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Melia Kuala Lumpur

4.0 out of 5.0

Recent guest reviews

This hotel has very nice and friendly stuff, varieties of food especially Tortilas was so delicious. Rooms are clean and comfortable. Walking distance to Time Square Shopping mall, Sg Wang Shopping mall, Low Yat Plaza and others. But, if you have car then you have to be careful as it has very small, narrow and cursive carpark. Not advisable for a family who has a big car. 😣

My husband and I again chose to stay at this hotel and we were not disappointed. Upon our arrival, we immediately noticed the newly-renovated foyer - it was beautifully done. At the check-in desk, we were served by a very friendly staff member, Mr. Lingeysh, who obligingly upgraded us to a newly-renovated premium room on the 11th floor with city views when we asked for a quieter room away from the traffic noise (as compared to our previous stay here earlier in the year). When we complained about the malfunctioning cooler 'fridge' in our room, the response was immediate, with a new replacement quickly in place. A big thank you again to Mr Lingeysh for the quick action and excellent services rendered. You have helped in making our stay here a very pleasant one.

I really enjoyed staying at the hotel. The room is clean, neat and tidy. The toilet is clean. The room service is good. The staffs are friendly. Breakfast time is from 6:30-10:30 a.m. There are variety of choices there. Check out time is 12 p.m. but you can do late check out by 1 pm. You need to tell to the counter for late check out so that they can add more time for your room access card. The place is very near to Time Square and it is convenient place to travel around. There is a night market nearby, walking distance 5-10 mins.

Pros: Location: located right opposite Berjaya Times Square and Imbi monorail station is definitely a huge advantage. It’s 800 meters from the nearest Hop on hop off bus stop and the bus passes right in front of the hotel. Even the shopping district of Bukit Bintang is accessible on foot. Sleep quality: very comfortable beds and spacious rooms. Air conditioning was pretty good as well. Toilet: while the toiletries provided were average, their hot shower was great though. Cons: The Kitchen @ Melia needs to get their act together. Their breakfast buffet was touted a good which is one of the reasons I booked this hotel and it got progressively worse with every day that we stayed. The attitude of the waiters was lackadaisical, dishes were mislabeled, they kept running out of stuff and the general quality of the preparation was never very impressive. Even dishes ordered a la Carte looked the part but the taste failed to impress. Gym: The Gym was spacious enough and only had a 1 other person every time I worked out. The machines are a bit dated and the mats were dirty. Not a gym I would be able to use for a long stay and barely enough for a short stay. No gym instructor present either. Courtesy of staff needs to be better especially at ‘The Kitchen’ and front desk. Tip: book directly from Melia’s website to get a Rm 30 per person per day voucher.

I have been staying at this hotel for 11 years every month. Today I came back here after a long gap and was surprised to see how rudely they have started treating their guests especially the club room guests. I was told by the staff member Fazlina (Ina) that I got too many guests for my meeting. I had booked a meeting room which is part of the package and held a business meeting there with 3 others. That's apparently too many people to meet in that hotel. She made a scene in front of my business guests. When I called the manager he said I apologize but I can't do anything whereas he could have. I was then told by an old timer that the hotel has become quite guest unfriendly after its been renovated. Maybe they have become arrogant. I will never be coming back here.

Recently returned after staying 2 nights here at the end of our month long holiday. I was traveling with my parents so we were assigned adjoining rooms (501 and 502). The room was quite large, very modern with a large bathroom. We had the view of the very big mall across the road (Berjaya Times Square) and a sitting area by the window which was lovely to watch the very busy world go by in KL. Location was excellent with all the huge shopping centres all around the hotel - Berjaya Times Square in front of the hotel and all the others (Low Yat, Sungei Wang, Lot 10, Pavillion etc) all a short walk away. There is a 24 hour 7eleven and a Starbucks literally right next to the hotel. The front end staff were really friendly and most helpful. The swimming pool was on the 2nd or 3rd floor and was small-ish but refreshing. There were really only 3 cons to my stay here which was: 1. The bed - the bed was really squeaky and don't get me wrong, I know that all beds squeaks but not only did our bed squeak, it let out a very loud creak every single time we moved around. When we sat, when we moved, when we got up. And it was a very hard bed indeed. The pillows were so soft they were virtually non existent so combined with a hard bed, it was quite a hard nights sleep. 2. The room needed more light. The lights seems very misplaced and therefore made the room look constantly dark. My hubby and I were struggling to read anything as there was hardly any lights in the middle of the room. 3. Breakfast - our family came down to have breakfast about 9am. Buffet looked okay, lots of variety but most of the food seemed to have ran out by this time and my dad waited for 15 mins + for a dish to be replaced. I myself too waited for quite some time at the noodles counter before someone came to help me. I would come back for it's good location and staff and hoping that when I come back, I would get a more comfy sleep.

