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DoubleTree by Hilton Hotel Kuala Lumpur

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Photo gallery for DoubleTree by Hilton Hotel Kuala Lumpur

Exterior
Creator video - submitted by Explore Bluegreenland
Outdoor pool
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
348 Jalan Tun Razak, Kuala Lumpur, 50400
  • Place, KLCC Park
    ‪14 min walk‬
  • Place, Petronas Twin Towers
    ‪15 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪15 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪58 min drive‬

Room options

View all photos for Executive King room - Mountain view

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive King room - Mountain view

  • Sleeps 2

View all photos for Suite Deluxe

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite Deluxe

  • Sleeps 3

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King room - Mountain View

Deluxe King room - Mountain View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King room - Mountain View

8.6 out of 10
Excellent
(8 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Mountain View

View from room

Deluxe Twin Room, Mountain View

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room, Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Twin Room, Mountain View

  • Sleeps 2

View all photos for Executive Suite

Private kitchen

Executive Suite

  • Sleeps 3

View all photos for Deluxe King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 3

View all photos for Accessible King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Accessible King Room

  • Sleeps 3

View all photos for Deluxe King Room With Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room With Mountain View

  • Sleeps 3

View all photos for King Guest Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

King Guest Room

  • Sleeps 3

View all photos for Twin Guest Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Twin Guest Room

  • Sleeps 3

View all photos for Deluxe Twin Room With Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room With Mountain View

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King room - Mountain view

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive King room - Mountain view

7.6 out of 10
Good
(8 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds

8.8 out of 10
Excellent
(41 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(39 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

View from room

Deluxe Room, 2 Twin Beds

8.8 out of 10
Excellent
(15 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room, Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Twin Room, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Terrace

  • 1195 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kuala Lumpur

Located in Kuala Lumpur City Centre, DoubleTree by Hilton Hotel Kuala Lumpur is within a mile (2 km) of popular sights such as Petronas Twin Towers and KLCC Park. This 5-star hotel welcomes guests with 538 rooms and conveniences like an outdoor pool, free self parking, and a gym. It's connected to a shopping center in central Kuala Lumpur and also close to Pavilion Kuala Lumpur and Berjaya Times Square.

What's nearby

  • Ampang Park - 2 min walk - 0.1 miles
  • KLCC Park - 14 min walk - 0.8 miles
  • Petronas Twin Towers - 15 min walk - 0.8 miles
  • Suria KLCC Shopping Centre - 15 min walk - 0.8 miles
  • Kuala Lumpur Convention Centre - 15 min walk - 0.8 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station - 5 min drive
  • Ampang Park Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Oriental Landmark 新城酒家 - ‬4 min walk
  • ‪Tosca Trattoria Italiana - ‬6 min walk
  • ‪Grizzly - ‬5 min walk
  • ‪Cafe UTMSpace - ‬9 min walk

About this property

DoubleTree by Hilton Hotel Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for MYR 340 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include WiFi in public areas, conference space, and a business center.
Guests can expect WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include MP3 docks, minibars, and free newspapers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 49 per night)
  • Available in some public areas: WiFi (MYR 49 per day)

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 64 to 64 for adults and MYR 55 to 64 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Cellar Door
  • Makan Kitchen
  • The Food Store
  • Tosca Italian Trattoria

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • 36,996 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MYR 105.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 64 to 64 for adults, and MYR 55 to 64 for children
  • Fee for in-room wireless internet: MYR 49 per night (rates may vary)
  • Fee for wireless internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 105.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

DoubleTree Hilton Hotel Kuala Lumpur
DoubleTree Hilton Kuala Lumpur
DoubleTree Hotel Kuala Lumpur
DoubleTree Kuala Lumpur Hilton
DoubleTree Kuala Lumpur Hotel
Hilton DoubleTree Hotel Kuala Lumpur
Hilton DoubleTree Kuala Lumpur
Hilton Kuala Lumpur DoubleTree
Hotel DoubleTree Hilton Kuala Lumpur
Kuala Lumpur Hilton DoubleTree
DoubleTree by Hilton Hotel Kuala Lumpur Hotel
DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is free cancellation available at DoubleTree by Hilton Hotel Kuala Lumpur?

