PULSE GRANDE Hotel (Formerly known as Putrajaya Shangri-La)5.0 out of 5.0
Recent guest reviews
Staying only one night during chinesse holiday..peak time..but the staff really doing superb job...everything was great..just need to upgrade the amneties...hope new name can bring higher expectation next time..really enjoy the stay
If comfort, quiet and green open space, with fine views are important, these criteria may tip the balance - along with the very friendly staff and fine blends of masala chai, complete with ginger if that is to your liking. Yes, the building is dated but, importantly for me, it blends into the landscape perched atop a forested hillock. While it would have been 5 star in its heyday, it is modestly and well-fitted throughout and is a good, secluded but readily accessible base if needing or wanting to stay in Putrajaya. My deluxe room was very spacious and comfortable, large handsome bathroom, balcony too. Food is good, 2 restaurants - the 'dining' one is relatively pricey but at least my choices proved to be quality dishes. And there is an infinity pool, discretely to one side of the hotel. Yes, I'd return here ... and I shall be interested to find out how long it takes for the hotel's original name to be forgotten. Shangri La really is a rather more appealing and romantic name for me!
Stayed here courtesy MAAS—— as our flight was cancelled ! Amazing interiors of Art Deco style. Very courteous and helpful staff . Very comfortable beds& pillows! Bathrooms are huge & good! The buffet breakfast is varied & very tasty! The a la carte lunch menu too was varied and good sized portions too ! We thoroughly enjoyed our brief unexpected holiday !! Thank you to the staff of the hotel for making our stay so nice !!
Firstly let me address the main shortcomings of the hotel which is upkeep and maintenance since they took over from Shangri-la early this year. The building do need a fresh coat of paint and there was even a tiny leak from the windows due to the heavy rain in our room which was solved with some tissues. Other than that, everything else is superb especially the amazing service of the team there from the buggy drivers to the front desk staff to the cafe waiters. Guess they inherited Shangri-la's team as well. The room itself is comfortable and the bathroom is gigantic while the buffet breakfast is above average in terms of choices. Will be back for sure in the future!
The Shangri -La at Putrajaya ( now taken over and renamed Pulse Grande as from 31/12/17) - this hotel is a product of its time, with all the 1980's features, and some of its rooms and furniture seems to date from them. The hotel is in a lovely location (although not particularly pedestrian friendly) and is set in some astonishingly beautiful gardens. Our room was once quite the sophisticated style, but now it looks dated even shabby. The room also needs a through cleaning. However the bed was extremely comfortable . The main restaurant is open ceiling (very 80s office block), and only partially sectioned off, indeed the hotel corridors have an almost prison like quality with short squat heavy doors and open landings. Breakfast was a mixed bag with some good choices, including many local /Korean / Chinese dishes - but no quality bread ( some sliced white was still frozen). Our evening meal was enjoyable- although one dish have an overindulgence of chillies - something not even mentioned on the menu. But the biggest worry was the swimming pool, which was a health risk - it was in dire need of cleaning. On the whole a disappointing stay.
Stayed with my 2 young boys for a pre Christmas weekend. Upon parking a buggy showed up and the driver just looked at us blankly. So i to lug our baggage onto the buggy while he just looked blankly. Not a word of welcome. At the lobby, 2 bellboys were standing twiddling their thumbs near the reception totally oblivious of the fact that i had to again lug ALL our luggage off the buggy and onto the bellboy trolley BY MYSELF. On check-in, there were no smiles or eye contact let alone a welcome. *Shangri-la Management are you listening?*. I really thought we had checked in a wrong hotel. Room was OK, food was edible. And when i checked out the only verbal sound that came from the male chap at the reception after checking my detail on his computer was "OK. All settled". (I am a paying customer by the way at the published rate). No thank you, no goodbye, no offer to help us with our luggage (and we had 2 young kids) on the buggy. No Nothing! Congratulations Shangri-la Putrajaya for giving the brand a bad name. And please, Mr. General Manager don't bother auto replying with your "Greetings from Shangri-la Putrajaya!" superficial sentence as truly, your hotel clearly undeserving of the Shangri-la brand name.
