Hotel Capitol Kuala Lumpur3.0 out of 5.0
Recent guest reviews
this is my fourth time stay in this hotel,.The hotel have very big room, comfotable bed and clean, staff are very friend and make me feel welcome,value for money , but have to book online rather walk in, Asiatravel .com is the best web to book, good localtion, shopping and night out. will go again sometime this year. Mr.CHOONG
Me and my family with kids stayed at this hotel only for 2 nights but it was a nightmare experience to stay in. First of all during our stay my room was absolutely freezing no matter what settings I put the air conditioning on the room was very cold. I told reception who sent someone to see what was wrong and he said the fan was not working and to wait an hour so hopefully will fix this problem. I was like if the fan does not work surely the room should be very hot as the weather was hot outside. We went out to explore the sites and came back in the night where the room was still cold. I rang reception was advise can change rooms but on different floors which was no good as we are a big family. Reception then provided us with extra blankets but instead of two only one. Anyway the next day one of family member got stuck in the lift and our card stop working so we took the stairs but all the doors was locked so we was trapped on the staircase. Luckily on one floor a door was open. If there was a fire how are people suppose to escape the building if the staircases are all locked. Also across the road there was a kk super mart so me and my brother went to buy some snacks but when I took money out to pay some women just snatched it off my hands and ran away. The shopkeeper just looked and did nothing while I was being robbed. The shopkeeper just said that the police does nothing. There was no security I sense in his shop. Luckily the kids was not with us what a bad experience. Avoid his hotel and location especially if you have kids. Next time will choose a better location maybe next to the twin towers.
Tall modern hotel building with spacious rooms. We stayed on 12th floor and had a view of Petronas towers. Location can't be better- a couple of minutes walk from golden triangle area with shopping and food. Breakfast buffet is not the greatest but has reasonable variety.
The hotel is very clean and the location is good if you want to stay in the Bukit Bintang area. The rooms are reasonably large, the staff is helpful and the wifi works well. Great value for money, recommended!
Spent 4 nights here. Great location for everything, helpful staff and comfortable room, very pleased with this hotel. The Café/Bar is not really advertised but the Tiger is on draft, super cold and very reasonably priced, the food is great and not expensive at all!! Just around the corner is a very good Chinese restaurant and various other eating places. 2 shopping malls are on the doorstep. Some things in the hotel are a bit utilitarian but you spend most of your time out and about so this is not an issue. Enjoyed our time at the hotel.
Stayed here for 4 days and from the moment I arrived the staff couldn't have been more friendly or helpful. Nothing was too much trouble. I was checked in as soon as I arrived. The lift was called for me, my room was spacious and clean bedding. Overall very clean, but the shower glass is very worn and marked. The choice for breakfast is amazing and is available from 6-11, buffet style as much as you want and the chef will make eggs to your liking including omelettes. Front desk arranged my excursions and taxis and even gave me an umbrella one evening as it was raining. 20 floor in all and a great view from my room over the city. Plenty of shops and restaurants on the door step, supermarket virtually next door. Central for everything. Coffee shop on ground floor part of the hotel so very convenient. Enjoyed my stay and absolutely love Malaysia
We chose this hotel because of it's central location excellent for the central K.L area & had stayed nearby previously. We did not know that the hotel was in the centre of a major redevelopment of this section of Bukit Bintang. The whole area s a work site & not somewhere to stop for a 5 day trip. After booking in in the night we found out why the room rate was so low the next morning. The breakfast was top class if you are Asian, the reception staff were generally very helpful but the room was filthy. I had white socks on when I arrived & took my shoes off in the room. When I took the socks off they were filthy, I did the samee the next morning & found the clean socks went a dirty grey in moments, the floor hadn't been cleaned in years. We had a premium room but next trip willpay more to have a clean room & not in the middle of a work site
The location of the hotel is really great, it is within ten minutes walk of half a dozen well known shopping centres such as Times Square and The Pavilion. It is also right next to the imbi tram stop making getting around the city very easy. The staff were very helpful whenever we needed them and were professional throughout. The room itself was okay, it had a faint smell of smoke and dated furniture but it was large enough for us to stay in as a couple and our room benefited from a partial view of the city skyline which was a lovely bonus. Our biggest gripe with the room was the poor noise insulation, we could hear what tv show next door was watching and and anytime someone on our floor came home at night we could be awoken if they were having a conversation in the hallway. Breakfast was pretty good with food from all over the world presented every morning. I tried bits and pieces from most cuisines and it was all palatable. The gym was closed for renovation so we didn't get to try that out. In summary, the location is great, the staff were helpful but the rooms could do with modernising.
I not event stay yet in the hotel. My Reservation book through Asia travel and paid. I only ask simple question to Reception who is on Duty at 19:15 hrs . To check if i he could check my reservation and send me the confirmation letter. First he said he is alone cannot check Second he said reservation closed and call back tomorrow 3rd he say which date of arrival , i gave him the details and suddenly he able to say no booking yet. This is a bad impression to customer who not even stay yet with you , what if during our stay with this type of employee.
Rooms space is sufficient for couples...had a stay of just one day...food and stay both were quite good. At the reception they even helped us to book taxi to visit Petronas as it was raining heavily that day. Front reception staff very helpful and polite...truly recommended for pleasant stay
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 1089 reviews