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Recent guest reviews

Nice and quiet location in the middle of a high end mall.

Took room service forever to send a shaving kit. I waited over 30mins and decided to go out without shaving. Also, reception area smells of damp clothes.

Very spacious, comfortable, and pretty room! Location was excellent at the end of the Bukit Bintang shopping area. Being one block away, the hotel was very quiet. In fact, it was 9 pm on a Thursday night and the quietness almost made us stay in to rest for the morning flight. So glad we decided to walk aroud as what greeted us were tons of bright lights, masses of people, lively street concerts, and a gazillion stalls of foods at the nearby Jalan Alor. The only minor critique I have of the hotel is that a couple of things needed replacement such as the dirty electric kettle and a dated table lamp.

Room was clean when we arrive, but they don't clean it everyday (we stayed two night). There was not hot water for shower, but when we called the receptionist desk, they told us that lets run the water little bit longer. And yes after that we have hot water. just felt pity for wasted the water. Breakfast is great. they chance menu everyday. and breakfast room is great too. Hotel staff was really friendly and helpful. the girl name Carol was really nice and polite. overall, we satisfy with our stay

172 Jln Imbi Kuala Lumpur

Hotel highlights

  • Walking distance to Pavilion Kuala Lumpur and Berjaya Times Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Golden Triangle, Dorsett Kuala Lumpur is within a 10-minute walk of popular sights such as Pavilion Kuala Lumpur and Berjaya Times Square. This 320-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

Dorsett Kuala Lumpur's 320 air-conditioned rooms provide electric kettles, free bottled water, and free tea bags/instant coffee. Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Dorsett Kuala Lumpur features an outdoor pool, a children's pool, and a gym. Valet parking is available for MYR 30 per day, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, a computer station, and laundry facilities.

Room options

Family Room

1 King Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Two Bedroom Suite Queen + Twin @ Residences

1 Queen Bed and 2 Twin Beds | Sleeps 4

Two Bedroom Suite Queen + Queen @ Residences

2 Queen Beds | Sleeps 4

Dorsett Room

2 Twin Beds | 1 King Bed | Sleeps 2

Guest reviews for Dorsett Kuala Lumpur

Everyone (4)
4
Everyone

Nice and quiet location in the middle of a high end mall.

By , from Toronto, Canada on Oct 31, 2018

Review comment responded on Nov 4, 2018

Dear Yen, Greetings from Dorsett Kuala Lumpur. We would like to thank you for your feedback, and we are glad that you like the location. Please let us know if there is anything we can assist. Thank you. Best regards,

1
Everyone

Took room service forever to send a shaving kit. I waited over 30mins and decided to go out without shaving. Also, reception area smells of damp clothes.

By on Sep 23, 2018

Review comment responded on Sep 26, 2018

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur recently. We have taken note of your comments regarding your stay experience and please be assured that the issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you & warm regards, Suzanna Amin Front Office Manager

5
Everyone

Very spacious, comfortable, and pretty room! Location was excellent at the end of the Bukit Bintang shopping area. Being one block away, the hotel was very quiet. In fact, it was 9 pm on a Thursday night and the quietness almost made us stay in to rest for the morning flight. So glad we decided to walk aroud as what greeted us were tons of bright lights, masses of people, lively street concerts, and a gazillion stalls of foods at the nearby Jalan Alor. The only minor critique I have of the hotel is that a couple of things needed replacement such as the dirty electric kettle and a dated table lamp.

By on Aug 9, 2018

Review comment responded on Aug 18, 2018

Dear Ms Phoebe, Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager

4

nice location

Everyone

Room was clean when we arrive, but they don't clean it everyday (we stayed two night). There was not hot water for shower, but when we called the receptionist desk, they told us that lets run the water little bit longer. And yes after that we have hot water. just felt pity for wasted the water. Breakfast is great. they chance menu everyday. and breakfast room is great too. Hotel staff was really friendly and helpful. the girl name Carol was really nice and polite. overall, we satisfy with our stay

By , from Michigan on Mar 20, 2017

Review comment responded on Mar 23, 2017

Dear Guest, Thank you so much for your constructive feedback. Rest assured we will take quick action to resolve the issues and re-brief the team to improve our service level. Our colleagues and especially Carol, would be thrilled to know that they had presented you with a most memorable experience at Dorsett Kuala Lumpur, and we look forward to enamour you with our remarkable Dorsett hospitality when your travels bring you back to KL. Thank you & warm regards, Christina Toh Area General Manager

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