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DoubleTree by Hilton Hotel Kuala Lumpur

5.0 out of 5.0

Recent guest reviews

As a guest in the DoubleTree Hilton hotel for the first time, I'm writing in appreciation of the exceptional courteous, warm and professional services of your Executive Lounge Manager Sarojini Gnanaguro in welcoming myself and my international friends and business colleagues each day as we dined on level 34. Sarojini's professional attitude and warm smile has greatly enhanced my first experience in KL, whilst leaving a lasting memory and desire to return to DoubleTree in the near future. As a previous hotel manager in Australia, I hold Sarojini's services in the highest regard and commend her for recognition of the same. Kind Regards, Scott Green.

It has been 4 years since our previous visit to KUL and stay at DT Hilton KUL and I was wrong when I thought the game could not be upped further. This time, we were travelling with our new addition to our family, and Boudewijn and his team went out of their way to ensure our stay was a comfortable and enjoyable one. Everyone was as diligent, warm and genuine as they could be, and Sheefa and Jini from the Exec Lounge were exceptional in their hospitality. The assigned suite was very well laid out, with sufficient space for us to put the bub to bed and a segregated living area for us to retreat to for some much needed down time. Parents with bubs, you can be assured that the hotel provides baby crib and tub on a complimentary basis. Stephen - you have a really great team and property - kudos and DT Hilton KUL remains firmly our preferred hotel when we visit. Till then.

Stay a night and got an upgrade to a high floor corner suite. Lovely! Staff is very friendly. There are some nice restaurants and drug store right in the lower floors of the building so very convenient for everything.

Nice Hotel, Nice Location ,Nice Restaurant ,Nice Staff , Upon My Check In, Eventhough i'm just a basic HH for ur hotel maybe,why don't u standardised all the beneffit, n upon arrival during my check in the Guest Relation(lady) next to me are saying a bad words due to the guest didn't pick up a call maybe it his/ her check out time, i'm as a guest was shocked by her attitude, She's the one with spectacles i didn't catch her name, Please be nice to your guest😁 Everything was nice, but please don't be a DOUBLE STANDART on ur guest what are the line for HH is when u are only attend according to type of people, u see the guest are standing there, u just look at the guest, and ignore , instead u look at others with High Quality maybe and u attending the guest or maybe u don't see people on the Q😁, 😑 But i will comeback eventhough i was shocked with 5 Star Hotel quality of attending guest😁😁 i always check in here with my family and they loved it😎 Please Be As Nice As Hilton Kl Sentral😁

The breakfast served wasn’t that fantastic. The variety was there but is the quality is missing. The consolation was there was a mall located inside the hotel. There was Starbucks and MacDonald, a supermarket, some restaurants and a sports outlet. Room was comfortable.

This was the fourth time here. I’m a gold member and although they didn’t have executive rooms available to upgrade me to, they gave me executive access. Please do this for all gold members as it’s the sole reason I book this hotel. It is a little far from the action, but taxis are cheap or you can walk for 30 mins. Breakfast is amazing!! It’s not luxurious but it’s about how you treat your guests because let’s face it, we don’t spend much time in a hotel when we’re in a city like KL so we want to be treated like we’re special in those few hours we’re in our hotels.

I have stayed here a few times before and continue to love this hotel. Staff are friendly and efficient and it’s good to see a number of staff are in training and they do a great job. I checked in at the Exec Lounge and I got in my room really early, about 9.30am, which was really appreciated. The Exec Lounge is lovely with nice views and their evening spread with free drinks is really extensive. Breakfast is also good and plenty of options. I knocked off one star since the lifts continue to be terrible. They have been like this for ages and thus I start to wonder if improvement really is in progress as seems to be told to everyone who complains about the lifts. They are slow and the buttons on each floor don’t seem to light up and it seems you press one button and would expect all the buttons to come on but no. You have to press them all and even then the light doesn’t illuminate. I also witnessed the lift get stuck and the doors not open, presumably with someone in it, on Sunday afternoon, hardly reassuring! Despite these continual issues the hotel is a great property!

My first time staying at Double Tree by Hilton although I have been to Kuala Lumpur many times. Always a risk trying a new hotel well not this time I have nothing but good feedback to give the hotel. Stayed on the Executive floor the room was clean and very nice especially the bed it was like sleeping on a cloud. The staff on the executive floor displayed excellent customer service and always with a smile nothing was too much trouble ( big shout out to Brian). Used the bar downstairs a couple of times also great service and reasonable prices for drinks in KL. I love visiting KL at least once a year and this will be my hotel of choice moving forward. Thank you for a superb stay see you next time.

It's a very busy hotel and since I came very early to check-in, the room was not ready but I am allowed to wait at the Executive Lounge. Very nice of the staff to offer me to take the breakfast while waiting for the room which I declined since I just had my breakfast earlier in the morning. I did online checked-in and when the room was ready, the view was fantastic, overlooking Genting resort in the distance and northern Kuala Lumpur. The main thing about this hotel is its location, just stroll away from Ampang Park LRT (connected via pedestrian bridge) and you can get practically anywhere from there; KLCC station is just 1 station away or you can even walk leisurely for 20mins. There is also a regular shuttle service to some attractions, but better check the timing at concierge. Breakfast selection is always fantastic at Makan Kitchen and you will be spoilt for choice. Huge selection of everything!

The wedding event I have attended was very well organised. The service by the banquet staff were top class. The good spread of western buffet lunch was delicious and the wedding ceremony went on without a hitch. The room for the night is very clean, comfortable and very well equipped. A slight minus point was that bath tub stopper did its job too well & it got stuck! Breakfast spread was superb. Will not hesitate to recommend this hotel.

348 Jalan Tun Razak Kuala Lumpur

Hotel highlights

  • Close to Petronas Twin Towers and Suria KLCC Shopping Centre
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Kuala Lumpur City Centre, DoubleTree by Hilton Hotel Kuala Lumpur is within a mile (2 km) of popular sights such as Petronas Twin Towers and Suria KLCC Shopping Centre. This 5-star hotel has 540 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free self parking. Located in central Kuala Lumpur, the hotel is also near Merdeka Square and Petaling Street.


Dining

There are multiple options for onsite dining with 5 restaurants, including Makan Kitchen, which specializes in Malaysian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

DoubleTree by Hilton Hotel Kuala Lumpur's 540 air-conditioned rooms provide MP3 docks, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

DoubleTree by Hilton Hotel Kuala Lumpur features an outdoor pool, a children's pool, and a 24-hour fitness center. Onsite parking is available, both free self and paid valet parking (MYR 20 per day)—also useful is an airport shuttle (available 24 hours) for MYR 340 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 14 meeting rooms, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 3622 reviews