DoubleTree by Hilton Hotel Kuala Lumpur

Stayed here for the 2 nd time. Not at all as good as the first time. Not sure if they got new manegmend or what. No cookies on arrival. Room was not ready at 10pm in the evening. Room service food was old end cold. Had to waif for 2 hours to speak to a manuger in the hotel at night time. much nicer hotels in KL to stay in I think for the money you pay.

Doubletree is one of the best hotel I have stayed in. Staff are so friendly and go out of the way to make sure the guest is happy. Amazing breakfast. Never seen a buffet so big for breakfast,Wow,Wow.Rooms are clean and housekeeping also are up and ready for anything that you may need. Even got so cookies up on check in. Doubletree really made me feel like I where back home, This hotel is great and I will be back.

Breakfast was superb and the staffs are helpful and accommodating. However, the internet charges is kinda pricey as they charge on daily rate basis and there is no complimentary parking ticket. LRT station is also within walking distance. Avoid driving that area during peak period.

This happens to be a Hilton affiliate hotel, and I have a Hilton Honors card. The service at their Italian restaurant was terrible, the employees felt it was ok to stand and speak with each other but not to take customers orders. The rooms had no service directories explaining what services and restaurants provided by the hotel,I was told they do not have enoungh of these directories for each room. Internet service did not work on my first day. I travel about 60% of the year and have not seen the lack of overall poor service as at this hotel. I started my stay in October and was told they had just openned in August, if they do not have a CHANGE IN HOTEL MANAGEMENT AT THIS HOTEL THEY WILL FAIL

This hotel used to be called the Princess. It was recently redecorated and taken over by Doubletree by Hilton. This is our second stay there. The first time we were there 2 weeks. Location is good. Hotel amenities are very good. Friendly staff who remembered us from the first stay. Great breakfast bar. Best of all is the bed and feather pillows which lived up to the sleep comfort we like in a hotel. Rooms are a small but very functional and full of light. We recommend the hotel.