Booked thru to experience their newly refurbished room, to be surprised there was a member's birthday voucher which is good for few months after your birthday, so get some discounts from the normal rates. Having read the feedbacks that one should go for the Level, decided to give it a try. The hotel is situated right opposite Berjaya Time Square, so that means its very near to Imbi Monorail station - a convenient way to move around. Upon arrival around 2pm, approached the lobby's Front desk and upon checking, the staff informed that check in is to be done at The Level lounge at level 18. I still unsure of his word "'bang" (literally, "bro") as the proper way to address a guest, although he may be trying to be friendly and all. Check in at The Level lounge was handled by Hazaril, who was attentive although he was unaware when i show him the myr60 F&B voucher provided in the reservation email as a direct online booking promotion. He did try make a call, but couldnt verify that, no problem though - but i believe the hotel should honour any promotions and should disseminate the info to the staff. The newly refurbished room was a nice touch, cozy and welcoming, although it's rather small due to the original layout of the hotel itself, so not much can be done there. Room view was facing Bukit Bintang area, yes, you could see the twin towers although that means you could also see the ugly rooftop of Lowyat Plaza. The room comes with usual amenities as well as a coffee machine, although i couldnt find the capsule for it - only to be provided 1 capsule by the housekeeping staff later in the evening. Evening cocktail at The Level was good, we even had it almost to ourselves and its really quiet up there - thats why we can hear every little thing the 3 staff manning the desk were chit-chatting about although we're sitting far across the lounge. To be fair, the food was of good variety and we even had some satay which was refilled later. The hotel do have a small pool, but decided to skip it as it's raining. There's a nice gym as well. The next morning received an email from hazaril as a nice gesture to welcome guests for the first morning, and inform about breakfast. Decided to have breakfast at the main restaurant called The Kitchen, but the staff didnt even say good morning to us as he did to the guests in front of us - maybe coz we're not "mat saleh" enough? Other than that, loved the breakfast experience as there's plenty of choice and drama, as the chef were scolding one of the staff for not decorating the plate properly. As i prepare to leave, received a call from a staff to inform the check out time - as if i have no clue what the time is, so I went to see Hazaril to check out. He was kind enough to ask about my experience and all, but then politely asked me to check out at the lobby reception instead.

I stayed at this hotel for 2 nights. To achieve this hotel, I use KLIA express from the airport to KL central and continue with MRL. It is walking distance from the station. There are shopping centre in front of this hotel and it is about 10 minutes walking distance from Bukit Bintang mall. The staff was friendly. The room was clean. There are many variation of breakfast menu and make sure that you wake up early to get seat at the restaurant. It was a bit crowd over 9 o clock at that time.

Excellent location and services by all the staff. Location of hotel is very good and the shopping and food are all within walking distance. Also the sky train is just next to the hotel which is very convenient if you want to move around Kuala Lumpur. The taxis are very good and charges are cheap compared to most countries. People are friendly and helpful if you are lost.

We were warmly welcome with express check-in. We have connected rooms and rooms are new, spacious and classic. The see through bath room (with curtain for privacy) is romantic. Bed is comfy. Location is centralised and convenient. The bar next to the pool is cozy. Bar curator Mr James is talented and friendly. The cocktails he did were beautifully presented with different level of after taste. Surprise to have high skilled curator here. Best compliment goes to Mr Aral at The Level Cafe. He remembers all the guests’ names and likings staying in The Level visiting the cafe.. he goes for extra miles serving guests, chatting with them, advising the possible dangers on the street, how to be safe, how to goes to places and what is the best to do when we ask him. Always a big smile on his face and always helpful and happy working. This man loves his job and take pride in it. We will be back for the great service, facilities and friendly staffs that make us feel like home away from home. The pool operating time is till 7pm. It will be good if it can be open longer hours so we can enjoy a pool side drink and snack at night since the bar is connected to the bar.

Room options

The Level

Full 1 | Twin 2 | Sleeps 3

Premium Room

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 2295 reviews