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Aparthotel

THE FACE Suites Hotel

5.0 star property
Luxury aparthotel with 2 restaurants and 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for THE FACE Suites Hotel

Interior
2 restaurants, lunch, dinner served; international cuisine
Gym
Full-size fridge, microwave, dishwasher, electric kettle
2 outdoor pools

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Outdoor Space
  • Dryer
  • Washer
  • Kitchen

Explore the area

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪10 min walk‬
  • Suria KLCC Shopping Centre
    ‪12 min walk‬
  • KLCC Park
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 Bedroom

Full-size fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 880 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 1 Bedroom

  • 850 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 Bedroom

  • 850 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 2 Bedrooms

  • 1325 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | 1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Grand Premier

  • 1090 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 1 Bedroom

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 1 Bedroom

  • 1030 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Bedrooms

  • 1020 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Bedrooms

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms

  • 1050 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Bedrooms

  • Studio
  • 2 bathrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle within a short walk of Petronas Twin Towers, THE FACE Suites Hotel is within a mile (2 km) of other popular sights such as Suria KLCC Shopping Centre. This 200-room, 5-star aparthotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • Kuala Lumpur Tower - 10 min walk - 0.6 miles
  • Suria KLCC Shopping Centre - 12 min walk - 0.7 miles
  • KLCC Park - 14 min walk - 0.8 miles
  • Pavilion Kuala Lumpur - 2 min drive - 1.2 miles

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Wariseni - ‬4 min walk
  • ‪Mixing Room - ‬4 min walk
  • ‪Cafe: In House - ‬3 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools
At THE FACE Suites Hotel, guests enjoy 2 outdoor pools, a children's pool, and a gym. Valet parking is offered for MYR 40 per stay. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury aparthotel include a rooftop terrace, free WiFi in public areas, and laundry facilities.
Each apartment is soundproofed and features a kitchenette and space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 42-inch LED TV with satellite channels. The bathroom offers hair dryers, slippers, bidets, and bathrobes. Other standard amenities include a washer/dryer, an electric kettle, and free bottled water.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 110.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

Is a free cancellation option available at THE FACE Suites Hotel?

THE FACE Suites Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see close to THE FACE Suites Hotel?

This aparthotel is situated in Golden Triangle within a short 16-minute walk of Suria KLCC Shopping Centre and also 17 minutes on foot from KLCC Park. You'll also find Pavilion Kuala Lumpur and Berjaya Times Square within a short drive.

Will I be able to park at this aparthotel?

Yes, valet parking is offered for MYR 40 per stay. Accessible parking is also available for guests.

Does THE FACE Suites Hotel include a casino?

No, THE FACE Suites Hotel doesn't have a casino.

Will I find an indoor pool at THE FACE Suites Hotel?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at THE FACE Suites Hotel?

There are plenty of amenities for couples at this aparthotel, including 2 outdoor pools, a bar, and 2 restaurants.

Are there hot tubs at THE FACE Suites Hotel?

No, there isn't a spa tub at this aparthotel.

Does THE FACE Suites Hotel have a restaurant with a breakfast menu?

No, THE FACE Suites Hotel doesn't have a restaurant that serves breakfast.

Will THE FACE Suites Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at THE FACE Suites Hotel.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How close is the airport from THE FACE Suites Hotel?

The closest major airport to THE FACE Suites Hotel is Subang (SZB-Sultan Abdul Aziz Shah), which is 16 mi away (37 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.8 mi away.

Can I book a room with a balcony at THE FACE Suites Hotel?

No, there aren't any apartments with balconies at THE FACE Suites Hotel.

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 963 out of 1682 reviews
Rating 8 - Good. 496 out of 1682 reviews
Rating 6 - Okay. 122 out of 1682 reviews
Rating 4 - Poor. 63 out of 1682 reviews
Rating 2 - Terrible. 38 out of 1682 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
Stayed 3 nights in Mar 2025

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
Stayed 3 nights in Dec 2024

8/10 Good

Changsheng

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
Stayed 5 nights in Dec 2024

8/10 Good

khaled

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean , nice staff , elevator is an issue specially at peak time of checkout
Stayed 2 nights in Dec 2024

8/10 Good

Christopher Hans

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deante

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Stayed 7 nights in Dec 2024

10/10 Excellent

Klaus

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!
Stayed 3 nights in Dec 2024

10/10 Excellent

claudia

Liked: Cleanliness, room comfort

lovely

Love the location, love the suite ….overall ….manifique
Stayed 3 nights in Nov 2024

8/10 Good

kongkiat

Liked: Amenities
the room which i stayed was a little dark not new
Stayed 5 nights in Nov 2024

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Ratha

Traveled with partner
Liked: Cleanliness, amenities
large room
Stayed 5 nights in Nov 2024

6/10 Okay

Rory

Liked: Amenities
Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Moynul, Birmingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Stayed 8 nights in Oct 2024

6/10 Okay

Poh Choo

Traveled with family
Other than the long wait for check in and the lift, a wonderful stay with my family
Stayed 1 night in Nov 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at Face apartments a number of times and have always received excellent service
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Traveled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ashni

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Jiaxin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
Stayed 2 nights in Sep 2024

6/10 Okay

Shlomi Shlomo

Liked: Cleanliness, property conditions & facilities
Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
Stayed 3 nights in Sep 2024

6/10 Okay

Jay

Liked: Room comfort
Stayed 4 nights in Jun 2024

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