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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly hotel with a full-service spa and a health club
VIP Access

Choose dates to view prices

Photo gallery for Shangri-La Kuala Lumpur

City view
Bar (on property)
Lobby
Front of property
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Tower
    ‪5 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪10 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 419 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Suite, 1 King Bed (Selection)

9.2 out of 10
Wonderful
(5 reviews)
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(12 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed (Premier)

Premium bedding, minibar, in-room safe, desk

Family Suite, 1 King Bed (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • Sleeps 2

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

  • Sleeps 2

View all photos for Horizon Club Executive King Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive King Room

  • Sleeps 2

View all photos for Horizon Club Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive Twin Room

  • Sleeps 2

View all photos for Family Premier Suite

Premium bedding, minibar, in-room safe, desk

Family Premier Suite

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Horizon Club Executive Room

Premium bedding, minibar, in-room safe, desk

Horizon Club Executive Room

  • Sleeps 2

View all photos for Premier Selection Suite

Premium bedding, minibar, in-room safe, desk

Premier Selection Suite

  • Sleeps 2

View all photos for Premier Selection Suite 1 King Bed

Bathroom | Shower, free toiletries, hair dryer, bathrobes

Premier Selection Suite 1 King Bed

  • Sleeps 2

View all photos for Family Executive King Room Non Smoking

Premium bedding, minibar, in-room safe, desk

Family Executive King Room Non Smoking

  • Sleeps 2

View all photos for Premier Business Room

Premium bedding, minibar, in-room safe, desk

Premier Business Room

  • Sleeps 2

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle, Shangri-La Kuala Lumpur is a leisurely stroll from popular sights such as Petronas Twin Towers and Kuala Lumpur Tower. This hotel has 662 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Kuala Lumpur Tower - 5 min walk - 0.3 miles
  • Jalan Alor - 10 min walk - 0.6 miles
  • Suria KLCC Shopping Centre - 10 min walk - 0.6 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • KLCC Park - 12 min walk - 0.7 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Lemon Garden Cafe - ‬5 min walk
  • ‪Arthur's Bar & Grill, Shangri-La Hotel - ‬2 min walk
  • ‪HAN Modern Korean Grill - ‬2 min walk
  • ‪Lemon Garden 2 Go - ‬1 min walk
  • ‪Melting Pot Café - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel with a full-service spa and a health club
At Shangri-La Kuala Lumpur, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sitting areas, minibars, and coffee makers are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 174.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 400 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is free cancellation available at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on Dec 4, 2025 start from $120.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Shangri-La Kuala Lumpur?

This hotel is situated in Golden Triangle within a short 16-minute walk of KLCC Park and also 12 minutes on foot from Kuala Lumpur Tower. You'll also find Suria KLCC Shopping Centre and Pavilion Kuala Lumpur less than a mile away.

Is there parking available at Shangri-La Kuala Lumpur?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Shangri-La Kuala Lumpur?

There is a full-service spa available for guests to enjoy and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Shangri-La Kuala Lumpur include a casino at the property?

No, Shangri-La Kuala Lumpur doesn't have a casino.

Will I find an indoor pool at Shangri-La Kuala Lumpur?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Shangri-La Kuala Lumpur good for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature in-room massages.

Are there hot tubs at Shangri-La Kuala Lumpur?

Yes, this hotel has a spa tub.

Does Shangri-La Kuala Lumpur feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Kuala Lumpur serves buffet breakfast each morning for a surcharge from its restaurant.

Will Shangri-La Kuala Lumpur allow pets to stay for free?

No, pets and service animals aren't allowed at Shangri-La Kuala Lumpur.

Are there connecting rooms at Shangri-La Kuala Lumpur?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Shangri-La Kuala Lumpur?

The closest major airport to Shangri-La Kuala Lumpur is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.8 mi away (28 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.6 mi away.

Are there rooms with balconies at Shangri-La Kuala Lumpur?

No, at Shangri-La Kuala Lumpur, there aren't any guestrooms that list a balcony.

Does Shangri-La Kuala Lumpur host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Shangri-La Kuala Lumpur.

Reviews

Shangri-La Kuala Lumpur Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 740 out of 1002 reviews
Rating 8 - Good. 179 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

Reviews

10/10 Excellent

Rizvan

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location from which to visit the amazing sights in and around KL made even more amazing by the Shangri-La's highly attentive staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shilpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 2 nights in Aug 2025

10/10 Excellent

Kharka Bahadur, Seria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verity of food options and bed are comfortable for good sleep.
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Wonderful stay, staff was so accommodating and friendly. I fell sick during the stay and the Manager was at hand to provide comfort and helped to call a doctor. The food is fabuloud and staff at the club was amazing Enjoyed my stay here.
Stayed 3 nights in Aug 2025

10/10 Excellent

Naresh

Stayed 2 nights in Jul 2025

8/10 Good

Andrew

Stayed 2 nights in Jul 2025

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Central area with great access to city Staff were outstanding and helpful
Stayed 3 nights in Aug 2025

10/10 Excellent

Angus, Glasgow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 7 nights in Jul 2025

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. Very friendly and attentive staff at the Shangri-la KL.
Stayed 14 nights in Jul 2025

10/10 Excellent

Naresh

Stayed 1 night in Jul 2025

10/10 Excellent

Joshua

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Lobby is perfect for business meetings.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff! Will definitely be back.
Stayed 3 nights in Jul 2025

4/10 Poor

Mami

Liked: Amenities
Disliked: Cleanliness
The staff tried very hard. But the facilities and rooms are very run down. My room was very dusty and I needed to request they vacuum and clean it several times.
Stayed 7 nights in Jul 2025

10/10 Excellent

Brian

Stayed 2 nights in Jul 2025

10/10 Excellent

Naveed

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel , nice rooms, close to Petronas twin towers
Stayed 2 nights in Jul 2025

10/10 Excellent

sanjay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Very hospitable staff especially at the front desk and at the concierge. Make you feel at home inspite of being very busy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gervais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing! The room I picked was spacious, the tent in the front room helped my daughter sleep well. They even gave slippers for my 2 yr old daughter which was a nice touch. Electric blinds in the main bedroom and fruit bowl as conplimentary on arrival.
Stayed 5 nights in Jun 2025

8/10 Good

Grace

I like the ambiance and the affable staff.
Stayed 1 night in Jun 2025

8/10 Good

Lydia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good: - Clean all round - Great Pool - Friendly and helpful staff - Good location - Food was okay Improvements: - Can't go in the Jacuzzi as a couple - have to go in separate ones - Limited Gluten Free food options - Food was expensive
Stayed 5 nights in Jun 2025

8/10 Good

Grace

Traveled with group
Liked: Cleanliness
The city tour leaflet we took out from your front desk gave me a shrug on my shoulder when we felt shorchanged upon availing when it says 3 1/2 hrs city tour but it ended 2 1/2 hrs only. Other than the sunken bed we experienced but compensated with a free ride to airport , all went well with your services and nice staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Oddbjorn

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2025

10/10 Excellent

Mohamed Zaki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lives up to expectations.

Stayed 2 nights in Jun 2025

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