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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly hotel with a full-service spa, near Petronas Twin Towers
VIP Access

Choose dates to view prices

Photo gallery for Shangri-La Kuala Lumpur

City view
Front of property
Lobby
Lobby lounge
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Kuala Lumpur Tower
    ‪5 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Selection)

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 2 Twin Beds

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Non Smoking (Premier)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • Sleeps 2

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

  • Sleeps 2

View all photos for Horizon Club Executive King Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive King Room

  • Sleeps 2

View all photos for Horizon Club Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive Twin Room

  • Sleeps 2

View all photos for Family Premier Suite

Premium bedding, minibar, in-room safe, desk

Family Premier Suite

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Horizon Club Executive Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive Room

  • Sleeps 2

View all photos for Premier Selection Suite

Premium bedding, minibar, in-room safe, desk

Premier Selection Suite

  • Sleeps 2

View all photos for Premier Selection Suite 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Selection Suite 1 King Bed

  • Sleeps 2

View all photos for Family Executive King Room Non Smoking

Premium bedding, minibar, in-room safe, desk

Family Executive King Room Non Smoking

  • Sleeps 2

View all photos for Premier Business Room

Premium bedding, minibar, in-room safe, desk

Premier Business Room

  • Sleeps 2

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle, Shangri-La Kuala Lumpur is a leisurely stroll from popular sights such as Petronas Twin Towers and Pavilion Kuala Lumpur. This hotel has 662 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Kuala Lumpur Forest Eco Park - 3 min walk - 0.2 miles
  • Kuala Lumpur Tower - 5 min walk - 0.3 miles
  • Suria KLCC Shopping Centre - 10 min walk - 0.6 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • KLCC Park - 12 min walk - 0.7 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Lemon Garden Cafe - ‬5 min walk
  • ‪Arthur's Bar & Grill, Shangri-La Hotel - ‬2 min walk
  • ‪HAN Modern Korean Grill - ‬2 min walk
  • ‪Melting Pot Café - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel with a full-service spa, near Petronas Twin Towers
At Shangri-La Kuala Lumpur, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sitting areas, minibars, and coffee makers are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 174.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 400 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is free cancellation available at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of Feb 18, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on Feb 28, 2026 start from $100.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Shangri-La Kuala Lumpur?

This hotel is situated in Golden Triangle within a short 14-minute walk of Pavilion Kuala Lumpur and also 16 minutes on foot from KLCC Park. You'll also find Kuala Lumpur Tower and Suria KLCC Shopping Centre less than a mile away.

Will I be able to park at Shangri-La Kuala Lumpur?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Shangri-La Kuala Lumpur?

There is a full-service spa available for guests to enjoy and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Shangri-La Kuala Lumpur include a casino at the property?

No, Shangri-La Kuala Lumpur doesn't have a casino.

Will I find an indoor pool at Shangri-La Kuala Lumpur?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Shangri-La Kuala Lumpur?

There are many amenities for couples at this hotel, including an outdoor pool plus some guestrooms feature fireplaces and in-room massages.

Are there hot tubs at Shangri-La Kuala Lumpur?

Yes, this hotel has a spa tub.

Does Shangri-La Kuala Lumpur feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Kuala Lumpur serves buffet breakfast each morning for a surcharge from its restaurant.

Will Shangri-La Kuala Lumpur allow pets to stay for free?

No, pets and service animals aren't allowed at Shangri-La Kuala Lumpur.

Are there connecting rooms at Shangri-La Kuala Lumpur?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Shangri-La Kuala Lumpur?

The closest major airport to Shangri-La Kuala Lumpur is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.8 mi away (28 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.6 mi away.

Can I book a room with a balcony at Shangri-La Kuala Lumpur?

No, there aren't any guestrooms with balconies at Shangri-La Kuala Lumpur.

Does Shangri-La Kuala Lumpur host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Shangri-La Kuala Lumpur.

Shangri-La Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 1001 reviews
Rating 8 - Good. 170 out of 1001 reviews
Rating 6 - Okay. 51 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Celeste Ann Shu May

Stayed 5 nights in Nov 2025

10/10 Excellent

Aleksandrs, Pasaedna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and Malaysia is a must visit
Stayed 2 nights in Nov 2025

10/10 Excellent

MUHAMMAD IQBAL J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right from check in , the stay was excellent They got us checked in early as room was ready Staff was very professional and pleasant
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Stayed 1 night in Nov 2025

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place. Everything is superb.
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I just love this hotel, it has excellent amenities, very friendly staff, excellent food and beautiful rooms.
Stayed 3 nights in Nov 2025

4/10 Poor

Monica

Stayed 2 nights in Nov 2025

10/10 Excellent

Steven, San Tan Valley

Stayed 4 nights in Nov 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff and service, and a great location
Stayed 4 nights in Oct 2025

10/10 Excellent

Nelson Warambo

Stayed 1 night in Oct 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and the staff were so wonderful.
Stayed 2 nights in Oct 2025

8/10 Good

Edgar

Stayed 1 night in Oct 2025

10/10 Excellent

Maisonnette

Stayed 3 nights in Nov 2025

10/10 Excellent

Lay khim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed, friendly staff, very good breakfast. We enjoyed our stay very much. Thank you.
Breakfast with a lot of variety
Only good vibes lobby
Convenient shuttle service
Delicious mooncakes
Stayed 3 nights in Oct 2025

10/10 Excellent

Kartika

Stayed 4 nights in Oct 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clena room, staff service, staff amenities, gym and pool
Stayed 4 nights in Oct 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean and quiet. Each staff member was friendly, knowledgeable and helpful. Really made our stay fantastic.
Stayed 1 night in Oct 2025

10/10 Excellent

Anmol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

prab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean,friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Tharmalimgam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Peter

Stayed 1 night in Oct 2025

10/10 Excellent

Donita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 5 nights in Oct 2025

10/10 Excellent

Romana

Stayed 2 nights in Aug 2025

10/10 Excellent

Kasra

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing return to KL

Back in KL after 5 years and it was even better than we remember it… especially the set up and service from the staff at the Shangri-La. From the very moment we walked in and all through our stay the staff were brilliant, especially towards our kids who absolutely loved every moment. Little extra touches like cake and balloons for my wife’s birthday made it even better. We’ll definitely be back here for our trip next October!
Pool to ourselves
Extra balloons for my wife’s birthday… the kids loved these
The tent for the kids and sunset
Stayed 2 nights in Oct 2025

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