025

Liked: Cleanliness, room comfort

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.

Stayed 3 nights in Dec 2024

8/10 Good

Changsheng

Traveled with family

Jan 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.

Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Traveled with family and small children

Jan 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned

Stayed 5 nights in Dec 2024

8/10 Good

khaled

Traveled with family and small children

Jan 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean , nice staff , elevator is an issue specially at peak time of checkout

Stayed 2 nights in Dec 2024

8/10 Good

Christopher Hans

Traveled with partner

Dec 29, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.

Stayed 7 nights in Dec 2024

10/10 Excellent

Deante

Traveled with group, Traveled with family

Dec 24, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg

Stayed 7 nights in Dec 2024