At the time of writing, Shangri-la has announced that it will no longer manage the Putrajaya Shangri-la on 31st December 2017 on it's website. The little announcement explains the experience (or lack of) at an establishment one expected from the Shangri-la brand. The many unflattering reviews prior to this captured the essence of one's experience here. But let's get one thing out of the way - at the promo price paid, one is willing to gloss over the infractions of the Shangri-la standard including: 1) A cold, but fast and efficient check-in / check-out process 2) Similar attitude in all hotel staff - cleaning, restaurant, pool, etc. 3) Tired-looking building and facilities (notably swimming pool) due to lack of cosmetic maintenance. 4) Room amenities that are either partially working or not working - e.g. bidet bracket that needed manual re-positioning to hold bidet in proper place on wall, and a kettle that did not work. 5) Lip-service from front-desk manager who grudgingly agreed to one's request for late check-out, but didn't appear to have re-programmed the room's keycard for electricity supply in the room after the standard check-out time. 6) Breakfast buffet spread and quality that are below one's expected standard of Shangri-la. A few positives to note are: + salt-water infinity- and children wading pools (as opposed to chlorine) + a few staffs' effort at being friendly and pro-active (e.g. chef offering to help cut up a slice of cheese, pool attendant turning on the jacuzzi) + bright, open and clean classic-design interiors + comfortable bedding + spacious room with a day-bed included + tranquil location up a hill, within a park At such standards, one could consider that the overall positive aspect is that the environment would allow one to dress down considerably and still feel very at home. That is if and until new management decides to implement an up-scaling effort to the property. :-)
Foods are less variety of choice and low quality for food taste. Facilities are quite old and fragile. Evening Cocktails are even worst, they no clean up the place before starting the cocktail. All the peanut and tissues are over the floor, and no one seems to approached you for any drink... I won't come back anymore
As the title suggests, we were quite disappointed with the hotel. The room needs to be refurbished. The interior of the hotel is very nice, though. The staff is also generally friendly and courteous. The food was another disappointment. After sampling the food at Shangri la Kuala Lumpur, we were expecting similar quality but we quite disappointed.
Hotel is old and showing it's age, my room aircon barely takes the humidity off let alone cool the room. The wifi / internet is horrible... barely a half Mb connection with yuck latency and drop outs. Good luck doing a internal call... It's a long way from the nearest shops etc. Around 2km walk, or the shuttle that runs every 4 hours on the weekend.. :-( For those in club... errr, they don't have one. On the positive side it is in the middle of the Botanical gardens which would be wonderful to explore and the staff have been excellent. Straw that broke it for me was I'd done an all night flight and only a few hours sleep which I said on checkin and was going to enjoy a sleep. Except reception put me in a room next to the pool... Normally I'd love to hear the kids having fun... but not when I desperately needed to sleep for a couple of hours. This is the first corporate hotel I've checked out early.. Heading to the Marriott or Le Merdian, both much better. PS The old construction is beautiful and if you are here for a relaxed personal weekend i'd rate it much higher.
- Walking distance to Putrajaya Landmark
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Putrajaya Landmark is a short stroll from PULSE GRANDE Hotel (Formerly known as Putrajaya Shangri-La), and other popular attractions like Putrajaya Independence Square are within a couple of miles (3 km). This 118-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. It's in the mountains and also a short walk from Melawati National Palace and Taman Botani Tropical Botanical Gardens.
Enjoy dining at one of 2 onsite restaurants including Azur, which specializes in Modern European cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with cooked-to-order breakfast, available for a fee.
The 118 rooms are air-conditioned and have an array of amenities, including patios, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and free bottled water are also available.
PULSE GRANDE Hotel (Formerly known as Putrajaya Shangri-La) features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 15.00 per day)—also useful is limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 649 reviews