DoubleTree by Hilton Hotel Kuala Lumpur provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Hotel Kuala Lumpur?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Kuala Lumpur on May 25, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to DoubleTree by Hilton Hotel Kuala Lumpur?

This hotel is situated in Kuala Lumpur City Centre, just steps from Ampang Park. You'll also find KLCC Park and Pavilion Kuala Lumpur within a short drive.

Is there parking available at DoubleTree by Hilton Hotel Kuala Lumpur?

Yes, self parking is offered for free at the hotel.

Does DoubleTree by Hilton Hotel Kuala Lumpur have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and a poolside bar at this hotel.

Does DoubleTree by Hilton Hotel Kuala Lumpur have a casino on the premises?

No, DoubleTree by Hilton Hotel Kuala Lumpur doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Hotel Kuala Lumpur?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at DoubleTree by Hilton Hotel Kuala Lumpur?

There are many amenities for couples at this hotel, including an al fresco restaurant and an outdoor pool plus some guestrooms feature a fireplace.

Are there hot tubs at DoubleTree by Hilton Hotel Kuala Lumpur?

No, this hotel doesn't have a spa tub.

Does DoubleTree by Hilton Hotel Kuala Lumpur have a restaurant with a breakfast menu?

Yes, DoubleTree by Hilton Hotel Kuala Lumpur has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does DoubleTree by Hilton Hotel Kuala Lumpur allow pets to stay free of charge?

No, pets and service animals aren't allowed at DoubleTree by Hilton Hotel Kuala Lumpur.

Are there connecting rooms at DoubleTree by Hilton Hotel Kuala Lumpur?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to DoubleTree by Hilton Hotel Kuala Lumpur?

The closest major airport to DoubleTree by Hilton Hotel Kuala Lumpur is Subang (SZB-Sultan Abdul Aziz Shah), which is 18 mi away (34 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 28.1 mi away.

Are there rooms with balconies at DoubleTree by Hilton Hotel Kuala Lumpur?

Yes, some guestrooms at this hotel offer either a balcony/patio and a terrace where guests can enjoy city and mountain views.

Does DoubleTree by Hilton Hotel Kuala Lumpur have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at DoubleTree by Hilton Hotel Kuala Lumpur.

DoubleTree by Hilton Hotel Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1005 reviews
Rating 8 - Good. 222 out of 1005 reviews
Rating 6 - Okay. 51 out of 1005 reviews
Rating 4 - Poor. 31 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

danelia

Stayed 2 nights in Mar 2026

10/10 Excellent

Mathyalakan

Stayed 1 night in Jan 2026

10/10 Excellent

Bernardine, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool and great breakfast
Stayed 2 nights in Feb 2026

10/10 Excellent

Rahma

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2026

8/10 Good

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Clean, convenient, good amenities and friendly staff. Nice breakfast too!
Stayed 1 night in Feb 2026

4/10 Poor

Guillaume Michel Jacques

Business traveler
Liked: Cleanliness, property conditions & facilities
next to train tracks - woken up by train under window
Stayed 3 nights in Feb 2026

10/10 Excellent

Calvin

Stayed 4 nights in Jan 2026

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, nice service
Stayed 3 nights in Jan 2026

10/10 Excellent

yuanqiao

Stayed 3 nights in Jan 2026

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The staff were welcoming, professional, and always ready to help, which made the experience even more enjoyable. The room was clean, comfortable, and well maintained, and the overall atmosphere of the hotel was relaxing. A special thank you to the team for the complimentary room upgrade — it was a pleasant surprise and truly appreciated. It made my stay even more comfortable and memorable. I would happily recommend this hotel and look forward to staying here again in the future.
Stayed 1 night in Feb 2026

