2/10 Terrible
Fai
Traveled with partner
Jun 17, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Our 5-night stay was, unfortunately, a disappointing experience.
While the rooms are spacious, they’re quite dated, and several issues made our time here uncomfortable. In no particular order: the room was not properly cleaned (and when it was, it amounted to little more than a bin change and some air freshener), there was no hot water, the toilet didn’t flush properly, WiFi was unavailable, and we encountered cockroaches.
The gym was outdated and not well maintained, which was a letdown given it was one of the reasons we chose the property. We received no apology until the day we checked out. The staff did facilitate a room change after we raised our concerns—particularly since we were using the kitchen—but their response felt routine, as if complaints were simply part of the daily rhythm.
This hotel may have once been a top-tier option, but at its current price point, it’s in need of serious upgrades. We saw other guests requesting refunds during our stay. We didn’t go that far, but it certainly impacted what was meant to be a restful stopover.
The one saving grace was the pool area—we didn’t end up using it, but the setting was genuinely lovely and well looked after. It’s a shame the rest of the property doesn’t meet that same standard.
Fai
Stayed 5 nights in Jun 2025
