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Pacific Regency Hotel Suites

4.5 out of 5.0

Recent guest reviews

Well, we like our room because it’s big and spacious. The only downturn is that you always have to request that they need to change the beddings and they didn’t give us a complete towel. I will always have to leave a note to give us new towels and give us face towels everyday.

I have stayed at this hotel two other times and had no issues. The previous time was last year, most recent was this week. The check in desk took 45 min to check me in. They where rude and disrespectful. They also told me they had no more keys so I could only have while I had a guest. I could see a stack of keys on the counter. Once a man checked out while I was checking in, I said you now have an extra key and after heated debate they reluctantly gave me another one. When I got to the room there was only one towel, it took house keeping 45 min to bring another. The next day when they cleaned they did not remove any of the empty bottles on the desk nor did they wipe any surfaces down. They also replaced the two towels and bathrobes with one. Again I had to call house keeping and wait 45 min. come the third repeat and redo... I got so bad that I checked out a day early and ate the cost of the forth day for the prepaid room and decided to stay elsewhere. Never again will I stay there!

Main complaint is with the AC not really keeping the room cool constantly and there was only 2 tv channels I could watch that showed the same shows all the time

Was very surprised to find how excellent my room was for what I paid. Huge, comfortable, and clean room with amazing bathroom. Bed wasn't the best but still very comfortable. The facilities were also great- pool, bar, fitness center, and spa. go for package with included breakfast because they have a nice selection. Parking is cramped but easy to access. Only complaint is how busy and short-staffed front counter is. Had to wait a long time to check-in.

Room nice Service the staff was the terrible ever compare that normally we stay Trader Hotel or mandarin The male front office staff forget to give my passport and argue with me as guest by saying he gave me , until he found the passport left on photocopy machine Very bed impression !!

we were on a tourist vacation. the location was fine. we were able to walk most places, and public transit was easy to figure out for the sights further away.

Hotel is nice, friendly staff Helpful staff to get me to the airport in time

Furnitures in d rooms r kinda old & worned out. Wasnt as expected frm d looks of it on d outside of d building. Rooms arent clean enuff. Nt suitable for guests wit allergies.

Just hundreds of meters from KLCC, 15-min walking distance. The executive room is quite large, while the amenities are a bit old and some of them could not work well.

Perfect! I would recommend this hotel to a friends.

The all suite hotel provides wonderful spacious rooms! The staff was very friendly and helpful. Short walk to the nearest MRT station.

Very nice. very clean. and the staff is very helpful

Nice rooftop pool. Enjoyed the location. Great view

KH Tower, Jalan Punchak Kuala Lumpur

Hotel highlights

  • Walking distance to Kuala Lumpur Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Golden Triangle within a short walk of Kuala Lumpur Tower, Pacific Regency Hotel Suites is within a mile (2 km) of other popular sights such as Petronas Twin Towers. This 4.5-star hotel has 283 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petaling Street and Merdeka Square.


Dining

Enjoy the pool views at LUNA CHILL OUT BAR, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

All of Pacific Regency Hotel Suites's 283 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include ironing boards.


Property features

At Pacific Regency Hotel Suites, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for MYR 10 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 7 meeting rooms, laundry facilities, and a convenience store.

Room options

Suite, 1 Bedroom

King 1 | Twin 2 | Sleeps 2

Premier Deluxe

King 1 | Twin 2 | Sleeps 2

Premier Executive

King 1 | Twin 2 | Sleeps 2

Premier Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Pacific Regency Hotel Suites

Everyone (5) Couples (5) Business (1) Family (1) Friends (1)
3

nice hotel

Everyone

Well, we like our room because it’s big and spacious. The only downturn is that you always have to request that they need to change the beddings and they didn’t give us a complete towel. I will always have to leave a note to give us new towels and give us face towels everyday.

By , from Hawaii on Dec 26, 2017

Review comment responded on Jan 3, 2018

Thank you for staying with us.

2

it has gotten so bad i checked out early...

Everyone

I have stayed at this hotel two other times and had no issues. The previous time was last year, most recent was this week. The check in desk took 45 min to check me in. They where rude and disrespectful. They also told me they had no more keys so I could only have while I had a guest. I could see a stack of keys on the counter. Once a man checked out while I was checking in, I said you now have an extra key and after heated debate they reluctantly gave me another one. When I got to the room there was only one towel, it took house keeping 45 min to bring another. The next day when they cleaned they did not remove any of the empty bottles on the desk nor did they wipe any surfaces down. They also replaced the two towels and bathrobes with one. Again I had to call house keeping and wait 45 min. come the third repeat and redo... I got so bad that I checked out a day early and ate the cost of the forth day for the prepaid room and decided to stay elsewhere. Never again will I stay there!

By , from Singapore/ New York on Dec 15, 2017

Review comment responded on Dec 26, 2017

Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.

3

ok but could be better

Everyone

Main complaint is with the AC not really keeping the room cool constantly and there was only 2 tv channels I could watch that showed the same shows all the time

By on Dec 18, 2016

4

bang for buck

Everyone

Was very surprised to find how excellent my room was for what I paid. Huge, comfortable, and clean room with amazing bathroom. Bed wasn't the best but still very comfortable. The facilities were also great- pool, bar, fitness center, and spa. go for package with included breakfast because they have a nice selection. Parking is cramped but easy to access. Only complaint is how busy and short-staffed front counter is. Had to wait a long time to check-in.

By on Dec 2, 2016

2

need more training for front office staff

Everyone

Room nice Service the staff was the terrible ever compare that normally we stay Trader Hotel or mandarin The male front office staff forget to give my passport and argue with me as guest by saying he gave me , until he found the passport left on photocopy machine Very bed impression !!

By , from Maldives on Sep 12, 2016

Review comment responded on Sep 22, 2016

Please be assured that your comments have been well noted. We hope you would accord us another opportunity to prove our services to you again in the near future.

4

kl in a breeze

Couples

we were on a tourist vacation. the location was fine. we were able to walk most places, and public transit was easy to figure out for the sights further away.

By on Feb 1, 2016

5

great hotel to stay in

BusinessTravelers

Hotel is nice, friendly staff Helpful staff to get me to the airport in time

By on Oct 6, 2015

3

leisure

Couples

Furnitures in d rooms r kinda old & worned out. Wasnt as expected frm d looks of it on d outside of d building. Rooms arent clean enuff. Nt suitable for guests wit allergies.

By on Jun 7, 2015

4

great location

Couples

Just hundreds of meters from KLCC, 15-min walking distance. The executive room is quite large, while the amenities are a bit old and some of them could not work well.

By on Jan 7, 2015

5

mr. igor narimanidze

Couples

Perfect! I would recommend this hotel to a friends.

By on Sep 4, 2014