8/10 Good

Muhammad Farhan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Clean. Will definitely be the first choice the next time im in KL.
Stayed 2 nights in Jan 2026

10/10 Excellent

John, Berala

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean spacious room, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dinohairry

Liked: Cleanliness
Fantastic!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean Room ,great location good breakfast
Stayed 6 nights in Dec 2025

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Great 5 star hotel with excellent staff
Stayed 3 nights in Jan 2026

10/10 Excellent

RAJESHA

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Jan 2026

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Jan 2026

10/10 Excellent

Moiz

Stayed 3 nights in Jan 2026

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was great. So much variety. The egg station was excellent, especially Amir K, junior sous chef. He was so friendly. Our floor attendant Wahid was exceptional. Best service ever! So warm and friendly. Everyone in the Executive Lounge was great especially Magis, Kush and Aidil. Also Ms. Shandala provided great service. It was my wife's bday and they surprised us with cake and beautiful towel animal decorations.
Stayed 1 night in Jan 2026

10/10 Excellent

Bayan, Brooklyn

Stayed 4 nights in Jan 2026

6/10 Okay

MING WAI DENNIS, North Poiint

Traveled with family
The hotel was in a great location.10 minutes walk to LRT and MRT. The hotel is situated on top of a mini mall, you can get all the essential you need. The check-in was smooth at 7 pm. Staff was polite. We were persuaded to upgraded to the Executive room with executive lounge access, that was a big mistake on our part. We enter the room, room showed signs of aging. The light at the bed tables cannot turn off unless you use the master switch. The shower knob will turn off by itself during shower. The fridge was on but it wasn't cold (so we wasted two bottles of juices as we didn't notice when we put the juice in). At executive lounge. The lounge wasn't very big. However, the management should know that the lounge couldn't really handle the capacities. Guests have to share a table with other guests (strangers). The qualities of the food at the lounge was only mediocre. The selections breakfast at the Executive lounge was extremely limited. The staff was all very friendly and work very hard. However, because of the capacities , the floor was very dirty (I have a piece of ham and bread pieces under my chair) and no one could take care of it. Also, there was spiders crawling outside the windows (I can see at least 5 spiders outside and it was very creepy), if you have arachnophobia, the executive lounge is a no no for you. I asked the manager and they said there is nothing they can do. Overall, I will only return to this hotel if it is really really cheap.
Stayed 4 nights in Jan 2026

6/10 Okay

Sultana

Disliked: Cleanliness, staff & service, amenities
My initial room was unacceptable. There were hairs on the bed and the fridge was extremely dirty, with hairs inside it. I took photos and reported this to staff, who said they would change my room. However, I was left waiting for over two hours without my luggage and remained in the dirty room during this time. I had to call customer service four times to chase this, and the overall service was very poor. On checkout day, I contacted reception an hour in advance to arrange for the concierge to collect my luggage at a set time. I was told this would be fine, yet the concierge arrived 15 minutes late. Despite calling several times, I was repeatedly told he was “on his way.” Breakfast service was also disappointing. After waiting 10–15 minutes for a table, another guest took my table and I was made to wait again while a new one was found. The hotel does not cater well for allergies. On one day when I was extremely unwell, breakfast could not be sent to the room at all due to my child’s egg allergy, meaning we missed breakfast entirely. Service at the pool was particularly concerning. My 9-year-old son was made to sit outside in the rain as staff said he was not allowed into the changing room, despite other young boys being inside. I was then told the pool was closed, leaving my child waiting outside unnecessarily. Finally, on the last day, staff repeatedly referred to me by another guest’s name, which I had to correct several times, raising concerns about a potential breach
Stayed 6 nights in Dec 2025

10/10 Excellent

Priyanka

Stayed 1 night in Jan 2026

8/10 Good

Faisel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. I had a medical episode and they helped me get to the nearest hospital👍
Stayed 4 nights in Dec 2025

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