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Recent guest reviews

The hotel is very clean and the staff are amazing. The pool was slightly disappointing given you are right in front of the restaurant with everyone looking at you as you lay out and the pool isn’t deep at all.

I travelled to KL for a work conference, and I booked stays at Mandarin Oriental on either end of the trip. Both times I booked a room with a view, and the View from the room the first weekend was nice, but this time I got a terrible view.

Super friendly staff, excellent service and beautiful room

Great room, fantastic pool - perfect place to stay in KLCC.

Great location in the middle of town perfect for walking

Amazing very close to city center View is good and close to mall

Terrible service for club check in. Staff is reluctant to work with guests. Hatred eye contact to club level guests

The best hotel with all great details and customer service

Staff was so attentive it almost made me feel royal. The hotel is next to Suria KLCC (big shopping mall) and we have a Petronas Tower view in our room. If you like everything Orient, then this is the hotel to go for.

The hotel has excellent location, great staff, pricey restaurants (for Malasia at least) but you need to ask for a renew room, otherwise the rooms are "tired". Great staff.

Just steps from the Petronas towers and city center. Great facilities, buffet at Mosaic, great views from the room on the top floor.

Flawless, one of the best hotels I have stayed in.

Kuala Lumpur City Centre Kuala Lumpur

Hotel highlights

  • Walking distance to Kuala Lumpur Convention Centre and Suria KLCC Shopping Centre
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Kuala Lumpur City Centre, Mandarin Oriental Kuala Lumpur is within a 10-minute walk of popular sights such as Aquaria KLCC and Petronas Twin Towers. This 5-star hotel welcomes guests with 632 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All 632 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, minibars, and coffee makers.


Property features

Mandarin Oriental Kuala Lumpur features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 36 per day)—also useful is an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Mandarin, Room, 1 King Bed

1 King Bed | Sleeps 2

Club Room, 2 Twin Beds, View (Twin Towers View)

2 Twin Beds | Sleeps 2

Executive Room, Park View

1 King Bed | Sleeps 2

Deluxe City View Room King

1 King Bed | Sleeps 2

Guest reviews for Mandarin Oriental Kuala Lumpur

Everyone (7) Couples (2) Family (2)
3
Partner Couples

The hotel is very clean and the staff are amazing. The pool was slightly disappointing given you are right in front of the restaurant with everyone looking at you as you lay out and the pool isn’t deep at all.

By on Oct 21, 2019

Review comment responded on Oct 23, 2019

Dear Anonymous Thank you for your commendation toward our staff and we regret to note of your comments on our poolside restaurant. We greatly appreciate your constructive feedback and look forward to welcome you back to our hotel.

3
Partner Couples

I travelled to KL for a work conference, and I booked stays at Mandarin Oriental on either end of the trip. Both times I booked a room with a view, and the View from the room the first weekend was nice, but this time I got a terrible view.

By on Oct 17, 2019

Review comment responded on Oct 17, 2019

Dear Anonymous Thank you for your feedback and we regret to note of your room's view. Our humble apologies and we greatly appreciate your kind patronage. We look forward to welcome you back for a more satisfactory stay the next time.

5
Business Business

Super friendly staff, excellent service and beautiful room

By on Aug 24, 2019

Review comment responded on Aug 28, 2019

Dear Anonymous Thank you for your lovely feedback and the 5/5 review. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel in the near future

5
Family

Great room, fantastic pool - perfect place to stay in KLCC.

By on Jun 20, 2019

Review comment responded on Jun 21, 2019

Dear Anonymous Thank you for your positive feedback and the excellent score. We greatly appreciate your kind patronage and look forward to welcome you back for our hotel.

5
Family Business Business

Great location in the middle of town perfect for walking

By on Mar 12, 2019

Review comment responded on Mar 13, 2019

Dear Anonymous Thank you for your positive comments and the excellent score. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel in the near future.

5
Everyone

Amazing very close to city center View is good and close to mall

By on Dec 8, 2018

Review comment responded on Dec 11, 2018

Dear Anonymous Thank you for your excellent 5/5 post and feedback.

1
Everyone

Terrible service for club check in. Staff is reluctant to work with guests. Hatred eye contact to club level guests

By , from Hong Kong on Nov 30, 2018

Review comment responded on Dec 3, 2018

Dear FAI I sincerely regret to note of your less than satisfactory check-in experience and my sincere apologies for the negative impression reflected. Your feedback has been shared with our Front Office Manager for immediate address to enhance our service level. We greatly appreciate your kind patronage and look forward to welcome you back for a more delightful stay.

5
Everyone

The best hotel with all great details and customer service

By on Nov 1, 2018

Review comment responded on Nov 22, 2018

Dear Anonymous Thank you for your positive post! We look forward to see you again soon.

5
Everyone

Staff was so attentive it almost made me feel royal. The hotel is next to Suria KLCC (big shopping mall) and we have a Petronas Tower view in our room. If you like everything Orient, then this is the hotel to go for.

By on Sep 6, 2018

5

nice hotel as long as you ask for the renew rooms

Everyone

The hotel has excellent location, great staff, pricey restaurants (for Malasia at least) but you need to ask for a renew room, otherwise the rooms are "tired". Great staff.

By on Nov 21, 2017

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